These are some of the most frequently asked questions. Many questions will be answered on the following pages Questions that come up more than once will be posted on this pagealong with our most helpful answers....

Washing: The cleaning process for your Flokati Rug is amazingly simple. The Flokati should be shaken outdoors periodically to remove dust. You may wash the rug with the mildest of wool soaps. You must avoid washing your Flokati Rug in High water temperatures, chlorine bleach as well as dry cleaning. Not avoiding the above will destroy the protective fiber content of the wool. For small sized rugs you may put them in your washing machine and wash on the Gentle Cycle. See similar questions...

Our newest rug construction is a flatweave woven dhurry (dhurrie). Dhurries are a great alternative to a thicker pile rug because dhurries are only 3/8" inch thick. We offer three different fibers for our dhurries. Sorry, dhurries cannot be custom ordered. They are manufactered in lots of 10. See what is available on our Dhurries webpage. The most popular custom rug construction is hand-tufted, 100% wool rugs. These rugs have wool binding and cotton backing. See similar questions...

SNF providers can obtain their RUGs rates from the CMS web site: www.cms.hhs.gov/providers/pricer/pricdnld.asp. Emergency department physicians have expressed frustration with the conflict between Advance Beneficiary Notices and protections required under the Emergency Medical Treatment and Active Labor Act (EMTALA). See similar questions...

By providing rugs directly from the source without any middleman, we're able to offer you rugs at unheard of retail prices. Our prices are normally 50%-80% less than the retail prices in US and Europe. While shipping with us, you only pay a fraction of what your local retail store charges for rugs of equivalent quality. See similar questions...

Rugs are normally shipped with DHL, FedEx or UPS, which takes upto 3 to 6 business days. Please inform us about your shipping preferences at the time of purchase, if you have any. See similar questions...

We clean rugs using mild detergent and cold water. All rugs get thoroughly dusted and vacuumed before getting a wash. Once all dust is removed, we proceed with the wash option you have chosen to clean your rug. In almost all cases the entire process is done by hand. For more details please see our Oriental and Area Rug Cleaning page. See similar questions...

Absolutely. Whether you own a handmade or machine made rug, we can repair anything from tiny edging or fringe problems to major reweaving of holes. For more details please see our Rug and Carpet Repair and Restoration page. See similar questions...

Desert Rug Company is able to offer rugs at the lowest prices available or we will refund the difference to you. As far as insurance goes, you can insure your rugs for the price you paid or for what you would have paid if you had bought them from another company. Replacement cost is generally what people insure their possessions for, and that is what we recommend. See similar questions...

Recommended frequency varies greatly. Each home has different usage patterns. Also color and type of carpet as a lot of impact in determining how often to clean. That said "Rule of Thumb" would be daily use areas at least once a year. Light colored carpets with heavy use can require 2-4 times per year. Clean ahead of a traffic lane becoming very visible to ensure soil does not discolor the halls, steps & family rooms. See similar questions...

Dilana rugs are unique. Some are one-off originals, signed by the artist. Others are limited editions of five, ten or twenty. Once an edition is sold, it is never reproduced. See similar questions...

All rugs are finest quality, 100% pure New Zealand wool. They are very hard wearing and are suitable for commercial use in areas of heavy foot traffic, as well as residential interiors (see product specifications). See similar questions...

The names of Oriental rugs are often difficult to pronounce and confusing to many. They conjure up images of faraway lands and exotic locales such as Sarouk, Kashan, Kerman, Bokhara, Peking, Samarkand, Heriz and Tabriz. The names originally referred to the cities, villages or nomadic tribe which specialized in a specific rug weave, pattern or quality. See similar questions...

One should be aware, though, that some countries create what looks like antique rugs, but they really are not. They are created that way by chemically treating the rug, therefore stripping the rug of its original color. While that creates a muted tone that some people like, it also greatly diminishes the longevity of the rug and, within a brief period of time, holes appear throughout the rug because the rug, quite literally, disintigrates. Rugs made in Iran are not compromised. See similar questions...

For a rug under moderate use, the longest you should wait in between professional cleaning is two years. Entry rugs that get high traffic, or rugs that are in areas with a lot of activity from small children or pets, can be cleaned annually. Because wool has the ability to hide a great amount of soil and contaminants before it “looks” dirty, a consistent dusting (vacuuming) routine is important to help you extend the length of time in between professional cleanings. See similar questions...

Uggs-N-Rugs are a small family concern who have been manufacturing sheepskin footwear in Western Australia for almost 25 years. They have succeeded where a lot of people have failed by providing: See similar questions...

Bamboo is a woody material and like any other material of its kind, its surface is vulnerable to scratching and chipping by sharp edged objects. It is best to keep sharp objects away from the rug. See similar questions...