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Frequently Asked Questions

What kind of sales tax do I have to pay when I shop at the American Girl e-store?

AmericanGirlStore.com Frequently Asked Questions
If your e-store order is shipped to Wisconsin, Illinois, New Jersey, California, or New York, you will pay any applicable state and local sales tax.

How do I shop at the American Girl e-store?

AmericanGirlStore.com Frequently Asked Questions
Shopping for the American Girl products you love has never been easier or more convenient! Just visit the American Girl e-store home page. There you can choose the brands you would like to browse, or search the site for a particular item using a product code or general description. Each product is featured on a page within the American Girl e-store. When you see an item you want to purchase, click "Add to shopping bag.

What kind of sales tax do I have to pay when I shop at the online store?

Fisher-Price® Shop at Home
If your online store order is shipped to Wisconsin or Texas, you will pay the appropriate state sales tax and any applicable local taxes.

Can I register at the American Girl e-store?

AmericanGirlStore.com Frequently Asked Questions
To make your shopping experience quick and easy, you can register your billing and shipping information on the My Account page. The information is gathered in a secure environment.

How do I search for a product at the American Girl e-store?

AmericanGirlStore.com Frequently Asked Questions
Throughout the American Girl e-store you can use our handy product search function to locate an item. Enter a keyword, all or part of the product name, or a product code number, and click "go" to see the search results. If you do not receive the results you expected from entering a product code number, try searching by a one-word description, such as "hat" or "bed".

Can I bill to an international address at the American Girl e-store?

AmericanGirlStore.com Frequently Asked Questions
this time if you want to bill to an international address, you should call our customer service department at 1-800-360-1861 within the U.S. or Canada, or 011-608-831-5210 from anywhere else, 7 a.m. to 10 p.m., Central Time. We cannot accept addresses outside the United States or Canada at the e-store.

Is the American Girl e-store shopping area secure?

AmericanGirlStore.com Frequently Asked Questions
For your security, we use the industry-standard Secure Sockets Layer (SSL) technology to prevent any private information you enter from being intercepted. We encrypt your credit card number and personal information using Verisign's Secure Server ID, which enables secure communications. Please see the American Girl e-store PRIVACY POLICY and Terms and Conditions for more information.

Can I ship outside the United States at the American Girl e-store?

AmericanGirlStore.com Frequently Asked Questions
For international rates, e-mail us at service@americangirl.com, or from outside the U.S., call 608-831-5210 or fax 608-828-4790. Recipient is responsible for all taxes and duties.

What forms of payment do you accept at the American Girl e-store?

AmericanGirlStore.com Frequently Asked Questions
We accept MasterCard, American Express, Visa, Discover/Novus, Bill Me Later®, and gift certificates. You must be at least 18 years old to order. We do not accept money orders, cash, or checks for orders placed online.

Are there any special savings available when you purchase at the American Girl e-store?

AmericanGirlStore.com Frequently Asked Questions
Currently the American Girl e-store offers the same savings offered in our print catalogue. Web-only specials are offered periodically throughout the year. You may register with your e-mail address to receive information about these promotions. Special offers and discounts cannot be applied to previous purchases. No substitutions, please. Promotional or sale items are available while supplies last. We reserve the right to limit quantities.

After registering at the American Girl e-store, how do I log in to see my account on my next visit?

AmericanGirlStore.com Frequently Asked Questions
You can log in during the checkout process or by visiting the My Account page . You can also find links to My Account in the upper navigation area of all pages in the e-store.

Can I ship to APO/FPO addresses through the American Girl e-store?

AmericanGirlStore.com Frequently Asked Questions
Yes, you may. Orders shipping to APO/FPO addresses must be shipped by the USPS. Sorry, rush shipping is not available for APO/FPO addresses.
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