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Frequently Asked Questions

What is an MSP service pack file? Should I upgrade my Dell OpenManage 4.3 version with the MSP file?

Frequently Asked Questions: Dell OpenManage Version 5.1 Inst...
A Microsoft Service Pack (MSP) file stores only the differences between an old version and a new version. It is much smaller in size than the upgrade file. You can either use the MSP file or the new MSI file to upgrade your Dell OpenManage 4.3. Using the MSP file is a good idea as it is more efficient. NOTE: You can upgrade from Dell OpenManage software version 4.3 to 5.1 through a full MSI Installation only. You cannot upgrade using a MSP service pack file.

What ports do Dell OpenManage applications use?

Frequently Asked Questions: Dell OpenManage Version 5.1 Inst...
The default port used by Server Administrator is 1311. The default ports used by Dell OpenManage IT Assistant are 2606 (for the connection service) and 2607 (for the network monitoring service). These ports are configurable. See Table 2-1 in this guide for additional details.

What are the names of all the Dell OpenManage features under Windows?

Frequently Asked Questions: Dell OpenManage Version 5.1 Inst...
The following table lists the names of all Dell OpenManage features and their corresponding names in Windows. You can install a Red Hat Enterprise Linux or SUSE Linux Enterprise Server operating system on many systems using identical settings, which is called a kickstart, and allow consistent configurations across all systems. To use this feature, the PowerEdge systems must be configured identically with the same hardware and operating system installed.

Can I install IT Assistant on top of Dell OpenManage Client Administrator ?

Frequently Asked Questions: Dell OpenManage IT Assistant Use...
Dell recommends that you uninstall Dell OpenManage Client Administrator or performance may be affected.

How can I do service work for Dell?

Dell Certified Systems Expert - Frequently Asked Questions
All warranty repair arrangements are made through Dell Technical Support and supported by Dell Service Providers. We use six Global Service Partners to service our Customers. We do not offer a warranty repair program for individuals, Service Providers or for Depot centers. We do not offer a product service-contracting program nor are we seeking field-based service technicians to support Dell systems.

How can I correct my email address on your subscription service?

FAQ
Just subscibe again. Undeliverable addresses are automatically deleted from our service. If you receive a second catalog, please share it with a gardening friend with our compliments.

What is your subscription service all about?

A : The subscription order is a service where we ship every new issue monthly upon release. The price indicated in the subscription page is for a single issue, per month price. This payment will need to be paid monthly. We don't offer either yearly subscription or better price in longer period because our monthly subscription price bears almost no profit. Once you applied to this service, we will continue your subscription until you request us to cancel it.

What does Dell Support Service exclude?

CUSTOMER CARE FAQ'S
Accidental damage including spills, drops, power surges (unless you have purchased Complete Care??? Coverage Service) Intentional damage, normal wear and tear, unreasonable or excessive use, acts of God including fire and flood, environmental conditions, act of violence or similar occurrence Damage caused by use of components of software not supplied by Dell, relocation or transportation, servicing not authorized by Dell, usage not in accordance with product instructions, improper voltage select.

Is Dell support service available internationally?

CUSTOMER CARE FAQ'S
For Dell notebook computers with International Service coverage, service is available while traveling outside of the country in which the notebook was purchased. This service is only available in countries where there is a "Direct" Dell Business International Tag Transfer For other Dell products, service is valid only in the country in which the Dell product was purchased. Dell will transfer the service to another country if you relocate as long as you informed Dell of the relocation.

What if I need a service call after working with the Dell Technician?

CUSTOMER CARE FAQ'S
Once the need for a service call has been confirmed by the Dell Technician, it will be booked as early as possible, often as soon as the next working day. Dell Support Services have two delivery methods; Customer Replaceable Parts and Replaceable Parts. Dell may opt to send a product part, which can easily be replaced by the customer, directly to the customer. Note that a premium 4-hour response service is available for selected Enterprise products.

How does Dell Support Service help me?

FAQ's
Installation and configuration advice on your Dell product for the critical first 30 days after delivery; Hardware problem diagnosis and resolution service either via email, chat live interactive support and by telephone call with a Dell Technician; A repair and replacement parts service, if required after completion of Dell's problem diagnosis procedures.

Why can't I upgrade such-and-such component & why doesn't Dell offer upgrade service?

Dave's Portable Computer Information Site ~ FAQ's
Here's my take on the upgrade issue for Portable computers, using a Processor upgrade from 366MHz to 400Mhz for an example. (you can substitute any of the non-upgradeable components and the appropriate dollar figure for your particular upgrade question. I'm sure you'll get the general idea of what I'm getting at) : Given enough time and money anything is possible. BUT, would it really be worth it? Probably not.

What if Dell determines that an Engineer service is needed to replace a part?

FAQ's
If the Dell Technician determines that you need Engineer service call to resolve the problem , the repair procedure depend on the service purchased with your product: Collect and Return Service: Dell arrange to collect the product the next business day and a Dell-certified engineer will repair and return the product within a further five business days* Home Service: Dell-certified engineer visits the customer's location within 5 business days, at a pre-arranged time* Next Business Day On-Site Se.
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