We ship orders in heavy LP boxes and the best quality bubble wrap padded mailers. We try to make sure that all items arrive in good condition. That said the carriers occasionally trash a package for no good reason. We offer insurance for $2.20. We will replace any item damaged in transit that has insurance but we can not be responsible for items that are not insured.

Do not let the driver leave without noting the damage on the bill of lading. Ask the driver what the claims process is. Shipments are made F.O.B. Burleson. It is your responsibility to file the freight claim.

The mills and tracks are packaged within a solid crate (2x4" frame, 6x1" base and fully covered in 12mm (1/2") ply sheets). All mill components are strapped down to prevent damage within the crate. All mills are covered by insurance from when they leave the factory up until they reach the customer. In the unlikely event of damage occurring during shipping, Petersons will immediately airfreight damaged components or source replacement parts from our Agents/State Rep's.

If you discover that your display case was damaged in transit, you must immediately notify the freight line or shipping company of your desire to make a claim. In addition, you must notify Display Case Showcase within twenty-four (24) hours of receipt of your shipment that damage has occurred. Please refer to our Damaged Merchandise Policy for more specific instructions.

No problem, all shipments are traceable and insured. If they fail to arrive or are damaged in transit then let me know immediately and, subject to the carriers confirmation I will replace as necessary. Note we will require return of any damaged items before replacement.

You must contact Pamper Hamper Gifts ASAP on 0410 565 363 and a replacement will be despatched that day. Please refer to the terms and conditions. Pamper Hamper Gifts does not deliver overseas as yet, only Australia Wide. We will however deliver overseas soon.

The Buyer and Seller should, as in all transactions, make the necessary arrangements to insure the shipment prior to contacting eraiEscrow. eraiEscrow is not liable for lost, stolen or damaged shipments. The Buyer and the Seller, need to make insurance arrangements and this information should be clearly stated on the Purchase Order and / or the Proforma Invoice.

Please accept the damaged shipment note the damage on the carrier's delivery log and call our Customer Service Department at 1-800-544-2852 for a replacement or credit to your account.

If faulty goods are damaged in transit Larry Adler Ski & Outdoor take full responsibility for all freight charges. Please contact our Customer Service team on 1800 ADLERS to register your claim.

In the event that the goods when delivered to you are damaged please notify us by email within 3 days of receipt specifying the damage. Please retain the damaged goods as delivered with all original packaging (where possible), including the packing slip and details of the damage to the goods. Please read Shipping and Returns.