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Frequently Asked Questions

How do I redeem a Flight Pass credit?

aircanada.com - Special Offers - Flight Offers
To redeem a flight credit, access your Flight Pass from the aircanada.com home page and select the 'Book Now' option.

I have a one-year credit to re-book a flight. How can I redeem it?

Destina - Frequently Asked Questions
You can contact us 24 hours a day, 7 days a week toll-free at 1 866 871-4747 or from outside North America at +1 514 350-0686.

What is a Flight Pass?

aircanada.com - Special Offers - Flight Offers
The Flight Pass is a new aircanada.com feature. It can only be accessed using your Aeroplan number and PIN, or by your travel agent if the purchase is made by them. Once you’ve purchased your Flight Pass, aircanada.com will open a personal online Flight Pass for you, containing your pre-paid flight credits. Cancel bookings and re-credit your Flight Pass, for any bookings originally made using a flight credit

How do I redeem the voucher/book the flight ?

Aviation - FAQs
Instructions are printed on the gift voucher. Please contact us as we will make the booking for you. We will then send a confirmation sheet with instructions, directions, weather-check contact phone numbers and everything you need to know about the day and your flight.

How do I redeem a Hotel Pass?

Muti-stay Passes, Metropolitan Hotels
Hotel bookings can be made at an exclusive URL given to you after you have purchased passes, or by calling Reservations. Once your reservation is made, simply present your pass at check-in. The pass covers the room cost for one night's stay, as well as all taxes, but does not include any incidental charges.

How do I redeem my VIPGift PASS?

FAQ
You can redeem online or call 1-800-VIP-GIFT (847-4438). Please have your name, address, daytime phone, card authorization number, merchant choice, and merchant location ready. VIPGift office hours are Monday-Friday 9:00 am to 5:00 pm EST. You may leave a phone order after hours. Just be sure to leave your daytime phone number so that you may be reached during the next business day if we have any questions.

How do I purchase a Flight Pass?

aircanada.com - Passenger Help
Click on the Flight Pass tab located on the aircanada.com home page. You must be an Aeroplan member and must be signed into aircanada.com to purchase. If you are not yet an Aeroplan member, have not received or forgotten your PIN, select Join Now / Sign In. The Welcome Aboard Pass is a limited time offer that can only be purchased from 14 December, 2006 to 03 January, 2007.

How do I redeem in store credit?

Frequently Asked Questions
Call us M-F toll free during East Coast Business hours, place your order and we will apply a coupon credit up to the "IN STORE CREDIT" amount, (shipping charges will apply) or if the coupon does not work we will enter the sale and authorize your credit card for the full amount for the new item and manually apply the appropriate IN STORE CREDIT, your credit card will only be charged for the shipping and any difference in price from the cost of the replacement item and the CREDITED amount.

How do I make a reservation with my Unlimited Flight Pass?

aircanada.com - Passenger Help
To make a reservation, access your Flight Pass from the aircanada.com home page and select the 'Book Now' option

What are the benefits of purchasing a Flight Pass to Canada?

aircanada.com - Special Offers - Flight Offers
up to 30% off the regular domestic Latitude fare when you purchase a Flight Pass to Canada. Savings vary by route.

Can my travel agent purchase a Flight Pass for me?

aircanada.com - Special Offers - Flight Offers
Your travel agent can also purchase the Flight Pass for you. However, when your travel agent makes the purchase, only your travel agent can make your bookings using your flight credits, and you will not earn 1 Aeroplan Mile for every $3 spent.

How long are my Flight Pass credits valid for?

aircanada.com - Special Offers - Flight Offers
Flight credits are valid for 353 days from the date you purchased a Flight Pass. All travel must be completed by the expiry date shown in Flight Pass Details section of your Flight Pass.

How many Skywards Miles are needed to redeem a reward flight?

Skywards - Help Desk - Faqs - About Miles
The number of Skywards Miles needed for a round trip reward ticket varies according to origin, destination and the class of travel. Members can use the Mileage calculator on the Skywards Web site to determine the number of potential Miles required per Emirates or SriLankan flight.

What flight reward of other airlines can I redeem with Eastern Miles points in my account?

Welcome to Eastern Miles!
You can redeem for award tickets and class upgrade awards of China Eastern Airlines, and award tickets of Eastern Miles air partners as well. Please refer to the content of ??Partners?? at www.easternmiles.com. As for redeem flight award, please contact service network or dial service hotline 021-95808. The number of available seats of flight reward depends on the specific situation on the seat supply.

How do I redeem my checks?

FAQs
Just present a check to your pharmacist along with your prescription for LAMICTAL as a maintenance treatment for bipolar I disorder.

Can I increase the VIPGift dollar amount when I call in to redeem a VIPGift PASS?

FAQ
Yes, you can increase the balance on your VIPGift PASS. When you redeem your card for an amount greater than your gift card, the difference will be charged to your credit card.
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