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Frequently Asked Questions

How do I send a SMS to an overseas mobile network's subscriber while I am roaming overseas?

SingTel.com - Consumer - Products & Services - Mobile - Prep...
Note that you will only be able to send SMS in countries/destinations where Mobile Originating (Outgoing) Short Messaging is supported by the overseas operator's network.

How do I send a SMS to an overseas mobile network's customer while I am roaming overseas?

SingTel.com - Consumer - Products & Services - Mobile - Trav...
Please note that you will only be able to send SMS in countries/destinations where Mobile Originating (Outgoing) Short Messaging is supported by the overseas operator's network.

Will I be able to send SMS to Singapore or overseas subscriber while roaming?

SingTel.com - Consumer - Products & Services - Mobile - Roam...
Yes, but only for countries/destinations where Mobile Originating (Outgoing) Short Messaging is supported by the overseas operator's network. For sending of Global SMS, a charge of 15 cents (for postpaid customers) plus any roaming charges levied by the overseas operators will apply.

Who can I send a SMS to while I am roaming overseas?

SingTel.com - Consumer - Products & Services - Mobile - Prep...
Overseas friend's mobile phone (provided that the recipient's network support Global SMS. Please click here to check the list of supported networks for Global SMS.)

How do I send a SMS to a Singapore number while I am roaming overseas?

SingTel.com - Consumer - Products & Services - Mobile - Prep...
Note that you will only be able to send SMS in countries/destinations where Mobile Originating (Outgoing) Short Messaging is supported by the overseas operator's network.

Will I be able to send SMS to SingTel Mobile/M1/StarHub mobile subscribers while I am roaming?

SingTel.com - Consumer - Products & Services - Mobile - Prep...
Yes. Your message will be delivered by SingTel Mobile to the SingTel Mobile/M1/StarHub SMS Centre. For hi!Card SMS sent to M1/StarHub mobile customer, M1/StarHub will further process the SMS for delivery to their subscribers respectively. Each picture message can consist of 3 or more short messages. Please ensure that you have sufficient balance in your hi!Card before you send a picture message to another mobile phone user. Charges are based on the total number of SMS sent successfully.

Can I send an e-card to a mobile number that is roaming overseas? How will I be charged?

SingTel.com - Consumer - Products & Services - Internet - Si...
Yes. You can send to a mobile number that is roaming overseas. You will be charged for the local MMS and depending on the foreign operator, you may be charged for the GPRS roaming charges.

Can I send SMS messages to mobile phones overseas?

Net2Mobile :: Send Mobile Text Messaging from your computer
Yes, Net2Mobile supports most major networks mobile networks throughout the world. A full list of supported countries appears in the drop down box on the "Send SMS" page. Please note: We do not guarantee the delivery of SMS messages, especially to overseas networks. We may not support all mobile networks in a supported country.

Who can I send a Roaming Virtual Top-up SMS to?

SingTel.com - Consumer - Products & Services - Mobile - Prep...
You can send a Roaming Virtual Top-up SMS to any SingTel Mobile, SingTel Fixed Line SMS, M1 or StarHub Mobile customer.

What are the charges for sending a SMS while I am roaming overseas?

SingTel.com - Consumer - Products & Services - Mobile - Trav...
Charges for sending SMS are subjected to prevailing SMS rates imposed by overseas operators. Please click here for the latest roaming SMS charges. However, if you send a Global SMS (sending SMS to your overseas friend who subscribes to an overseas operator), you will be charged 15 cents per SMS, plus the prevailing SMS rate imposed by the overseas operator. Please note that Global SMS will not be part of the free monthly SMS that SingTel Mobile customers get.

Can I send SMS messages to a mobile phone that is on another network in Malaysia ? How do I do it?

DiGi - Prepaid - DiGi Prepaid - FAQ
Yes, you can send inter-network SMS messages to mobile phones on Maxis or Celcom or networks. Sending an inter-network SMS is no different from sending a normal SMS. Just make sure that you key in the appropriate prefix e.g. 012, 017, etc, when keying in the mobile phone number of the recipient.

Can I send SMS messages to a mobile phone on a foreign network?

DiGi - Prepaid - DiGi Prepaid - FAQ
Yes. Just key in the international access code followed by the mobile network prefix and the mobile phone number. Please note that this is only available with compatible networks.

What if I lose my mobile phone while I am roaming overseas?

Help & services - FAQ
We have a "24-hour International Roaming Toll Free Hotline" service available in most major roaming destinations. Simply call the designated hotline number to reach a SmarTone-Vodafone customer service officer to process your lost phone. This hotline service also supports other customer enquiries when you are roaming overseas.

If the sender is roaming in overseas, are there any more charges for sending SMS messages?

Hutchison Telecom
In this situation depending on the roaming network, senders may need to pay the additional short message roaming fee. Please refer to roaming charges leaflet for details. Furthermore, you can attach a logo, ringing tone or picture message from Hutchison Club or Hutchisonworld to your short message and send it to your friends.

What are the charges like for receiving a SMS while I am roaming overseas?

SingTel.com - Consumer - Products & Services - Mobile - Trav...
This depends on whether the overseas operator charges for receiving SMS. However, most of the overseas operators do not charge for receiving SMS.

What are the charges for sending a Safe Arrival SMS while I am roaming overseas?

SingTel.com - Consumer - Products & Services - Mobile - Roam...
SingTel Mobile subscription customers (including Pay-As-U-Roam customers) are charged $0.15 per Safe Arrival SMS sent and hi!Card/Prepaid Mobile Card customers are charged $0.50 per Safe Arrival SMS sent.

How do I send Global SMS to my overseas friend?

SingTel.com - Consumer - Products & Services - Mobile - Prep...
cannot replace [+] key to send global SMS. Please refer to your phone manual on how to key in [+] key.
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