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Frequently Asked Questions

What is the benefit of the Verizon Online DSL One Year Plan?

Verizon Online
The key benefit is that you get a discount on your DSL service. By choosing the One Year Plan for your DSL versus the month-to-month plan you can save over $200 dollars a year. Not only do you get cost savings, but Verizon gives you more by bringing you the best Internet content, sites and tools. We've worked with the top Internet brands to offer free premium Internet services for Verizon Online members – like powerful PC security and more. Learn more.

What if I'm not sure if I am already on the Verizon Online DSL One Year Plan?

Verizon Online
Your DSL bill will state the amount you are currently paying per month. If you need help reading your bill, select "Understand Your Bill". If your question is not answered there, call Verizon at 800-567-6789 during regular business hours and ask for "Billing".

How will I know when to renew my Verizon Online DSL One Year Plan?

Verizon Online
You will receive a USPS letter, phone call and an email to your @verizon.net address to remind you to renew your Verizon Online One Year Plan. You can renew with a few clicks online at http://www.verizon.net/renew/ at least 30-59 days prior to your expiration date. If you have an alternate email address and want us to send your reminder e-mail to that address too, please update your Verizon Online My Account by clicking here.

When does my discounted rate take effect after I renew my Verizon Online DSL One Year Plan?

Verizon Online
If you renew your existing plan prior the expiration of our current plan, your new plan will begin at the end of your existing one-year plan. If you are past your expiration date, your new plan will begin the day you renew or sign up again.

I have SBC Yahoo DSL/Verizon. How can I get on Internet?

FAQ for Broadband router
First of all, please connect your computer to the DSL modem directly. Make sure your computer has Internet. If the computer does not have Internet, please run the CD disk that came with the SBC DSL package and you can setup the username and password for the PPPoE DSL. Take a look at the LEDs on the DSL modem. Check the Internet LED is on or off. If the Internet LED is On, you will need to configure the Edimax router to get WAN IP address dynamically.

Where can I get more help with my Verizon DSL or Dialup service?

Verizon Online
A wealth of information and help can be found at the customer support site at or the business support site at http://business.verizon.net/help/.

Can I use any DSL modem with my Verizon DSL service?

myPISD.net
No, at this time you need to use a modem that is compatible with Verizon DSL. If you want to use a modem from another source, please check with us first to determine compatibility.

I'm using Verizon DSL from home and can not send e-mail. How can I fix this?

HMC Computing FAQ
The likely problem is that the document you were sent was created using an application that you don't have on your hard drive or was created using a different version of the software that you use. This often happens with word processing documents. Even at HMC several different versions of both Word Perfect and Microsoft Word are commonly used. A short-term solution to this problem is to quit Eudora and allocate more memory to Eudora.

How does the Verizon Online Speedtest work?

Verizon Online
As the speedtest page loads into your browser, it marks the time then immediately starts to download some embedded compressed text. Once the text has finished downloading, the time is marked again. Now that data size and download time are known, calculating the download speed is matter of simple math.

What about abandoning a contract?

North Texas Small Business Development Center - Frequently A...
If a contractor abandons a contract or fails to perform satisfactorily, the contracting officer may terminate the contract for default and charge the contractor the excess re-procurement costs ( i.e., the difference between the original contract price and the ultimate cost to the government). For more information on this topic, see your local SBDC.

How can I upgrade my DSL to ultra-fast Verizon FiOS sm?

Verizon Online
Find out if Verizon FiOS -- our new, extremely fast fiber-optic Internet service — is available in your neighborhood by visiting verizon.net/fios and entering your phone number or address. To upgrade your service to FiOS, send a request to billingservices@verizon.net. Be sure to include your name, DSL telephone number, Verizon Online User Name and a daytime contact telephone number in your message.

Are Verizon or SBC DSL and Comcast charges in addition to my current monthly phone bill charges?

myPISD.net
Yes. Verizon or SBC DSL and Comcast monthly recurring charges are in addition to your monthly telephone service charges.

What happens at the end of my Verizon Online One Year Plan?

Verizon Online
You will need to renew your Verizon Online One Year Plan at the end of your 12-month term to continue enjoying your current discounted rate. Since Verizon bills a month in advance, you will want to renew your plan at least 30-59 days prior to your expiration date. You can renew online at http://www.verizon.net/renew/ at least 30-59 days prior to your expiration date.

Don't have Verizon Online Internet Access?

Verizon Online - Frequently Asked Questions
Need answers to your questions? The FAQs listed below will help you learn more about Verizon Broadband with MSN®.

It can be sometimes difficult to get online with my dial-up service. Does this happen with DSL?

INTERNET JUNCTION - DSL Modem Access: FAQ (Frequently Asked ...
Unlike some other services, with DSL, your high-speed connection is "always on." There's no dialing-up, so there's no chance of busy signals. It simply can't happen. You'll never wait to get online again.

I charged for the time my DSL modem or computer is online?

Tusco.Net, Inc.
No. Tusco.Net's DSL Internet access is unlimited and always online. You will not have to worry about how long your modem or computer is in use or turned on.

Can I view online video clearly with DSL?

DSL Frequently Asked Questions
Video works exceptionally well on DSL, depending on the speed of your DSL connection. Most movie trailers and high bandwidth videos are designed for 80-128 Kbps speeds. These are well within the capacity of DSL, which is up to 12 times faster than 128 Kbps. For example, CNN's news footage is clear in real-time, even while you're downloading Email and running other PC applications.

Can I use SkySat DSL for online gaming?

Frequently Asked Questions
We don't recommend SkySat DSL for online gaming (first person shooters, etc) because of the inherent ping latency between the SkySat satellite and your dish. Other types of gaming, like Yahoo! games, work just fine on SkySat DSL.
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