If the recipient is not in when delivery is attempted, the delivery company will leave a card requesting that the recipient contact the delivery company on the number provided on the card to arrange an alternative date for delivery. In the event that the gift has to be re directed by the Courier they impose a fee of $15.00 which we will pass on to you as an additional charge.

It may be that, due to circumstances beyond our control, delivery is not made within two days. This may mean that the flowers are late for a special occasion or have suffered a loss of quality. Notification of non-delivery should be made through our contact page In all such cases we unreservedly agree to send a replacement box or make a full refund.

We always recommend that someone be able to receive shipments. If no one is available at delivery time, FedEx will leave your package at your front or back door. If the driver deems the weather conditions severe or risk of theft high, they may leave a “request for pick up” note. We take very good care of our flowers and hope you do as well, please have someone available at delivery time, we are not responsible for deliveries left at the door.

The Post Office Agent or the carrier will leave a note in your letter box. You can then organise another time for your package to be delivered.

We will do our best to deliver. We will attempt to call the recipient, Look the recipient up in the phone book and various on-line services, scan the names of the phone listings by the street, look for reversed numbers and mis-spellings on the street name. We will contact you and ask for additional information. Bad addresses are subject to a $10 charge.

In this case the delivery is made to the neighbours, only if they agree to take the delivery on receiver's behalf. For more information click here to see Delivery Information.

We will endeavor to deliver all orders as best we can, however on Mother's Day, if the recipient is not at home, the courier will leave the flowers in what he/she deems to be a safe location. If there is nowhere safe to leave the order at the residence, please have the roses sent to a business or safe residential location. In the event that our couriers deem the location unsafe, the flowers will be returned to dispatch and a RosesByDesign delivery notice will be left in the letterbox and inbox.

If the recipient is not at home at the time of delivery we will attempt to leave the flowers securely on the property. If that is not possible, we will try to leave the flowers with neighbours. Either way a card will be left at the recipient's address to inform them where the flowers have been left.

We will make every effort to contact you 12 to 24 hours in advance for delivery. If you are not available for delivery and our office has not received any new information, the car will be placed in a terminal and the shipper will be responsible for any additional fees.

If you are not at home/office when SingPost makes the delivery, a SingPost Notification Card will be slotted under your door for you to contact them for a 2nd delivery. Thereafter, the 3rd delivery attempt is chargeable at $21.40.

For example, let us assume that in order to complete your delivery, we estimated and billed you for 8 days, which includes the time to transport our crew to and from your vessel. The delivery in fact, took 9 days to complete due to weather delays. We would bill you the additional day for the professional fees, food stipend and any costs associated with travel expenses. Should we deliver your vessel in 7 days, we would return one full day of professional fees and food stipend.

Your flowers will be delivered by UPS. The courier will try to deliver the flowers during working hours. In case you are not present the courier will leave a contact card stating that they have tried to deliver your flowers. They will try to deliver your flowers again next day. Please note: They will try to deliver the flowers up to three times.

We will make every effort to contact you 24 hours prior to delivery time. If you are not available for delivery, we will keep your vehicle on the truck to deliver at a later date or we will leave it at a local storage lot. Both options will cost you more. Let us know ASAP if you will not be around for delivery.

Most people are not home for delivery. We deliver to garages, back doors, front doors -- any place not in direct sun and reasonably obscured from passersby. Where this is not possible, we can maintain a key to a garage, security gate or other area. We have hundreds of keys for this purpose. All keys are encrypted, so that they cannot be connected with a particular address. We have never lost a key. If lost, the keys would be useless without an encryption list.

We print and ship every Tuesday and Friday and send the plans out via 3 day US Priority Mail, postage paid.