When customers sign up for or change an existing Verizon Wireless service plan, they receive a Welcome Call from a Verizon Wireless customer service representative. The customer service representative reviews the service plan they have chosen, discusses features of the service and answers any questions that the customer may have.

There are 2,300 Verizon Wireless Communication Stores located across the country including Verizon Wireless Communications Stores within Circuit City stores. The stores provides customers with face-to-face access to Verizon Wireless' highly trained customer service representatives and enables Verizon Wireless to deliver a consistent customer service experience to its customers.

To support the company's commitment to customer satisfaction, Verizon Wireless currently operates 30 call center locations.

Cingular obtained a multi-year exclusivity on the iPhone before Apple started work on the project. It's an exclusive multiyear agreement, which means no other carrier will be able to sell the iPhone through 2009. Cingular is a GSM-based network, so Apple would also have to develop a CDMA based iPhone to be compatible with Verizon Wireless. Depending on the popularity of the iPhone, you can expect Verizon Wireless to pursue an agreement with Apple when the exclusivity ends.

Verizon Wireless' Surcharges include charges to recover or help defray costs of taxes and of governmental charges and fees imposed on us, including a Regulatory Charge (which helps defray costs of various regulatory mandates, including government number administration and license fees) and a Federal Universal Service Charge (and, if applicable, a State Universal Service Charge) to recover costs imposed on us by the government to support universal service, and may include other charges also relat.

Verizon Wireless has chosen not to allow the elimination of "Verizon Wireless" from your handset's banner to ensure accurate billing in all service areas. Alteration of the banner would create an inaccurate indication of whether or not the handset is accessing the Verizon Wireless or extended home rate network, or if it is roaming off the extended network.

You’ll receive Back Up Protection so you will never have to worry about losing your phone’s contact list. If you’re using more minutes than your calling plan includes, we’ll let you know with Minute Check. See www.verizonwireless.com/myaccount for details. Back Up Protection, Annual Upgrade and Minute Check are available for accounts with up to 10 lines enrolled in My Account.

Verizon Wireless NationalAccess is available in thousands of cities and towns across the U.S. BroadbandAccess is available in 242 major metropolitan areas covering over 200 million people, and is expanding coast to coast. BroadbandAccess is also available in 180 primary airports in the U.S. (Learn More) Outside the Verizon Wireless BroadbandAccess coverage area, BroadbandAccess users will still have access to their data with Verizon Wireless' NationalAccess service.

Together, Verizon Wireless BroadbandAccess and NationalAccess offer a national mobile wireless data solution, providing your employees the coverage and speed they need. BroadbandAccess is Verizon Wireless' premier data service, offering your company one of the fastest, fully mobile wireless Internet data solutions available today. This ultra-high-speed wireless service available in various cities throughout the U.S.

Direct-dial international calls are placed in a similar manner to domestic long distance calls. An international phone number is generally made up of a country code, a city code and the local exchange number. To place a call outside of the US, you must start with 011. Next, you must use the country code, and then the number you wish to reach. You can find a list of country codes on the International Dialing page.

You can purchase our EasyPay service by shopping online or at more than 1,900 convenient Verizon Wireless retail locations nationwide.

You can view a virtual owners manual for your phone by going to How To.../Phone /Equipment Manuals. For any other phones please check your manufacturer's website for details.

Get It Now usage and downloading is available in the U.S., wherever your handset can receive a signal on the Verizon Wireless network (including roaming). If your downloaded Get It Now application does not require a network connection, you can use your application anywhere.

Customers can opt-in by going to www.verizonwireless.com, and choosing "send TXT messages" from the GetItNow. drop-down menu, or by logging directly into www.vtext.com, Verizon Wireless' TXT Messaging site. the www.vtext.com, customers sign in with their mobile number and password. Once there, customers go to the "Alerts" page, and choose the "News and Tech" category.

No, Wireless Sync will only work with NationalAccess (1XRTT) service today. Wireless Sync will support BroadbandAccess (1X-EVDO) service when BroadbandAccess-capable PDAs and Smartphones are available. No. You must upgrade i700 or i600 device to the Windows Mobile® 2003 software before installing the Wireless Sync client. Visit vzw.smithmicro.com/Samsung to upgrade your Samsung i600 or Samsung i700.

Picture Messaging is the ability to take your own picture using your picture messaging phone and send it to other compatible phones as well as to any email address. You can also dress up the photos you send with text or sounds you record right on your phone. And, of course, you can also receive photos on your picture messaging phone, too.

Rather than discuss specific profiles, Verizon Wireless has found it more helpful to our customers to discuss Bluetooth functionality. For functionality included on each of our Bluetooth-enabled devices, refer to the following: