Absolutely! Berber is a weave, not a particular type of fabric. Berber is simply a type of loop construction carpet that has face yarns which can be made of olefin, nylon, wool or a blend. Berber requires a more thorough cleaning than other carpets because more "flushing" action needs to take place to get under, around and through the loops. This also necessitates more dry vacuum passes with the wand in order to allow the carpeting to dry as soon as possible.

It’s possible that the seams weren’t sealed. All cut edges of the two pieces used to make the seam should be sealed to prevent problems like this.

Absolutely, Berber is a weave, not a particular type of fabric. Berber is simply a type of loop construction that may come in olefin, nylon, wool, or a blend. Berber requires a more thorough cleaning than other carpets because the "flushing" action needs to take place to get under, around, and through the loops. Other companies that are not as thorough as we are do have problems with Berber because of leaving soil behind that "wicks" back to the surface.

Set your iron on synthetic setting...lay a towel over the wax spill...iron over the towel until the wax melts into the towel... (careful not to overheat...you can melt the carpet pile)...if the stain or small amount of wax is left...clean with clorox... if your carpet is 100% solution dyed yarns(ask your dealer)... if not use any carpet spot cleaner product. Regular vacuuming. Most importantly, however, once a year call in a professional carpet cleaner..

Absolutely, Berber is a weave, not a particular type of fiber. Berber is simply a type of loop construction that my come in olefin, nylon, wool or a blend. Berber requires a more thorough cleaning than other carpets because the "flushing" action needs to take place to get under, around and through the loops. Other companies that are not as thorough as we are have a lot of problems with Berber because they leave soil behind that can “wick” back to the surface.

A firm pad should be used under berbers. A synthetic pad is best. High density rebound (7 or 8 pounds or more) is second best, with thickness not to exceed 7/16".

The non-residue dry foam method of cleaning is safe for all carpet types and will do a great job of cleaning without the lengthy dying time and sticky residues.

No. We steam clean 98% of all Berber carpet. It is a customer preference and depends on how soiled your carpet is. If your carpet is moderately to heavily soiled, we recommend a steam cleaning.

Most carpet manufacturers recommend that your carpet be cleaned every 12 to 24 months. The Environmental Protection Agency (EPA) suggests even more frequent cleaning, depending on your carpet's use and traffic. Carpet subjected to extreme soiling or heavy use, pets, particularly high traffic areas, or carpet installed in homes occupied by persons with allergy or respiratory problems require greater cleaning frequency. Carpet receiving limited traffic needs less frequent cleaning.

Biocontaminants, volatile organic compounds, combustion products, asbestos, dust mites, chemical contamination, outdoor pollutants, pesticides, allergens, grease and oil deposits, sand, soil, food particles, bacteria, and a host of other really gross stuff will make its way into your carpet. Quite simply, your carpet acts like a sink. It collects and filters all of the above mentioned contaminants.

There are some reports of that happening, particularly in the northern part of the US, but it's not widespread. Some berbers have a Ph factor that reacts with the pad causing a discoloration of the face yarns. Just ask your dealer for a guaranteed non-yellowing pad. It's not expensive and your potential problem is solved.

Place walk-off mats at entrances to absorb dirt brought in from outdoors, spot clean and vacuum your carpet regularly. Click here to view more products to help keep your carpet clean.

Yes, you have to pick up all small items from your carpet, and for best results we recommend you to vacuum your carpet before we come to your house.

Apply fibre protection with our Fiberite product which has been proven to be better than other fabric or fibre protectors on the market Employ a "shoes-off" policy. Make slippers available for indoor use. I find using the spare semi-disposable slippers from hotel rooms we stay in really useful.

YES - Smelly Dough has been tested on several different types of carpeting and cleans up well with soap and water.

No. Years ago, some carpets would shrink when cleaned because manufacturers used jute as a backing. Jute is a natural fiber that can shrink when it gets excessively wet, and old steam-cleaning equipment would sometimes cause that kind of over-wetting. Today, nearly all carpet has a synthetic backing, which helps prevent shrinking. In addition, our powerful extraction equipment helps prevent the carpet backing from getting excessively wet.

Yes, we have our system set up where the backing of the carpet or rug is not ever saturated, therefore no problem with wood floors underneath. Oriental rugs and all woven rugs should be cleaned in-plant by hand for the best results. (see services for more info on rugs)

Accidents will happen, and because your new Packers carpet is made of nylon most stains can be handled with easy measures. Prompt and careful removal of spots and stains is essential to good carpet care. Immediate action should be taken when spills occur or when they are discovered to reduce the probability of a permanent stain. Always work from the outside of the spill toward the center. Use the blunt edge of a spoon to gently scoop up material.