Answer: Jaws PDF Creator is a single workstation product and it is not supported on any Terminal Server . However, we do have a software called Jaws PDF Server that is designed to run off a server based enviroment. Please go to the Products section and check out this software to see if it meets your requirements.

Answer: The file you downloaded was an archived installer. You will need Stuffit Expander to extract the file. You probably have this already but, if not, you If you have Jaws PDF was previously on your unit, then delete your existing Jaws PDF Creator Desktop printer before installing.

Answer: "Tagged PDF" is a type of PDF file where the content is "tagged" so that PDF elements such as text, graphics, etc., can be repurposed (for example: the text can be made to reflow when the PDF viewer is resized). Tagged PDF is a feature of PDF v1.4 (PDF Creator currently emits only PDF v1.2 or PDF v1.3 files and some PDF v1.4 features). At present this feature is not supported in Jaws PDF Creator. Answer: Check in the font info for the PDF that you do not have Type 3 fonts. (CTRL+ALT+F).

Answer: Microsoft has altered the default registry permissions between Windows/NT v4 and Windows 2000. The HKEY_LOCAL_MACHINE registry hive now defaults to being read-only if you are logged-in with only User-level rights. As Jaws PDF Creator configurations are system-wide, they are stored in this area of the registry.

Answer: If you have not installed the 'start menu' shortcuts, the help file is located in the Jaws PDF Creator installation directory, and called PDFCreator.hlp.

The only supported environment is Citrix MetaFrame Presentation Server 3.0 running on Windows 2003 Server with Jaws PDF Editor v2.5 and Jaws PDF Editor v3.0. Jaws PDF Editor v3.x supports the follwoing platforms: Windows 2000, Windoes XP and Windows 2003 Server. Jaws PDF Editor v2.5 supports: Windows 98 SE, Windows ME, Windows 2000, Windows XP and Citrix Metafram Presentation Server 3.0 running on Windows 2000 Server/Windows 2003 Server There is nothing wrong with your monitor settings.

Answer: Global Graphics Software Ltd acquired the software from 5D Solutions Ltd. in August 2000, the product was rebranded Jaws PDF Creator from 5D PDF Creator. 5D PDF Creator v1.5 was released in July 1999, replacing Niknak v1.1. If your question is also not answered in the Knowledge Base, you may contact Jaws PDF Creator technical support via a web form from the link below: Note: If you are a registered user, you will be required to log in with your serial number.

Note: If you have a licence key (serial number) for 2.xx, v3.0-3.4, or v3.6 you will need a version 4 serial number to proceed. Keep a note of your existing license key (serial number) in case you wish to revert to it. If you have made any custom changes to prologue.ps or pdfcreator.ppd files, keep a backup of these for reference. For v2.11 or above, you may install version 4.0 over the top of your existing version. This will retain any custom configurations you may have.

Answer: The Word macro itself has been deleted but the reference in Word cannot be uninstalled. This can be manually removed as follows: Under Start > Settings > Printers, right-click the Jaws PDF Creator printer, select 'properties' and then the 'PostScript' tab. In the 'PostScript output format' dropdown, select 'optimize for portability - ADSC' instead of 'optimize for speed'. Answer: This is caused by an incompatibility between our 'customcolor' definition and that of the application.

Answer: This is caused by the Microsoft Windows Help version, which you can update by upgrading your Microsoft Internet Explorer.

Answer: Uninstall files have become corrupted or uninstall has been attempted without using the Control Panel 'Add/ Remove Programs'. Choose one of the four files depending on your operating system and version of Jaws PDF Creator. (Versions prior to v2 were named '5D PDF Creator').

The macro itself has been deleted but the reference in Word could not be uninstalled. This can be manually removed as follows: In Word, Select 'Tools/ Customise' (Or right-click the Jaws PDF Creator icon and select 'Customize').

Answer: This is a known problem with Jaws PDF Creator v3.0 that is resolved in v3.3. Please report this to our support team via a web form from the link below. Note: If you are a registered user, you will be required to log in with your serial number. Registered evaluators can log in with their e-mail address and receive support for a 30-day period. If you have not registered as an evaluator, you can do so from here

Answer: This resolve is for versions of Jaws PDF Creator up to and including v3.6x. This will not turn off the toolbar in higher versions of Jaws PDF Creator. If you rename the PDFMacroUtils.dll file to PDFMacroUtils.dll.old in your system32 folder the toolbar button will not get added. If you decide later you want it back, remove the '.old' from the end of the file and the icon will return to your Microsoft toolbar.

Answer: Apple introduced changes to the Mac memory manager for this release that prevents PDF Creator from producing PDFs. There is no workaround for version 1.52 of PDF Creator but this problem was fixed in version 2.0. You should upgrade to v2.11 or higher for the best results. The solution is to upgrade to the latest version of Jaws PDF Creator if you intend to run Mac OS 9.1. Click here to upgrade.

Answer: CTC Parker Technical Support strongly recommends that you do not attempt to install a Windows operating system on a PowerStation. We recommend that you send it to CTC Parker for reprogramming and that, in the future, you purchase the PowerStation with the desired operating system factory installed. Question: When I installed Windows NT on my PC9 on the first reboot, it rebooted to Invalid Page Fault in the NTOSKERNEL.EXE error "Blue Screen of Death" memory error screen.

Although Jaws PDF Creator v4.1 will run on Windows Vista it is not a supported OS for this version of Jaws PDF Creator. Although version4.1 may install and run on Vista, we will not be able to proved support for any issues that may arise. Jaws PDF Creator v5.0 will be the first version to be support on Windows Vista.

The macros for Jaws PDF Creator v4.1 (or any previous version) are not supported in MS Office 2007, although this will be supported in the upcoming Jaws PDF Creator v5. We have had customers report using older versions (not v5.0) with Office '07 by placing the macros in the following folders: Whilst this may work, Jaws PDF Creator has not been tested in this environment, and we cannot provide support for any issues that might arise from the use of the Office macros.