Carpet cushion is the life of the carpet. Except for direct glue down carpet, we recommend always using carpet cushion. Be sure and check with the carpet manufacturer to find out what their cushion requirements are.

The three EcoDepots all have a recycling drop-off point. The staff will advise if the carpet is in good enough condition to be reused (if so it can be left there for no charge) - if not you can continue through to the general refuse area where a fee will be charged to dump it. If you have carpet that is old and may not be accepted at the EcoDepot for recycling then phone the TerraNova Waste Exchange and ask if they have of people that may want old carpet as a weed mat in landscaping.

No. Please allow it to naturally air dry so the beneficial bacteria and enzymes have time to work all the way to the backing of the carpet.

Locate and repair the source of the moisture. It is best to call a professional water restoration cleaner in order to ensure all mold is eliminated.

Carpet should be professionally extracted & dryers setup and running within 12 to 24 hours. It’s best to use a professional that is trained in water restoration in order to ensure carpet, pad & sub-floor is completely dried within 12 to 24 hours to prevent mold. If the carpet is contaminated with sewage, it is recommended to properly dispose of carpet and pad.

Cut pile carpet should have a cushion that is no thicker than 7/16 of an inch and a firm cushion. Berber carpet and most commercial carpet should have a cushion no thicker than 3/8 of an inch and be a very firm cushion.

There is no known allergy-free floorcovering. The Carpet & Rug Institute has the IAQ program testing for chemical emissions. Look on the back of the samples for the CRI label ensuring that the carpet meets our standards for chemical emissions. For Dust and Pollen, carpet should be vacuumed at least twice a week and professionally cleaned approximately every 12 to 18 months according to manufacturer’s recommendations.

Several things can cause buckling, improper installation, the wrong cushion, moving furniture or high humidity. When having your carpet re-stretched, be sure all the furniture is removed from the room and the carpet is power stretched very tightly in all four directions. There are technical bulletins available on both wrinkling and restretching of carpet.

Flea Stoppers is a specially formulated, mini-granular, Orthoboric acid. This product is designed to fall freely to the nap of carpets where the fleas live and breed. There are many boric acid products on the market today, but don't be fooled; many are dusty and vacuum up within the first week after application. Flea Stoppers carpet Powder will not lose its effectiveness, even if vacuuming or shampooing occurs. Shampooing does not void the guarantee.

Our professional staff can repair seams, cigarette burns, and tears in your home carpeting. We also repair and re-fringe all types of area rugs.

We don’t recommend trying to save sewage contaminated carpet. Highly absorbent materials such as carpet and pad cannot be washed in hot (130 degrees F) for at least 10 minutes. This contaminated material should be properly disposed of by a trained restoration professional.

Yes. The product can be mixed 4-5 ounces per gallon of carpet/shampoo mix to help in controlling odors on the surface of the carpet. Pre-treat problem areas with the product before cleaning.

Some, but not all, manufacturers participate in an emissions testing program administered by the CRI and the Carpet Cushion Counsel. Look for the green and white label on the sample cushion. This means that the cushion has the lowest possible chemical emissions. Upon initial installation of carpet & cushion, have good ventilation and air exchange for approximately 48 to 72 hours. This will take care of most odors associated with the installation.

CRI is not aware of any published scientific research demonstrating a link between carpet and asthma or allergies. Look for green label carpets and cushions, plan for good ventilation during the installation process and plan for routine vacuuming with a green label vacuum. We are not aware that any particular product is better than any other.

People that are allergic to latex are allergic to the protein enzymes in natural latex. Latex that is used on today’s carpet is a synthetic latex that doesn’t have these protein enzymes. Request that the adhesive being used be tested and comply with the CRI IAQ testing program, meaning that the adhesive has the lowest possible emissions. Ventilation and good air exchange for approximately 48 to 72 hours should alleviate most odors.

We recommend removing exotic birds from the newly carpeted areas until the smell is gone. Ventilating the carpet for approximately 48 to 72 hours.

Some of the manufactures choose to use a generic label rather than CRI’s green and white label. Both labels mean the same, that the carpet is environmentally friendly as far as chemical emissions are concerned.