Yes. Reward Miles (electronic version) must be deposited into a valid Mileage Plus account prior to the expiration date on your electronic miles account (three years from activation). Reward Miles (paper version) must be deposited into a valid Mileage Plus account prior to the expiration date printed on the face of the certificates (one year from the date of issue).

No. Reward Points in your account never expire. They will remain there for as long as you are a Rewards Palace member.

Your Skywards Miles are valid for three years from the date you earn them, during which you can redeem them at any time for rewards. Effective March 2008, your Skywards Miles will expire once in a calendar year, at the end of the month in which you are born. For example, if you earned Miles in June 2005 and your birthday is in August, your Miles will expire on 31st August 2008. Or, if you earned Miles in October 2005 and your birthday is in August, your Miles will expire on 31st August 2009.

No. As per the terms and conditions of the Skywards program, Miles cannot be transferred between accounts.

You can redeem for award tickets and class upgrade awards of China Eastern Airlines, and award tickets of Eastern Miles air partners as well. Please refer to the content of ??Partners?? at www.easternmiles.com. As for redeem flight award, please contact service network or dial service hotline 021-95808. The number of available seats of flight reward depends on the specific situation on the seat supply.

Mileage Plus Reward Miles, like all other Mileage Plus program miles, are subject to the terms and conditions of Mileage Plus miles. Unfortunately, no. If you exceed awarding the 25,000 maximum bonus miles in one calendar year (for paper certificates) or 30,000 maximum bonus miles in one calendar year (for electronic), your customers or employees account will reject the additional miles and we cannot grant a refund.

You can check your Account Information anytime on airmiles.ca. You may notice your most recent reward miles collected don't show up immediately. It takes at least 5 weeks before newly collected reward miles appear. We also mail you a Summary Statement that shows when, where and how many reward miles you've collected.

No. Certificates and electronic miles will be void if sold or bartered, but may be awarded to company employees prior to expiration.

You can redeem for Non-travel Rewards (certificates, merchandise, gift cards) on airmiles.ca, by using the automated phone service, or on the phone with one of our Customer Care Specialists. Travel Rewards (Flights, Cars, Hotels and Package Vacations) must be redeemed on the Phone with a Travel or Vacation Sales Specialist.

Unutilized points of the previous quarter expire by the end of current quarter. For eg. Points earned in Jan-Feb-March (JFM) will expire by March end.

No. Your points will remain in your account for as long as your account is active and in good standing. If your account is in violation of our posted terms of use or fairplay guidelines, your Reward Points may be forfeited.

Personal Miles are treated as any partner miles and are subject to the terms and conditions of the United Mileage Plus Program. Personal Miles do not count towards Elite status.

Email accounts are kept active while you are currently registered for a class. If you withdraw from all your classes, you email access will be terminated. Between semester breaks, your account will be kept active, but it will be terminated at the end of registration of the next semester if you are no longer enrolled. Return to Top of Page

Your account will not expire as long as you use our service at least once every six months. VIP reserves the right to terminate any account left unused for a period of 182 days.

Reward tickets, denied boarding, contra tickets, discount travel, reward tickets issued by other frequency or loyalty programs of which Skywards or an Affiliate is a participant, free travel and non-scheduled or charter flights do not qualify to earn Miles and cannot avail of the program benefits.