The application process for 1516 IDD takes less than two working days to complete. Our customer service department will call you directly to inform you of the service activation date.

Simply use your pre-registered phone number to dial 1516 + country code + area code + telephone number to make the call. For example, if you want to make a call to the number, 916 4451 534 in the United States (country code: 1), you would need to dial 1516 1 916 4451 534. From there, just wait for your call to be connected.

Since 1999, Phoenix Comms has been using a state-of-the-art system to track the usage of our services. This system has yielded zero billing error complaints from our customers and it is an indication that all customers are correctly billed for their IDD calls.

You can connect to more than 200 destinations around the world. Please refer to our online rates table.

IDD is a premium international direct dial service from Phoenix Comms. You must pre-register the telephone number you intend to originate international calls from before you can use the service.

The application process for SmartPIN typically takes no more than 2 working days to complete. Our customer service department will inform you via letter when the service is activated. You will also receive your personal PIN at the same time.

Prepaid 1516 IDD is a premium international direct dial service from Phoenix Comms. It combines the high quality of 1516 IDD with the convenience of a prepaid service to give you control over your IDD usage and spending.

IDD uses premium quality connections to international destinations. Together with redundancies at every level of the system, the service has both good call quality and high reliability. And due to economies of scale, you can enjoy the premium service for a fraction of standard IDD rate.

You can register through our online application or contact our customer service at 6838 1516 (24 hours) to request for an application form to be faxed/mailed to you.

Prepaid 1516 IDD and 1516 IDD give you the same quality, reliable service and affordable rates. The only difference between the two services is: With Prepaid 1516 IDD, you pay in advance before you use the service; with 1516 IDD, you pay after you use the service.

Simply dial 1516 + country code + area code + telephone number with your pre-registered telephone number with Phoenix Comms. For example, if you want to make a call to the number, 916 4451 534 in the United States (country code: 1), you would need to dial 1516 1 916 4451 534. From there, just wait for your call to be connected. Yes, however, mobile air-time charges from your respective mobile service provider are applicable.

You can connect to more than 200 destinations around the world. Please refer to our online rates table.

Enjoy the convenience of paying for your Phoenix 1516 IDD bills online through your bank debit service at:

Yes, you can register your additional home numbers and extension phones via company PABX for 1516 IDD service.

ADSL provides you with an always-on Internet connection with download speeds of up to 512Kbps, 1Mbps, or 2Mbps. You can still use your phone line for voice, fax and dial-up services at the same time as using the ADSL service, so no need for new phone lines for Internet access Flat rate - there are no call charges for Internet usage, as everything is covered by the fixed monthly payment

Yes, you can register up to three telephone numbers per account when you sign up for Prepaid 1516 IDD service. Yes you can. Please send an email to 1516@phoenixcomms.com.sg to make any changes to your registered number.

IDD calls made by the SingTel 104 operator-assisted IDD service will be charged to NUS and the computer centre will not be able to identify the department making the call for charging purposes. Therefore this service cannot be accessed from the NUS IPTel Phones.

MBF CardMembers are able to use the CLIK'n SERVE service immediately after having successfully registered online.