Payment for new and renewal subscription fees are processed by the secure environment hosted by VeriSign/PayPal. When sucessfully processed a receipt is automatically issued to the subscriber's email address. Click on Contact Us if you have any further queries regarding this automatic receipt generation.

Yes. We issue a tax invoice via email with every purchase. Please retain it as your proof of purchase for any future warranty claims, where applicable.

A tax invoice is a special form of invoice which indicates that GST has been included in the price of a purchase. Words to this effect must be set out on a tax invoice, as well as other details such as the Australian Business Number (“ABN”) of the Australian supplier. To be entitled to claim a refund of GST, your business must hold the relevant tax invoice.

We are only offering a promotional rate for all amendments successfully made online. This promotional rate will not be applicable if your online transaction is not successful for whatever reason and you will have to pay the full rate for changes made through the call centre. Please keep on trying if you encounter any error online.

Yes, you will. You will also have the option of sending the documents to another email address that may be different from the original email that you initially booked under. Please note that charges will apply for any additional tax invoice required.

The term 'tax invoice' is used in Australia. It is an invoice used by Australian customers to claim the GST (Goods and Services Tax) paid on purchases, as required by the Australian Taxation Office.

We will generate an invoice for you including any shipping charges as soon as the order has been picked and is ready to go. Once your order has shipped out, we will email a copy of this invoice to you.

You do not receive a bill from pennyphone. You will find your pennyphone costs on your normal phone bill (land line or mobile). There are no additional costs and VAT is already included.