Please contact us at service@simplemicro.com to send us the defective unit, and we will send a replacement product upon inspection and receipt of the defective unit. All defective returns must be preauthorized by simplemicro.com. Unless specifically authorized in advance by e-mail, merchandise must be complete and repacked in the original packing material.

If you are returning an item that is defective or shipped in error by us, we will reimburse you the delivery costs and the cost to ship the product back to us. Be sure to call first and obtain a Return Authorization number to facilitate the process. If your product arrives damaged, you must refuse delivery or have driver sign a damage statement. Otherwise, you will be responsible for the costs of repair.

You will need to call us immediately. As long as you have kept all of the original packaging we will accept the return and you will be shipped out a new one. When you call us we will give you an RMA number to write on the return package. We will not accept returns without an RMA number on the package. For more information regarding this, please read our return policy.

If you receive defective or damaged media, simply return it with a written explanation of the problem and we will replace it without charge. Proof of purchase required (packing slip or invoice). Ship returns to this address:

A defective product is one that is considered reasonably dangerous for its intended use. "Reasonably dangerous" is determined by weighing the products benefits against its potential risks. If the risks are greater than the benefits, the product can be considered defective. The defectiveness of a product may also be established by showing the product was dangerous beyond "consumer expectations."

When reporting a customer service issue, please provide your account number, invoice/order number and reason for call. A credit memo will be issued for the defective product in most cases. You will not need to return the product once the issue has been reported to customer service unless specified otherwise. If you did not receive the product and it's not on back order but was charged a credit memo will be issued.

Please contact us through Tech Support or by calling 704-399-4276; faxing us at 704-393-5628; or e-mail at sales@ussupplyinc.com.

If a product is defective and you notify us within seven days of the invoice date, we will replace it for you. No credit or refund will be issued. After 7 days, the manufacturer's warranty process must be followed. All returns must be accompanied by a packing slip and a Return Authorization Number, which you will receive when you notify us of the defective product.

After purchasing, customers are given access to the Customer Center download area. Purchased software is available via download only. Status of hardware orders can be tracked from the Customer Center.

You can always return goods if they are defective. You should inspect the goods as soon as you receive them for defects or damage. We must be notified within 3 working days of any items received defective, damaged or if there is a shortfall in the quantity sent. Simply return the damaged goods using An Posts recorded parcel delivery service and we will issue a replacement if available or if required by the customer a refund.

If this should occur, you must notify us the same day of its receipt by you and let us know what occurred. Please call us at 1-888-878-7353 as soon as possible.

In general, a product may be considered defective when it does not provide the level of safety that the community is reasonably expected that it should. The level of safety will vary from case to case, and it is the responsibility of the court to determine whether or not a product is defective.

There is just no way for us to tell if and when a product is or becomes defective without testing it. Unfortunately, we cannot test all products before shipping. It is universally agreed and understood in the Software industry that certain failure rates are expected for any and all products (like everything else in life!). When a defective product is detected, AxisComputers.com does honor the warranty. However, AxisComputers.

We make such a process as painless as possible. The first step is to call our tech support at 91-22-23715547 to get some help and/or to confirm that the product is indeed defective. You may also visit our online troubleshooting pages to see if you can get the problem resolved. The second step is to file an online Return Merchandise Authorization (RMA) request at return.html. Follow the instructions there. The third step is to ship the product back to us.