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Frequently Asked Questions

How is this different from SingTel Mobile Mail?

SingTel.com - MNC - Products & Services - Mobile - Wireless ...
Push Functionality - Unique to mobile emails that 'pushes' any incoming email to the BlackBerry handheld. Proprietary Devices - Uses the BlackBerry devices with its own interface. Easy for administration & troubleshoot as it is essentially one type of device. However, have a roadmap towards multiple devices such as mobile phones and integrated PDAs. Multiple Devices - Users can use their existing Microsoft PocketPC or Palm integrated PDAs such as XDAs and Treos.

Can I register if I am not a SingTel Mobile customer?

SingTel.com - Consumer - Products & Services - Mobile - Valu...
Anyone with a valid email account would be able to register to send SMS via Internet SMS Chat Portal.

How do I convert from SingTel Fixed Line account to SingTel Mobile account?

SingTel.com - Consumer - Products & Services - Telephony & P...
You can convert your Fixed Line account to mobile account by manually go to Update Profile ? Convert-to-mobile and follow the instruction given.

Is PAUR available to all SingTel Mobile customers?

SingTel.com - Consumer - Products & Services - Mobile - Trav...
Note: Only non-business registered customers above age 21 years are automatically provided with PAUR.

Is this service available to all SingTel Mobile customers?

SingTel.com - Consumer - Products & Services - Mobile - Roam...
Yes, this service is available to all SingTel Mobile customers (including hi!Card/Prepaid Mobile Card customers), provided that it is supported by the overseas operator's network. Please click here for the list of supported networks.

I want to receive mail alerts on a different mobile number. How can I change the mobile number?

Welcome to Rediffmail:
To change the mobile number, SMS - alert username password to 7333 from the mobile number you want to receive alerts on.

WHAT IS SINGTEL MOBILE PREPAID HOT$100 TOP-UP CARD ABOUT?

MMS Rate Promotion
All SingTel Mobile Prepaid customers are now able to enjoy HOT$100 Top-up promotional offers on their prepaid cards. For $28, customers get $100 worth of bundled value to be used within 50 days* from the date of HOT$100 Top-up card activation. HOT$100 value now valid for 50 days: Applicable for HOT$100 top-ups perform starting 27 Jan 07, 01:00 hour.

Will I receive notification messages of calls from SingTel Mobile prepaid subscribers?

SingTel.com - Consumer - Products & Services - Mobile - Valu...
Yes, you will be able to receive notification messages of calls from SingTel Mobile prepaid subscribers. (This is the enhancement in the service)

What are the countries or destinations can I use my SingTel Mobile number?

SingTel.com - Consumer - Products & Services - Mobile - Roam...
SingTel Mobile provides the most extensive coverage over 370 roaming partners in more than 180 destinations worldwide that allows you to seamlessly use your GSM phone when traveling overseas.

I'm a SingTel Mobile Postpaid customer. Why is my transaction unsuccessful?

SingTel.com - Consumer - Products & Services - Mobile - Prep...
The hi!Card/ prepaid account to be topped up must have been activated before the transaction can be processed successfully.

Can I send MMS messages to SingTel customers who do not have MMS mobile phones?

DiGi - Data Services - GPRS / EDGE - MMS
Yes. But depending on their network provider, they will only receive a SMS message that provides them with a link to view their MMS message.

Will I be able to send SMS to SingTel Mobile/M1/StarHub mobile subscribers while I am roaming?

SingTel.com - Consumer - Products & Services - Mobile - Prep...
Yes. Your message will be delivered by SingTel Mobile to the SingTel Mobile/M1/StarHub SMS Centre. For hi!Card SMS sent to M1/StarHub mobile customer, M1/StarHub will further process the SMS for delivery to their subscribers respectively. Each picture message can consist of 3 or more short messages. Please ensure that you have sufficient balance in your hi!Card before you send a picture message to another mobile phone user. Charges are based on the total number of SMS sent successfully.

Can I access the Internet via a dial-up through SingTel Mobile's Digital Direct Access?

SingTel.com - Consumer - Products & Services - Mobile - Prep...
Yes, hi!Card users are able to access the Internet via SingNet by dialing SingTel Mobile's Digital Direct Access number (9676 3338). Please note that the hi!Card user needs to have a SingNet account in order to use this service.

How will the Global SMS charges be reflected on my SingTel Mobile bill?

SingTel.com - Consumer - Products & Services - Mobile - Valu...
The Global SMS charges will be consolidated under the "SmartMessage (International charges)" of your existing bill. No. Just key in a "+" before the country code and the mobile phone number you wish to send the Global SMS to. long as your Short Message Service Centre number is setup correctly, you will be able to send short messages to a overseas mobile operator's subscriber as you would to a SingTel Mobile subscriber.

Which are the computer devices that support SingTel Mobile's GPRS service?

SingTel.com - Consumer - Products & Services - Mobile - IDEA...
For GPRS, users can transmit data, access the Internet and SingTel Mobile IDEAS at up to 44kbps* and at charges based on actual data communicated. With the added convenience of being continually connected to the GPRS service and constantly ready to send or receive data. With High-Speed Access**, users can transmit data at up to 38.4kbps, which is 4 times the current transmission speed and data charges are based on data airtime connected.

I am a SingTel Mobile Prepaid subscriber. Why is my transaction unsuccessful?

SingTel.com - Consumer - Products & Services - Mobile - Prep...
The recipient's prepaid service may not have been activated. Activation here means the prepaid account has performed an initial top up via 9676 7777 with a top up card.

Can I download via WAP to another SingTel mobile phone number?

SingTel | Faq
Yes, download via WAP allows download to both your own mobile phone number and to another SingTel mobile phone number. However, please ensure that your friend's mobile phone model supports the requested download format.

Can I forward the downloaded Logo and Ringtone to another SingTel/other operator's mobile phone?

SingTel | Faq
No, you are not able to forward the downloaded Logo and Ringtone to another SingTel/ other operator's mobile phone, as the phone does not support this forwarding feature. Only selected Nokia phone models support forwarding of downloaded Picture Message to another SingTel/ other operator's mobile phone.

Can I send an Internet SMS to a non-SingTel Mobile customer?

SingTel.com - Consumer - Products & Services - Mobile - Valu...
Only SingTel Mobile customers would be able to receive SMS from the Internet SMS Chat Portal. If you wish to send an Internet SMS to your friend who is not with SingTel Mobile, please logon to :)EAS SMS Station.
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