Please see the 'Help' section for all technical matters. If you are still having problems please email the Archive and we will try our best to solve your problem.

Adequate Bandwidth for streaming both Video and Audio, may not be available through your internet connection. Window Media players often drop the Video frames and play just the Audio in cases where bandwidth is not enough for transmitting both Audio and Video.

Once you have created a .rm file, upload it to your site and contact tech support to place in the Real directory. We will send you a link to that file so you may stream it on your site. Clients are not given access to the Real directory for security purposes.

If you're experiencing difficulties with the audio or video clips, you may need to install the latest Flash Player update.

Your company may have a 'firewall' to stop external data interfering with its own. You need to contact your IT department to find out.

None of the media housed in our library may be lent, however, given the appropriate time to locate libraries willing to lend media, we may be able to obtain them from another source.

The Audio and Video Assistant is an easy way to configure and fine-tune your webcam as well as your audio input (microphone). The Audio and Video Assistant provides options to maximize the quality of your webcam broadcast. The Audio and Video Assistant can be started from within a chat window by clicking 'Edit' → 'Edit audio and video settings'. The Configure Webcam dialog will then be shown. You may change your video settings by clicking "Change video settings" button.

No. Audio books, video tapes, computer programs, "new" (current year purchase) books are not exchanged between libraries. Current bestsellers are among materials that cannot be borrowed from other libraries.

Whether you encode into 3gp format or into any other video format, make sure to select the correct Video Q.006 I am encoding an input source AVI file sized 420x236 into MP4[H264/AVC]. An error is occurring. How can I Your clip size is 420x236. Neither 420 nor 236 are divisible by 16 (420/16 = 26.25 and 236/16 = 14.75). But, you are asking to keep the same size. In this case, use the "Customized Video Scale ReSize" in the DirectShow Options, enter the same values 420 and 236.

Check your volume level and that external speakers are correctly connected to your computer. Also, be certain that you install the plug-in when prompted. Always say "yes" to the promps when you are entering a lane and you should not have a problem. You are not registered correctly at the auction you are attempting to participate in. Contact the Dealer Registration Department to resolve.

Please check to see if your Windows Media Player is updated with the most current version available. You can download the latest version at the Windows Media Player site — we recommend that you run Windows Media Player 9 or higher. If you are using Windows Media Player Version 11 AND Firefox as your Internet Browser, you may need an additional plugin to play streaming video. Go to http://kb.mozillazine.org/Windows_Media_Player for system specifications and plugin download.

a first step, make sure that your PC has a sound card to play the audio and the volume on your speakers is turned up.

If the video is playing but you can not hear the presenter, please make certain that your computer speakers are plugged in and turned on. Also make certain that you have not muted the sound on your computer. If you are attempting to access the seminar from an office computer connected to a network, contact your technical support person to make certain that there is nothing blocking the video stream.

This can happen when the audio stream is badly interpreted, meaning there is a problem on AVI header. To check that, you can use GSpot. It will give you the encoding bitrate mode (in the bottom right of the "Audio" part): CBR or VBR (written in green on black background). If none mode is lighted, then you just pointed out the problem. You can use the following guide (FR) to rebuild quickly the AVI header and fix the sound problem.

For the moment, and in spite of the ESS Vibratto chipset, PVR-800 can't read WMA audio tracks. This probably could be corrected in a future firmware release. You can re-encode your audio stream in MP3 following this guide here (in french).

A - First thing to do is make sure your speakers are plugged in and are working properly. We would also recommend closing down all your browsers and logging back into the event. If the problem still persists, please refer to the Broadcast requirements checklist to verify if your system meets all the minimum requirements for the webcast.

Many of the films are silent. To make sure that you hear sound while watching videos, please check the volume controls on your computer. Also, be sure to increase the volume on other conventional video players on your computer, such as Real Player or Windows Media. This may have an effect on your computer's master volume levels. Next, check to see if your system meets the requirements for running video. If the video still isn't working properly try troubleshooting with a different browser.

To play most of the audio/video files on our site you must have the free Real software and a computer with speakers. If none of the files play then the problem is most likely on your side. If there are only some files that don't play while others do, then the problem is mostly likely on our side. If you write to us specifying the title of file, reciter, and error message that appears, we will notify you as soon as we have fixed the problem.

If you cannot hear audio, go to "Options" menu -> "DVD Settings", choose a proper DVD Audio Decoder, such as AC3Filter (Download). Remember, you need to find out a working audio decoder in the program's DVD Setting.