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Frequently Asked Questions

How do I set up Music on Hold (MOH)?

FreeSwitch FAQ - FreeSWITCH Wiki
See the hold-music option in the Sofia Configuration Files for per-trunk settings, or the per-channel variable hold_music in the dialplan XML

How do I purchase a Ringback Tone?

Answers to FAQs
Ringback Tones may be purchased through the Internet, and through text messages to the Ringback Tone shortcode (728), use "RBT", "LIST", or the 3-digit song code in the message.* See similar questions...

How do I set a Ringback Tone for a friend?

Answers to FAQs
Go to the My Settings tab on the Ringback Tones website, and assign any of your purchased Ringback Tones to your callers - up to 25 Caller ID assignments. See similar questions...

How do I pay for a Ringback Tone?

Answers to FAQs
The Ringback Tone will appear on your Verizon Wireless bill once you have signed up for the service and purchased a specific Ringback Tone. See similar questions...

How often can I change my Ringback Tone?

Answers to FAQs
You can change your Ringback Tones as often as you like. New Ringback Tones can be purchased at any time through the web, over the phone by dialing #728 or via TXT message shortcodes (728). See similar questions...

What is the difference between a Ringtone and a Ringback Tone?

Answers to FAQs
Ringtones are downloaded to a user's phone. With Ringtones, the customer hears a chosen song instead of a standard ring through the handset when receiving calls. With Ringback Tones, the customer chooses a song for the caller to hear instead of a standard ring, before the customer answers the phone. See similar questions...

How can I extend my Ringback Tone that is about to expire?

Answers to FAQs
Go to My Ringback Tones tab on the website. Click on the red artist, title or expire date to extend the expiration date. It can only be extended within 14 days of expiration. See similar questions...

What are the Cisco CallManager User Options?

VoIP Frequently Asked Questions
Cisco and CIT worked together to offer special services to VOIP users. Through the Cisco CallManager User Options web site., customers have the option to easily set up various services for their VoIP phones. These services include helpful applications such as Speed Dial and Call Forwarding. See similar questions...

What is Modem-on-Hold (MOH)?

FAQ Knowledge Base - Subcategories
The majority of households share one phone line for both voice calls and internet usage; as a result, while one is surfing the web any incoming voice calls will not get ...... See similar questions...

Is there a limit to how many people can hear my Ringback Tone?

Answers to FAQs
Ringback Tones can be set to all callers so that all callers will hear a specific Ringback Tone. However, assignments are limited to 75 Caller ID assignments, 25 to individuals, and 5 groups of 10 IDS. See similar questions...

Why can't I preview a Ringback Tone from my phone?

Answers to FAQs
You can preview Ringback Tones from your phone by dialing #728 which will allow you to preview, purchase and change settings for Ringback Tones. See similar questions...

Can I use the normal ringing tone during work hours, but use a fun Ringback Tone after-hours?

Answers to FAQs
Yes, the Time Of Day functionality can be used to specify a unique Ringback Tone to be played during a specific time period. The default Ringback Tone will be played during all other times. You can also choose a fun Ringback Tone as your default Ringback Tone. See similar questions...

Can I specify that unique callers receive the default Ringback Tone?

Answers to FAQs
Yes, go to My Settings and specify "Verizon Wireless default Ringback Tone" as the unique sound for specific individuals. The My Settings options are listed in the order of priority. Caller ID is the highest priority and the Default Ringback Tone is the lowest priority. If the calling party does not appear in the Caller ID, the Group ID will be used. If the calling party does not appear in the Caller ID or Group ID, the Time of Day will be used, and so on. See similar questions...

Where do I go to access the Cisco CallManager User Options web site.?

VoIP Frequently Asked Questions
The Cisco CallManager User Options web site is available on the CIT VoIP web site. Simply click on the " Cisco CallManager" link. See similar questions...

What does SIP Verified mean when an endpoint is verified to Cisco Unified CallManager 5.0?

tekVizion Labs - 3rd Party Programs
A product must pass all the tests related to the specified list of features which are based on RFC standards 3261 and related RFCs for trunk and line-side SIP interfaces. To pass means the product must achieve 100% pass rate with expected results on all selected features and for all tests within that feature category. Prior to testing, the vendor will select which features it wishes to verify on that particular product being tested. See similar questions...

What is music on hold ?

Music on-Hold Home; Music On-Hold, voice greetings, backgrou...
Music on hold is the music and/or informational messages your callers hear when you place them on hold. Music On-Hold.com is the first website to offer downloadable and affordably priced music on hold products. See similar questions...

How can I take advantage of your Internet Call Waiting Modem-On-Hold (MOH) service?

Internet access, affordable, quality, nationwide -- that's P...
We have just launched a brand new MOH application call Phreego Express Call Alert.  Members can access this software by going to our  CallAlert  page and clicking on the download link at the bottom of the page. Please check our  Call Alert! support page if you have any questions about this service.  Phreego Express Call Alert! is included in your Phreego membership at no additional charge! See similar questions...

Do I have to pay royalty fees when using the tracks for music on hold?

Frequently asked questions - Royalty Free Music Catalogue, M...
None of the tracks in the Chris Worth Productions music library are registered with any collecting agency so they do not have the right to claim fees on our behalf. We own all copyrights and licensing rights to the music we offer on this site and we alone can determine how you can use it. Our licence permits the tracks to be used for music on hold and in telephone on hold systems. See similar questions...

What email address is Cisco using?

Ascolta Training Company - Re-certification FAQ
Cisco uses the address in your personal information file on the Cisco Career Certifications Tracking System. See similar questions...

What are you using for your clean tone live?

Reb Beach - Interview 2005
I have said before, I use a Guild Hartke bass head. It is made to be loud and clean. It has an effects loop, a graphic eq and compression. It's like it was made for a huge clean tone. People always remark on my clean tone and it just sounds like it was made for guitar. There is no weirdness, which is what I expected when I came up with the idea and tried it. See similar questions...

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