Customers can opt-in by going to www.verizonwireless.com, and choosing "send TXT messages" from the GetItNow. drop-down menu, or by logging directly into www.vtext.com, Verizon Wireless' TXT Messaging site. the www.vtext.com, customers sign in with their mobile number and password. Once there, customers go to the "Alerts" page, and choose the "News and Tech" category.

No. During the opt-in process, customers will be asked to designate the zip codes for which they want to receive the Wireless AMBER Alert. Note: All 50 states have AMBER plans, and a full list is available at the NCMEC's website: www.missingkids.com. For those states that have statewide plans, choosing any zip code in the state will ensure the customer receives any AMBER Alert issued in that state.

The Wireless AMBER Alert will appear in the TXT inbox and will appear as any other text message. It will begin with the words "AMBERALERT", and it won't exceed 160 characters in length.

It depends. The hope is that a customer won't receive any Wireless AMBER Alerts during the year, but it depends on what zip codes have been chosen and how many alerts are issued in that area

No. You have to sign up or opt-in to receive Wireless AMBER Alerts and have a phone or other device that is capable of receiving text messages.

If the abducted child case meets the recommended criteria, law enforcement issues an AMBER Alert and NCMEC is notified and provided with the information to include in the alert. Syniverse sends the AMBER Alert message to wireless carriers participating in the Wireless AMBER Alerts™ initiative. Participating carriers send the AMBER Alert message, in text message format, to their subscribers that have opted in to receive the notices pertaining to specified geographic regions.

The Wireless AMBER Alerts Initiative is a voluntary arrangement among the wireless industry, law enforcement agencies and the National Center for Missing and Exploited Children (NCMEC) to distribute Wireless AMBER Alerts to subscribers. Subscribers must have a device capable of receiving text messages and must choose to receive Wireless AMBER Alerts.

No. Local law enforcement issues AMBER Alerts in cooperation with the National Center for Missing & Exploited Children. To report a missing, abducted or lost child, please call your local law enforcement agency or NCMEC at 1-800-THE-LOST.

In addition to providing extensive training to its customer service representatives, Verizon Wireless consistently runs quality checks to ensure its customer service best practices are working. One way Verizon Wireless does this is through executive shopping visits, where executives visit Verizon Wireless Communications Stores in their region to experience first-hand Verizon Wireless customer service. Similar types of quality checks are done across its call center operations.

Approximately 200-250 AMBER Alerts are issued nationwide each year. You will only receive an AMBER Alert if it is targeted by law enforcement in the locations you designated. Historically, a location can go days, weeks, or months between AMBER Alerts. If you do not receive a message for a long period of time, it's likely because no alert had been issued.

To support the company's commitment to customer satisfaction, Verizon Wireless currently operates 30 call center locations.

No. Subscribers that opt in to receive Wireless AMBER Alerts will only receive AMBER Alert messages on their wireless devices if the alerts pertain to the ZIP codes they selected when they opted in to receive the alerts.

NCMEC will initiate the transmission of AMBER Alerts to wireless carriers after law enforcement has issued the alert and the following criteria, recommended by the U.S. Department of Justice, has been met: The law-enforcement agency believes that the child is in imminent danger of serious bodily injury or death. There is enough descriptive information about the victim and the abduction for law enforcement to issue an AMBER Alert to assist in the recovery of the child.

Customer service is available by calling 800-2-JOIN-IN (1.800.256.4646) or *611 from a wireless phone. Verizon Wireless customer service representatives are professionals who are trained to help customers with any problem they may have with their wireless service or equipment.

Verizon Wireless is committed to resolving customer issues quickly and accurately, which is why Verizon Wireless customer service and Communications store employees receive extensive training before they begin working with customers. All employee-facing representatives also participate in ongoing training, including product launch training surrounding the introduction of new products.

Once you have opted in to the AMBER Alert program, you will only receive an alert on your phone if a child has been abducted from the location you designated. After July 1, 2005, these locations can be updated at any time by visiting www.nextel.com/amber.

Rather than discuss specific profiles, Verizon Wireless has found it more helpful to our customers to discuss Bluetooth functionality. For functionality included on each of our Bluetooth-enabled devices, refer to the following:

The number one question most people have when they purchase a new product or when they do business with a company for the first time is what happens after the sale. It is a concern reiterated almost universally by consumers who are tired of finding out after the fact that the company with whom they have chosen to do business is not interested in their problem when something goes wrong.

Verizon Wireless accepts all major credit cards: Visa, MasterCard, American Express and Discover. Verizon Wireless also accepts debit cards carrying the Star, NYCE, PULSE, Visa and MasterCard brands.

When you choose Verizon Wireless EasyPay service, there's no credit check, deposit, or long-term contract. Using Verizon Wireless EasyPay service is simple, too. Once you've activated your service, just make a payment every 30 days to keep your account active.