The courier will try to see if a neighbour can take the delivery, failing that a card will be put through the door asking you to collect the parcel.  The parcel will be kept at the Post Office for 7 days and will then be returned to Trutex.

They'll will leave a note explaining that they tried to deliver your parcel and what will happen next.

If you would like them to leave the box on your doorstep, let your Sales Associate know and they will make arrangements. If you would like to have it delivered to a different address just let your Sales Associate know.

No. Fish and shellfish is extremely perishable. The cool chain must be maintained at all times and we don't entrust this responsibility to any third party. We deliver in refrigerated trucks - In locations where our large trucks are unable deliver we use smaller vans with cool boxes for chilled product and freezers for frozen goods.

we have teamed up with TCS, OCS and Leopared for the delivery of all our gifts. With over 15 years of experience in the domestic express delivery industry, and a network of over 400 cities in Pakistan, TCS is renowned for its reliability and by far the best courier service in the country.

Our courier will only attempt to deliver your parcel twice and then they will return it to us. The maximum that they will hold onto the item is 8 working days. When you have had a card put through your door you will need to phone the number that is on the card so you can either tell them when you will be in to receive it or you could arrange to uplift it from your local depo.

We use Royal Mail for the majority of our deliveries. If you are not in, you will be left a note to say that delivery was attempted, which will also contain full instructions about how to obtain your parcel - either by rearranging a delivery time, or by collecting the parcel from a local delivery office.

Yes. All shipments are sent with a "signature release", meaning if someone is not available to sign for the package, it will be left at the door. We strongly recommend that you ensure someone will be available on

If you are not in when our courier attempts delivery they will leave a calling card which will provide you with a direct contact number for your local depot. You then simply call them to arrange an alternative delivery date or to collect the parcel directly from your local depot, which they will be more than happy to help you with.

No, you do not need to be home but we will need access to a refrigerator. Some clients give us a key or the garage door opener to their homes. This will require the inner garage door to be unlocked or a refrigerator in the garage.

Yes, it necessary to be at home when the courier arrives as you will have to sign for the delivery; your signature serves as a confirmation of your having received your medications. If however you are not at home, some arrangements can be made. Normally, the courier will leave a calling card requesting you to either call and collect your order from their local delivery office or make alternate arrangements for delivery at a time and place convenient to you.

VistaPearls will have a phone number that you have provided when you made your purchase. The courier company will call you, but VistaPearls will not allow the courier to leave the package without prior signature.

ICS Courier has extensive national service coverage - for a complete list of areas we service, please refer to the National Points of Service page.

Possibly, and even probably. Berco Express is entirely focused on providing a cost-effective, time sensitive, airfreight courier services. Should you require a standard collection daily or weekly, please contact us. This will then become part of our regular collections schedule and no telephonic contact is then necessary.

With a courier service you pay the extra cost for the peace of mind that your order is completely traceable and covered for loss and damage. Also we can guarantee next day delivery with this service, purely to give you the customer the choice and peace of mind.

We can only ship auction products to addresses with a UK postcode. Deliveries not to mainland UK (Channel Islands, Scottish Isles, Isle Of Man and Northern Ireland). will require special delivery arrangements and will incur additional charges

No. In fact, we usually don't take new customers who have to be home when we pickup/deliver. To become a regular pickup/delivery customer, you usually need to provide us with access to your clothes without your being there. We make exceptions for commercial accounts, customers with very large orders, or customers who are "always home." Access to the lobby of apartment buildings with front desk attendants, where customers can leave and retrieve laundry orders.

When you place your order you can enter instructions explaining where to leave the order (eg. inside garage, on front verandah – make sure we can gain access) in the Message Field on the payment page. Our produce is very fresh and can tolerate being left for several hours. Safe, secure shopping is our top priority at GoFresh.

No, as long as the driver can access your oil tank easily. When you place your order you can describe where the oil tank is located on your premises and advise of any special delivery instructions. The first thing to do is check the expected delivery time (indicated on your order confirmation). If your delivery is outside the expected delivery time you can contact the supplier for an update. Full contact details of the supplier are on the order confirmation.