When this happens, the IP address for your machine is not being recognised by our computer. This failure is caused by one of three things: Your institutional subscription has not yet been activated The person who "activated" the online subscription did not enter in all needed IP addresses for your institution The person who "activated" the online subscription does not realise that some subnets of your institution are routed through a proxy server

Customer Reference Number, different from the account number, will be very useful for our customer service team in referring to your call details record and other needed information to serve you the best. Note: Your account number is exclusively provided to you. Not any of our staff or CAT's will know the account number.

If you forget your customer reference number or Personal Identification Number (PIN) for 0800 SHARES, please telephone the customer services team on 0800 SHARES (0800 742 737). In order to verify your identity you will be asked some personal account related questions. For security reasons we cannot confirm your PIN over the telephone and a reminder will be sent out by post.

You get one automatically as part of the booking process. If you buy over the Internet we'll send you a confirmation email that will include a booking reference number. If you buy over the phone we'll give you your booking reference at the end of placing your order. You'll need your booking reference if you want to track the progress of your order using our ticket tracker, so keep it safe.

This number is located on the mailing label that came with the journal. For Allergy and Asthma Proceedings, the number begins with the letter "P" and is followed by a four digit number i.e. P1234 and is located on the line directly above your name on the label. For American Journal of Rhinology, the number begins with the letter "R" and is followed by a four digit number i.e. R1234 and is located on the line directly above your name on the label.

Yes, especially for faster service on phone orders. If you do not have a customer number off-hand, we can find your customer number using your name, but immediate service is not guaranteed. If you do not have a customer number, an application form to create a KP account is available online; or you can call to have one faxed, emailed, or sent to you.

Your subscriber number is a 9 character string of letters and numbers located on the left side of the second line of your mailing label as highlighted in yellow in the image below.

I have installed the StarTeam Professional, but when I go to open project it looks like I need to select a server, but I cannot locate a server. The StarTeam client requires that you also have the StarTeam Virtual Team Server (STVTS) installed, configured and running. If the STVTS is installed and running, the next step is to create a new server definition at the client. Your team leader or administrator typically provides the Server address to you.

You can get your subscriber number from the magazine Customer Services team by phoning 020 7292 3723 or emailing customer.services@centaur.co.uk.

Part Numbers represent a specific part. Reference Numbers represent that specific part on a specific Purchase Order.

All of the Long Distance providers have their own toll free customer service numbers. You will receive the Customer Service number on the "order confirmation" email we send to you after you sign up for service.

If you receive printed promotional material, look for a number beginning with "A#" in a box near your Priority Service Code in the address area of your catalog or your reorder form. When using this number online, please enter the number only, omitting the "A#."