We ask that you please make sure that your order is correct prior to submitting it to us. Once you place your order our systems begin processing. Should you need to cancel your order for any reason, please email us immediately at orders@keepsakegifts.net. Orders cancelled after 24 hours will be subject to 10% cancellation fee. Cancellations on orders that have already been processed will be handled in the same manner as returns.

Our full cancellation/change policy is located on every reservation form as well as a link to a full legal disclaimer.

We are happy to reschedule or cancel your workshop enrollment up to 15 days before the workshop begins. All cancellations are subject to a $50 processing fee. We regret there are no refunds if you cancel after the 15 day grace period, if you arrive after the workshop has begun, if you fail to wear the required safety clothing, if your bike fails tech inspection or you are unable to complete the course due to mechanical problems.

All Castec products are custom manufactured to your exact specifications. As such, once an order has been cut, it cannot be returned or refunded. If a change is needed, consult with your Account Manager to see if the change is possible. If it is not too late to make the change, we will accommodate it. However, the request for change must be provided to Castec in writing. We cannot accept any verbal instructions.

Yes. Cancellations and changes must be made by 1 p.m. PST of the same day you place your order. If your order was placed after 1 pm PST, you may cancel or make changes before 1 pm PST of the following business day. To insure that your change is received, use the Contact Us form on the website, or call our customer service department at 1-800-805-9508.

We regret, orders cannot be canceled or changed once you have completed the checkout process. We are committed to processing and shipping your order quickly, once the checkout process is completed, we immediately begin processing your order and preparing it for shipment. We apologize any inconvenience that this may cause you.

Tickets issued prior to departure are re-fundable, subject to a cancellation fee and any airline penalties that may apply. Tickets must be sent back to Yatra Travels for processing. Changes either before a trip is taken or on the return flight may also be done, again, with whatever applicable fees and charges may apply. Re-funds are not available after departure. Complete details of fees and charges are available in the booking area of our web site.

For a cancellation the deposit is held for one year and can be used for any future event. A date change is also good for up to one year.

We are able to fully refund your credit card if you cancel your order five (5) or more business days before your in-kitchen assembly session or Pick-Up reservation was scheduled to occur. If you must cancel in fewer than 5 days from your scheduled session or pick-up, we will gladly reschedule you for a later date. Our credit and return policy helps us ensure that the ingredients that make up your meals are as fresh as possible.

We recommend two plus hours a week of physical activity/cardio training (that in itself is rewarding). While we believe that active exploration (just you and the wilds) is the best way to experience Alaska, our trips can be enjoyed if you are only in moderate shape. Due to our small group size, each trip can be adjusted somewhat in their activity level. For example, most trips have the evenings free and other unscheduled times with the potential for fantastic hiking and exploring.

The number of people who can go on any hike is strictly controlled. If you have to cancel, please email your leader as soon as possible so that someone on the waiting list can take your place. Although trips are rarely cancelled because of weather, they can be affected by road closures, forest fires, landslides or downed trees blocking trails. If a trip has to be changed, it will be replaced by a comparable hike.

Programs cancelled or not attended on the originally scheduled date are subject to a $50.00 cancellation fee.

Log-in > Go to "my trips" > Press "edit" under "my trip 1" > Make changes as necessary > and press "Save"

These trips are for people of all ages who are interested in castles, history, adventure and cultural trips. Even some people who are not interested in castles, have found our trips fun and informative.