We estimate that between 3 and 5% of all orders are seized by customs. If your order is unfortunately seized and held by customs we will reship to you as per our reship policy. If you have not recieved your order within 28 days of the shipping date we promise to reship. Please contact us when the 28 days has expired and we will organise the reship at our expense.

There isn't much you can do. As no-one can prove YOU actually placed an order that order is lost to you and the customs will keep it for good (unless you find your prescription). See similar questions...

The customer is responsible for knowing all shipping regulations in their own country. If a package does get seized or is held, we will try to resend the package, once, at our expense, as a courtesy to the customer. If the second attempt is unsuccessful, we will bear no further responsibility. We have not yet had a case where two shipments to the same customer have been seized by customs. We're sorry, but we cannot issue refunds for seized shipments. See similar questions...

We get asked this question a lot so we feel it is important to address this. We can certainly understand the apprehension our customers must have about ordering a product from another country. This is why we do everything we can to ensure all our products meet the safety and regulatory requirements of all the countries we ship to. Because our business relies on international customers we cannot afford to take chances. See similar questions...

Before ordering, please confirm with you country's regulating bodies that they will allow herbal tea into your country. You may want to tell them that the essiac herbal tea contains the eight herbs: blessed thistle, burdock root, kelp, red clover sheep sorrel, slippery elm bark, turkish rhubarb root, and watercress. However, we do not write these ingredients out on the customs slip. We simply write "herbal tea. See similar questions...

All orders from within the EU are free from any customs charges. If you order from outside the EU you might get charged for duty and customs fees, however most smaller packages will make it through customs. We suggest you talk to your local customs office for more information. For any special shipping requests please use the comment box when checking out. First thing you should do is contacting your local post office. Often they forget to leave you a note about your undelivered records. See similar questions...

Customs will not likely confiscate any delivery in almost any country. We know what we are doing and also will let you know if there is a problem that is unforseen due to the nature of the merchandise. You have a right to be concerned about this. We are dealing with merchandise that has some or many restrictions in most of the world such as when it comes to operating, owning, and selling. If you are in any doubt, please contact us for details. See similar questions...

The receipient will be responsible for any customs/duty fees associated with their order. The local customs office in your area would be able to advise you of the amount of these fees. See similar questions...

This will depend upon your local customs laws and you may be liable for further charges. Eastern Vogue will always ship garments with a minimum cost declared to ensure our customers do not pay high customs charges. See similar questions...

Due to very strict regulations in some countries, we can not guarantee that customs will not confiscate your order. Please note that we do not take responsibility for orders confiscated by customs. Responsibility and Disclaimer: You personally take full responsibility for the product(s) you purchase. When shipping to European countries, most times your order won't go through the customs at all. See similar questions...

A returning USA resident is allowed $400 in purchases duty free. Gifts may be mailed to the USA duty free, but are limited to $50 per person/per day. If you are not a USA citizen, please check with the website for your own government's Customs regulations and details. Happy shopping! Back to top See similar questions...

We do not surprise our customers with extra "customs duty" and "postal fees" that are associated with shipments from foreign countries. Our price is the complete price, duty-free, and is payable without any "foreign currency" exchange issues. See similar questions...

If this happen, you'll be informed. They ask the recipient to come and give a permission to examine the parcel. After that you should receive your products. If you have any problems with getting your order, please let us know and we will try to resolve the problem. See similar questions...

We do not charge you any sales taxes, nor do our resellers. However, you may be charged customs duty and local taxes. You must check with your local authorities. We do not include any sales receipts with your order. Sales receipt will emailed to you. If you need to have a sales receipt, please make sure you print this email message. See similar questions...

We normally ship via FedEx Ground or UPS Ground and will provide you with a tracking number to track your package. Where ground shipping option is not available, we ship via the next lowest cost option available. Both UPS and FedEx can provide you an estimate of delivery time and cost, on their websites, depending on where you are located. Our mailing zip code is 45040. Ohio residents will be automatically charged sales tax upon checkout. See similar questions...

We have customers in almost all countries worldwide, we never encountered any problems with their customs. We never had any complains. This is because our packaging is very discreet and there will be no indications that you purchased adult VCDs. See similar questions...

We do not collect any customs fees or duty taxes on any orders. Those fees and taxes will be determined by your government officials when the product passes into your country and you will be billed for those fees or taxes directly by your government. See similar questions...