We always recommend that someone be able to receive shipments. If no one is available at delivery time, FedEx will leave your package at your front or back door. If the driver deems the weather conditions severe or risk of theft high, they may leave a “request for pick up” note. We take very good care of our flowers and hope you do as well, please have someone available at delivery time, we are not responsible for deliveries left at the door.

The Post Office Agent or the carrier will leave a note in your letter box. You can then organise another time for your package to be delivered.

It may be that, due to circumstances beyond our control, delivery is not made within two days. This may mean that the flowers are late for a special occasion or have suffered a loss of quality. Notification of non-delivery should be made through our contact page In all such cases we unreservedly agree to send a replacement box or make a full refund.

For items sent by courier - if there is no one available to accept the delivery, the courier will leave a card saying that delivery has been attempted. The courier will attempt delivery once more. If they are unable to deliver the goods a second time, the items will be held in depot for 3 days before returning the goods to ourselves. If you require delivery to be attempted a third time you will be charged ?6.95 + VAT for delivery.

If there is no one present to take in the delivery the flowers will be left either on the door step or with a neighbour.

For example, let us assume that in order to complete your delivery, we estimated and billed you for 8 days, which includes the time to transport our crew to and from your vessel. The delivery in fact, took 9 days to complete due to weather delays. We would bill you the additional day for the professional fees, food stipend and any costs associated with travel expenses. Should we deliver your vessel in 7 days, we would return one full day of professional fees and food stipend.

If the recipient is not at home at the time of delivery we will attempt to leave the flowers securely on the property. If that is not possible, we will try to leave the flowers with neighbours. Either way a card will be left at the recipient's address to inform them where the flowers have been left.

We will make every effort to contact you 12 to 24 hours in advance for delivery. If you are not available for delivery and our office has not received any new information, the car will be placed in a terminal and the shipper will be responsible for any additional fees.

If you are not at home/office when SingPost makes the delivery, a SingPost Notification Card will be slotted under your door for you to contact them for a 2nd delivery. Thereafter, the 3rd delivery attempt is chargeable at $21.40.

Your flowers will be delivered by UPS. The courier will try to deliver the flowers during working hours. In case you are not present the courier will leave a contact card stating that they have tried to deliver your flowers. They will try to deliver your flowers again next day. Please note: They will try to deliver the flowers up to three times.

We will make every effort to contact you 24 hours prior to delivery time. If you are not available for delivery, we will keep your vehicle on the truck to deliver at a later date or we will leave it at a local storage lot. Both options will cost you more. Let us know ASAP if you will not be around for delivery.

When a signature is requested upon delivery and no one is available at the time of delivery the courier will leave a notice stating they had attempted delivery. The courier will then take the flowers back to the courier station where they will re-attempt delivery the next business day. The courier may also leave the flowers if it is deemed to be a safe location. Even if a signature is not requested the courier has the ultimate decision whether to leave the flowers at the indicated address.

If you are not available at the place of delivery. The delivery boy shall drop the "Drop Card" at your door step. Please call back on the number mentioned on it.

Most people are not home for delivery. We deliver to garages, back doors, front doors -- any place not in direct sun and reasonably obscured from passersby. Where this is not possible, we can maintain a key to a garage, security gate or other area. We have hundreds of keys for this purpose. All keys are encrypted, so that they cannot be connected with a particular address. We have never lost a key. If lost, the keys would be useless without an encryption list.

We print and ship every Tuesday and Friday and send the plans out via 3 day US Priority Mail, postage paid.

Thank you for giving me a new life. I have not had a single outbreak for some 12 months now. I can now make plans in advance without worrying that I am going to have an outbreak. It has made such a difference to my life and how I feel about myself.

During regular business hours, 8am to 4pm, and under normal operating conditions , Alpha Records will deliver and pickup records the next business day. If you need an emergency delivery, during regular business hours, we will deliver your records within 2 hours of the time we receive your request.