There isn't much you can do. As no-one can prove YOU actually placed an order that order is lost to you and the customs will keep it for good (unless you find your prescription).

We estimate that between 3 and 5% of all orders are seized by customs. If your order is unfortunately seized and held by customs we will reship to you as per our reship policy. If you have not recieved your order within 28 days of the shipping date we promise to reship. Please contact us when the 28 days has expired and we will organise the reship at our expense.

The customer is responsible for knowing all shipping regulations in their own country. If a package does get seized or is held, we will try to resend the package, once, at our expense, as a courtesy to the customer. If the second attempt is unsuccessful, we will bear no further responsibility. We have not yet had a case where two shipments to the same customer have been seized by customs. We're sorry, but we cannot issue refunds for seized shipments.

We get asked this question a lot so we feel it is important to address this. We can certainly understand the apprehension our customers must have about ordering a product from another country. This is why we do everything we can to ensure all our products meet the safety and regulatory requirements of all the countries we ship to. Because our business relies on international customers we cannot afford to take chances.

Before ordering, please confirm with you country's regulating bodies that they will allow herbal tea into your country. You may want to tell them that the essiac herbal tea contains the eight herbs: blessed thistle, burdock root, kelp, red clover sheep sorrel, slippery elm bark, turkish rhubarb root, and watercress. However, we do not write these ingredients out on the customs slip. We simply write "herbal tea.

You need to have your ORIGINAL prescription to purchase prescription drugs from Canada Drug Superstore. Please click here to find out how to order Rx (prescription) drugs from Canada Drug Superstore online! Alternatively, you can also order by telephone. If you would like to order by phone, you will need to download the "Phone Order Customer Agreement Form (PDF format) " from here. Print it out, complete the form, and send it to us.

Yes. If your physician finds that you are a good candidate for PUVA therapy, he or she will write you a prescription for Oxsoralen-Ultra® in conjunction with exposure to UVA light.3

From time to time customs does a random inspection of parcels from various sources being imported into the US and other countries. This is part of their routine. They should notify the intended recipient with a letter if the package is held, and they may hold them for a week or more before releasing them. If your package is not released from customs you can be issued a refund less the amount of $10 - $20 for dispensing fees and the shipping costs for your order.

All orders from within the EU are free from any customs charges. If you order from outside the EU you might get charged for duty and customs fees, however most smaller packages will make it through customs. We suggest you talk to your local customs office for more information. For any special shipping requests please use the comment box when checking out. First thing you should do is contacting your local post office. Often they forget to leave you a note about your undelivered records.

Customs will not likely confiscate any delivery in almost any country. We know what we are doing and also will let you know if there is a problem that is unforseen due to the nature of the merchandise. You have a right to be concerned about this. We are dealing with merchandise that has some or many restrictions in most of the world such as when it comes to operating, owning, and selling. If you are in any doubt, please contact us for details.

The receipient will be responsible for any customs/duty fees associated with their order. The local customs office in your area would be able to advise you of the amount of these fees.

This will depend upon your local customs laws and you may be liable for further charges. Eastern Vogue will always ship garments with a minimum cost declared to ensure our customers do not pay high customs charges.

All our prescription items are labeled with " " and " " , and when you purchase prescription items you will see these types of icons next to your medication name. We have experienced difficulties transferring prescriptions from other pharmacies. If you have your prescription at another pharmacy and would like to transfer the unused amount to us, please be informed that we can NOT PROMISE the prescription transfer. If there is a problem, you will be notified.

We use the USPS and UPS as our main forms of delivery. While we use every precaution available, sometimes an order will become lost. WE MAKE ALL LOST ORDERS GOOD. We cannot control an order once it leaves our hands, but we do make any and all lost orders right. All we ask is that you send us an e-mail at: info@lostword.com letting us know of the problem so that we can attempt to determine the problem with delivery.

Due to very strict regulations in some countries, we can not guarantee that customs will not confiscate your order. Please note that we do not take responsibility for orders confiscated by customs. Responsibility and Disclaimer: You personally take full responsibility for the product(s) you purchase. When shipping to European countries, most times your order won't go through the customs at all.

When placing refill orders, no other information needs to be provided, unless there has been a change in your shipping address, contact information, health, in the strengths or quantities of the medications you're taking, or in your preferred method of payment (in which case, this information needs to be provided). To place your refill order, simply call us toll-free at 1-877-278-5387 or email us at refills@CanadianPharmacyMeds.com.

A returning USA resident is allowed $400 in purchases duty free. Gifts may be mailed to the USA duty free, but are limited to $50 per person/per day. If you are not a USA citizen, please check with the website for your own government's Customs regulations and details. Happy shopping! Back to top