Some VoIP providers offer their services for free, normally only for calls to other subscribers to the service. Your VoIP provider may permit you to select an area code different from the area in which you live. It also means that people who call you may incur long distance charges depending on their area code and service. Some VoIP providers charge for a long distance call to a number outside your calling area, similar to existing, traditional wireline telephone service.

The difference is dependant upon your broadband phone service provider. Some providers offer free calls to other subscribers within your service. Other providers may charge an additional fee. Some broadband phone providers may charge for long distance calls, others may have a flat rate or a fixed number of minutes. It is all dependant on which plan you obtain from the VoIP provider. Your provider may also allow you to choose an area code different from the one in which you live in.

There is no difference in the quality of your long distance connection. All long distance companies, including AT&T, Sprint and WorldCom use the same fiber optic networks to transport their calls.

IDT does not sell "local only" service. With our unlimited local and 3.9 cent plan, you only pay for the calls that you make. You may not need the service today, but you may need in the future and knowing it's already there is a plus!

Actually, there are four (not including international): local calls, state-to-state long-distance calls, in-state long-distance calls, and calls that go beyond your local calling area but don't go far enough to be considered long distance. When you choose IDT as your long-distance carrier we will handle both your state-to-state and in-state long-distance calls.

Probably not. In most cases, your new company will handle the switch. Sometimes, however, a local company will insist on hearing directly from the customer. If that's what happens to you, email us at infodog@phonedog.com and we'll help you complete the switch.

Probably not. In most cases, we can take care of it for you. Sometimes, however, a local company will insist on hearing directly from the customer. If that's what happens to you, call IDT Customer Service at 1-800-889-9126 and we'll help you complete the switch.

Probably for one of two reasons. The first is you most likely have a security block on your line called a "PIC Freeze." That prevents long-distance companies from grabbing your business without your express authorization. To "unfreeze" your line, call IDT Customer Service at 1-800-889-9126 for the right code to give your local phone company so they can complete your switch to IDT Long Distance.

Just like you would with a traditional phone, except that area codes must always be entered. For local and long-distance calls, dial the area code first, followed by the 7-digit destination number. For international calls, dial 011, country code, area code, followed by the destination number.