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Frequently Asked Questions

I keep getting a RealPlayer message that says: "Unable to connect to Server". What is wrong?

FAQ at English Online Net
Check your RealPlayer Proxy settings. Open RealPlayer and click on View, Preferences, and then on the Proxy tab. If you are at work or on a local area network (LAN), chances are that you are connecting to the Internet through a proxy server. If you are, simply ask your system administrator for your unique proxy settings. If you are connecting via phone line or something similar--not through a proxy--be sure that "No HTTP Proxy" is selected under HTTP Options.

Why am I getting an error message such as "CAN NOT CONNECT TO THE SERVER"?

AlterHosting.com
If you try to send mail via our SMTP Server (mail.yourdomain.com port 25) just remember it needs SMTP authorization as well as POP3 authorization, and you have to use your mail-box login and password. Please read Help for you local mail program (Microsoft Outlook, or anything else you use). You can contact our Support Team for help shall you face any difficulties or need detailed instructions.

What do I do if I get an 'unable to connect to the mail server' error message?

Bristol University - Information Services - How do I configu...
If you see an error message saying that your client is 'unable to connect to the mail server' (or something similar), there could be several reasons for this: You have not configured your email client (such as Mulberry) correctly: you should follow the instructions on this page to ensure you continue to be able to access your email.

I received a message saying, "Unable to connect to a download server." What does this mean?

Inrix Traffic for Windows Mobile - FAQ
Please check to make sure you have device internet connectivity by going to Pocket Internet Explorer and browsing to a web page. If you cannot browse to a web page please see your on device help for setting up an internet connection. An internet connection is required to access the Inrix Traffic Data. If you do have an internet connection the error could mean that the Inrix Traffic Data Server is unreachable due to upgrades or maintenance. Please try refreshing the data again after 10 minutes.

Why am I getting an "Access denied for user ... Unable to connect to DB server ..." error?

WowBB FAQ
WowBB requires one MySQL database to run. If there is no MySQL database available for WowBB, you must create one, and associate it with a MySQL username and password before the installation. This can usually be done from a web-based control panel provided by your web host. In many cases, you can ask your web host to create a MySQL database for you, too.

Why can't my RealPlayer connect to your server?

Frequently Asked Questions
Do you have a proxy server between you and Internet? Check the proxy settings in your RealPlayer and make sure that your proxy server support RealVideo.

Why am I getting a message asking if I want to connect to my remote mail box?

Groupwise Email for Windows Help FAQ - HelpDesk Frequently A...
If you are being asked to connect to a remote mail box, click NO and then try to find out why GroupWise cannot find your mail box. The first thing to check is to make sure that you have a network connection. Try to access the web using either Netscape or Internet Explorer. If you CANNOT access the web, try the following: Check to make sure that the ethernet cable that runs from the wall to the back of the computer is plugged in tightly at both ends.

Why am I unable to connect to the FTP server?

Technical and Control Panel FAQs
This may due to a line / Internet connection disruption. We request you to please reconnect to the Internet and try again at your convenience. Please also check the username and password you are using. They should valid and are case sensitive.

Why do I keep getting an error message when trying to connect to the Internet?

Frequently Asked Questions
Wide-ranging OnLine Data for Epidemiologic Research (WONDER) -- is an easy-to-use internet system that makes the information resources of the Centers for Disease Control and Prevention (CDC) available to public health professionals and the public at large. It provides access to a wide array of public health information.

I cannot connect to my server - what's wrong?

Web CEO: Frequently Asked Questions
I have found that the FTP server connects successfully to the server, but after some time the connection is suddenly broken.

I keep getting an error message – what could be wrong?

Deposition FAQ
explanation of frequent file format problems is available at http://deposit.pdb.org/validate/Validation_FAQ.html.

I get the message "Unable To Connect To Patch Sever". What should I do?

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In your browser (IE or Firefox) go to connection settings and select LAN Settings, uncheck "Use proxie server for Lan" (IE) This usually means that you need to clear your "cache" (temporary Internet files) and lacks the latest version of Java plug-in. You can download the Java plug-in by clicking on "Get It Now" on the Java homepage. Our FAQ section on "Playing Through the Web-Browser" has tips on how to clear your cache.

Why do I get "Unable to connect to (User Name)" error message?

WuWu - Frequently Asked Questions
A connection attempt failed because the connected party did not properly respond after a period of time, or the established connection failed because the connected host has failed to respond. The most likely cause of this error message is that both you and the user you are attempting to communicate with are behind firewalls or a NAT with no port forwarding activated. You will need to refer to your firewall / NAT documentation for information on setting up port forwarding.

My computer says it's not getting a dial tone. What's wrong?

osuweb.net: ISP services for The Ohio State University commu...
If you have voice mail waiting in your voice mail box, the tones on your phone line that notify you of a waiting message will prevent your computer from detecting a dial tone. To remedy this, turn off the voice mail notification in your voice mail settings. If you do not have voice mail in your voice mail box, make sure that the phone jack is working and that the phone cord is not damaged.

I can't connect to any news server. What is wrong?

Picture Patrol :: Questions & answers
In most situations Picture Patrol communicates with the news server using TCP/IP port 119. When you're behind a firewall that has this port closed, you have no means of reaching the server. Open the port, or ask your system administrator to do so. A lot of commercial news providers also offer their services through port 80, which is almost certainly open to you.

When my browser opens, it says "Unable to locate server". What does this mean?

Red River Communications - Support FAQ
The most likely answer is that you are not connected to the Internet. Try restarting your computer first. If that doesn't help, try going through the Internet setup again using our setup disc if possible.
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