Login to Personal Online Banking and click on Forms. Fill out and submit the ATM/Debit Card Application. Your new PIN number will be ordered on the Tuesday after you submit the form and you should receive it in 7-10 business days. There is a $5.00 fee for a new PIN number.

You should activate your card immediately after you receive it by calling our customer service number (1-888-393-5866) and selecting a PIN, as instructed when you receive your card in the mail.

If you do not know your current PIN, call HSBC Direct at 1-888-404-4050 and we will order a PIN reminder to be sent to you. Once you receive the reminder, usually within 5-7 business days, you can call 1-888-619-9667 to change it immediately.

You are allowed one (1) free cash withdrawal with each deposit to your account at either a participating bank ATM or a Visa Member bank teller window. You can get free ATM cash withdrawals only at National City Bank, Old National Bank, MoneyPass ATMs, or 7-Eleven stores. Visa member banks are banks that accept Visa cards and will often display the Visa logo on and around their bank branch offices.

No, ATM and Debit Card PINs are 4 digit PINS, your WFCU On-Line PIN is at least 6 characters long and must contain at least 1 number or special character.

You can visit any of our customer service dept. at any of our branches to fill out a replacement form.

Call the telephone number on the sticker affixed to your card to activate it. The activation process will require you to answer a security question. We do not supply your PIN. You may take your card to any ATM to set your PIN. When the ATM requests your PIN, enter any four-digit number you choose.

The Visa Prepaid Debit Card is the new way for you to receive your unemployment insurance benefits. Your benefits will be directly deposited into your personal card account, a Visa prepaid debit account. The Indiana Department of Workforce Development will post your weekly deposits to the account for your convenience. You are not allowed to spend more than the amount of funds posted to your account.

Customer service toll-free number (1-888-393-5866) is available to answer your questions and obtain your balance.

If you have forgotten your PIN number or prefer another PIN number please bring your card into the main office credit union and we will change it to a number of your choice. Because the machine to change PIN numbers requires the physical presence of the card we cannot change PIN numbers on cards without the member and card present at the credit union.

If you are in the local area you can take your card to the branch office nearest you to change your PIN. If you are in the UK or outside the local area you can contact us by e-mail or call Member Services at 1-888-KEESLER to request your PIN be changed.

Please note that age restrictions may apply and the maximum daily amount is subject to the available funds.

Go to the "Online Services" link on our website then "Applications & Forms". Click "Iron Mike ATM & Tel-Info." Print application, fill it out (make sure you mark the ATM card box on the top of the application), and fax to 910-436-1840 or mail it to PO Box 70240, Fort Bragg, NC 28307. Once we receive the application, a new ATM card will be mailed to the current address that FBFCU has listed on file. You may also visit any branch.

No. You will receive a new PIN number. You will receive your new Visa Check Card and assigned PIN in the mail by April 2, 2006. For your protection, the mailings will arrive separately.

Your new card will be mailed to your address of record several weeks before your current card expires.

Login to Personal Online Banking and click on Forms. Fill out and submit the ATM/Debit Card Application. If approved, your card will be ordered on the Tuesday following your submission. Your card and PIN will arrive in 2 separate mailings in approximately 7-10 business days.

You will not be able to retrieve your old PIN, but if you call the automated response line at 1-800-955-7070 and follow the prompts, you will be able to create a new one right over the phone

Lost or stolen ATM or Debit Cards should be reported immediately by calling 1-800-666-4417 to minimize any possible losses. We will deactivate your ATM or Debit Card and issue you a new replacement card.

If you requested a card to go along with your new account, we will send the card to the address on your application. You should receive your card approximately 7-10 business days from the date your HSBC Direct Online Savings Account was opened. A few days later, we will mail you a PIN that we generate randomly. You will have the option to change your PIN. For your security, we don’t send the card and PIN together to prevent someone from taking your mail and having access to your money.