Factory Demo will return/refund any item purchased from the website within 60 days of the product receipt date with the following conditions: Customer must call us at (310) 376-7210 and obtain a return number (RMA) for an authorized return of order.

Some items can be returned without a restocking fee. Other items require a restocking fee ranging from 10%-25%. For specific information regarding restocking fees on particular items, please call us toll free at 1-877-22-INMOD. Items must be unassembled and unused, in their original condition and packaging, complete with all materials. Please contact us to request a Return Authorization form.

When you receive your merchandise inspect it carefully BEFORE you install anything or open sealed bulb packages. If you are not satisfied with your purchase, immediately return it to the exact return address on the shipping carton in original brand new condition, unused, uninstalled and in original packaging. Merchandise that has been installed, used, modified or damaged after delivery cannot be returned for any reason.

Some items in Factory Outlets are labelled factory seconds or slightly imperfects. This means they did not pass the manufacturers strict quality control standards and are second quality as described above. In the case of major electrical goods, there is a term called factory returns. These are items returned to the factory service centre for repair after delivery to the retailer but before being sold to the end user.