Normally it will take approx. an hour to clear immigration, retrieve your luggage and clear customs. If you are picking up a rental car, expect another 30 to 60 minutes to handle this task. Unless your flight stopped in Mexico before arriving in Cancun, your first delay will be with immigration where you will present the immigration form and your identification.

Shuttle - This we have to arrange in advance. A vehicle of the size appropriate for you group will pick you up at the airport and on the day you leave your home, will return you to the airport. Rental Car - You can pick up a vehicle at the airport and drive it to Playa del Carmen. Getting to Akumal is easy. We'll give you detailed instructions on how to gain entrance into your home or condo

Upon departure, you may want to claim your VAT refund. You can do this at the airport as long as you have the receipts and the merchandise you purchased with you. You will also have to go through customs again.

Palace Resorts offers a daily courtesy bus service from the Moon / Sunrise Palace to Sun Palace, Beach Palace and Cancun Palace several times a day on a first come first served policy. There is also a courtesy bus once a day leaving the Aventura / Spa Palace and to the downtown Palace Resorts and Moon / Sunrise Palace. There is also a public bus for transportation that offers service in downtown Cancun and the hotel zone.

Check out the new ferry service from Tampa, FL to Cancun. It makes bringing your own car down for a longer trip easier.

The only legal gambling in Mexico is sports betting. There are no legal casinos in Mexico. Some resorts do have Casino Nights, but you don't play for money, you play for prizes. Some resorts have slot machines, but the prize is not cash. Your winnings are in the form of vouchers that are good only for stuff at "that" resort. Check the resort for details.

Customers should be prepared to encounter and witness more visible and frequent security checks throughout the airport, including screenings of passengers and checked and carry-on baggage; searches of aircraft cargo, passenger compartments and equipment; and random searches of flight crews and service personnel. There is also likely to be an increased number of uniformed law enforcement and military personnel in the airport areas.

When you arrive at the airport a driver will be waiting for you in a remote lot. Upon receiving your baggage you should not have to wait more than five minutes for your driver. In extreme winter weather conditions delays are possible.

When you arrive at the Beijing airport you will be greeted by an English speaking KCE staff member that will escort you to our office located in nearby ShiJiaZhuang, where you will be provided with comfortable accommodation, treated to a welcome banquet and allowed to relax.

Yes, there is a city bus - it is very cheap and easy to ride. It's not quite as straight forward as in Cancun, however, so we've put together some information on our Tourist Information page.

Please feel free to copy our Address information contained in our “Contact us” section. Give us a call whenever you are in the Mexican Caribbean. Remember that we are a Cancun based company and we have the personnel and resources to serve you.

Great question! Cancun Only has been in operation since 1997. We still maintain the same philosophy we had in the very beginning: Provide services and products at the lowest cost possible and do it in an ethical manner. You can rest assured that your money will go toward your actual purchase and that you will get the type of vacation you read about in this site.

First, present your Tourist Card with the legal items mentioned above. Then proceed to customs where you will be instructed to push a button which activates a light. If the light turns green, you may proceed. If the light turns red, your luggage will be searched through. The light is purely random, so don't be insulted if you get a red light! Once through customs, proceed to Baggage Claim. Upon getting your baggage, look for someone holding a sign saying "Chaza Travel".

There is a US Consular Agency in Cancun, part of the US Embassy to Mexico. The US Department of State provides information online for travelers to Mexico.

The ICE officer will review your documents. He or she will also remove your I-94 card from its form and staple it into your passport. It bears the date and port of entry, the officer's identification number, the status in which you were admitted to the United States, and either the date to which you are allowed to stay or a reference to your certificate of eligibility as the controlling document in that regard. In this case, the I-94 card will be marked "D/S (Duration of Status).