Some items can be returned without a restocking fee. Other items require a restocking fee ranging from 10%-25%. For specific information regarding restocking fees on particular items, please call us toll free at 1-877-22-INMOD. Items must be unassembled and unused, in their original condition and packaging, complete with all materials. Please contact us to request a Return Authorization form.

When you receive your merchandise inspect it carefully BEFORE you install anything or open sealed bulb packages. If you are not satisfied with your purchase, immediately return it to the exact return address on the shipping carton in original brand new condition, unused, uninstalled and in original packaging. Merchandise that has been installed, used, modified or damaged after delivery cannot be returned for any reason.

No returns unless product is defective or we sent you something you did not specifically order. In the event you want to return an item in exchange for another item (i.e.: ordered the wrong item), you must call us 1-888-239-6680 or 504-228-3861or contact us via the Contact Us page for approval describing what you want. Item(s) must be in new, unopened condition, and we reserve the right not to exchange certain items that we have dropped shipped due to the manufacturer's and/or provider's policy.