Problems installing Helix are, unfortunately, quite common. There are a variety of reasons why. Here is a guide to troubleshooting your installation problems. If you received a printed invoice, or a pdf of an invoice, be sure to note that the Serial Number appears in the line items section of the invoice, to the right of the Product Number and above the line with the Enablement Key.

When you type a serial number into Phantom 2.5 and click the OK button, Phantom will should accept the number and display a message indicating so. If it does not accept the serial number, the computer will beep. The entry box will remain allowing you to re-enter the number and try again up to five times. If your serial number is rejected, you may have mis-typed it or it may not be valid. If you will be typing the serial number, remember that the serial numbers are case sensitive.

Your Serial Number is shown in the Order Confirmation that was automatically emailed to you when your credit card transaction was approved. In addition, your Serial Number is branded on the opening display (the loading screen) of your product. To locate your Serial Number, boot your PC with your #1-TuffTEST product. As soon as the Loading Screen appears press the [PAUSE] key. This will freeze the display so you have enough time to copy it down.

You do not require a serial number, nor an Activation key to run a demo compiler. After installing the compiler, your Windows START menu will contain a program called "Compiler Activation". Don't be misled! This is not the compiler, nor do you need to use this application in order to access the demo compiler. The compiler activation program is only useful once you have purchased and registered your compiler. Until then, you can disregard this program.

Yes, because the SignaLink doesn't require a connection to the computer's serial port! Unlike other interfaces, the SignaLink never requires a serial port connection. This is particularly handy if your computer doesn't happen to have one! In addition to simplifying your installation, this feature also reduces the likelihood of the computer's RF noise getting into your radio. It also eliminates serial port related transmit problems that plague other interfaces.

In version 1, your serial number is printed on a white label on the front of the sleeve of the CD-ROM. It may also be printed on a label on the outside of the white shipping box. The format of the serial number is XXXX-YYYY-YYY-YYY where XXXX are letters. In release 1.0.1, it does not matter whether you type a zero or the letter 'o' for '0' nor whether you type a one or the letter 'i' for "1". In release 1.0, be sure to type one, not 'i', and zero, not 'o'.

Yes, a Registration Key is the same as a Serial Number. Different Payment Processors use different terms. Because we use more than one Payment Processor, we have more than one term for the same thing. To the Trash! requires a Registration Key/Serial Number before it will work. In the free DEMO mode, it will delete all trash the next day and will display the Demo Version Dialog Box. If that didn't solve the problem, verify that you have entered the Registration information correctly.

This version is a separate product and must be purchased separately. All registered users are being given a 50% off the retail price. All previous users who wish to upgrade to version 5.1 may do so for $20 at http://winbooster.dmisoftware.com/upgrade.htm

You may be typing the number incorrectly. Please be sure that you type the number zero and not the letter "o" in all instances. Be sure you are using the correct serial number. (Live 1.x, 2.x, 3.x, 4.x,5.x and 6.x all have unique serial numbers).

Please click on the following links below to view illustrations of where your serial number can be found.

The star after the serial number is a replacement note that was issued to take the place of a defective note that was discovered. Using the * ('asterisk'=SHIFT-8) key will get it into the system. Since it's too cost-prohibitive to re-issue the same serial number, it's easier to print up a bunch of star notes and then use them to fill the stack once the defects are pulled out. Most star notes don't command a premium unless they are uncirculated, and/or have a real interesting serial number.

First, make sure that you are entering the serial number for the version of the software you are serializing. 99% of the problems users encounter is the result of trying to enter a serial number for an old version (for instance entering an ArtMatic 1.2 serial number into ArtMatic Pro). If you are entering the correct serial number, make sure that you have write permission for the folder in which the application resides.

Why is that when I try to access a secure web page on your server my browser shows an error message sayingsomething about an "unknown authority", and won't load the page. Could you give me a brief explanation what I have to do to implement secure web server (I have Virtual Hosting account)? Inside you public_html directory, there is a directory called 'secure_pages'. This is basically a seperate public_html directory inside your public_html directory where you can put secure files.

Visit our Installation Guide page for installation and troubleshooting references. If a solution to your problem is not found in those references, please contact your local Customer Support Center