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Frequently Asked Questions

If I am switching my mortgage to ING DIRECT from another bank, do I have to inform my bank?

ING DIRECT Canada: FAQ
You do not have to worry about informing your existing lender. Once you have authorized us, we will request a payout statement and payout the mortgage with your existing lender. There should not be any penalty involved with your existing lender if your mortgage is coming up for renewal. However, there may be a penalty if you are breaking a term with your existing lender. ING DIRECT will not cover the penalty, discharge fees etc.

How do I make my mortgage payments? Do I have to open a bank account with ING DIRECT?

ING DIRECT Canada: FAQ
The mortgage payments can be made from any designated bank account. You can either make payments from an ING DIRECT Investment Savings Account or your external bank account, the choice is yours.

What is the minimum mortgage amount with ING DIRECT?

ING DIRECT Canada: FAQ
ING DIRECT, the minimum mortgage amount and maximum amortization period offered is $50,000 and 40 years respectively.

I want to add money to my mortgage. How much equity can I take out of my property with ING DIRECT?

ING DIRECT Canada: FAQ
When adding money to your mortgage, you can access up to 95% of the value of the property. For example, if the property is worth $100,000 you might be able to borrow up to $95,000. For debt consolidation, home renovations etc., you also have the option to increase the amortization period up to a maximum of 40 years to keep your regular mortgage payments low.

What are the steps involved in getting a mortgage with ING DIRECT? Where do I start?

ING DIRECT Canada: FAQ
The first step in getting a mortgage with ING DIRECT is to complete an application over the phone or online. The application is normally decisioned within 1 to 2 business days. Once the application is approved, a dedicated mortgage specialist is assigned to help you every step of the way and collect the necessary information. Afterwards, you will meet with your lawyer to sign the mortgage documentation and finalize the mortgage.

How long does it take to apply and fund a mortgage with ING DIRECT?

ING DIRECT Canada: FAQ
The minimum time it takes for us to fund a mortgage is 10 to 15 business days; however, if there are special circumstances you can give us a call at 1-866-700-4604 and we'll discuss your options.

Are there any fees and expenses involved in getting a mortgage with ING DIRECT?

ING DIRECT Canada: FAQ
with all other products from ING DIRECT, there are no fees or service charges to apply for a mortgage with ING DIRECT. Like all mortgages, there are other expenses associated with purchasing a new home or adding to an existing mortgage. To help, we have developed a handy closing cost checklist which will help you estimate the total cost of buying a home. ING DIRECT gets the property appraised through independent and accredited appraisers on its approved list.

How does the ING DIRECT Variable Rate Mortgage differ from an open rate mortgage?

ING DIRECT Canada: FAQ
ING DIRECT offers a 5 year closed Variable Rate Mortgage, with an interest rate that is 0.90% below the ING prime rate. At any time, you can convert the variable term into a fixed rate term of 3 years or more without charge. The 25/25 Prepayment Options are available on the Variable Rate Mortgage.

What is an ING DIRECT Card?

ING DIRECT Canada: FAQ
Your ING DIRECT card allows you to withdraw cash from your ING DIRECT account(s) at any bank machine. When using one of our ABMs, you can withdraw Canadian and US cash, check account balances, and change your card PIN. Only one card can be issued to each Client and can access a maximum of 3 accounts: 1 CAD ISA, 1 USD ISA, and 1 Credit Account. There cannot be more than 1 ISA attached to the card at one time. On the ABM screen, the ISA is 'Savings' and the Credit Account is 'Chequing'.

What is the minimum down payment with ING DIRECT?

ING DIRECT Canada: FAQ
The minimum down payment on owner-occupied property must be 5% of the purchase price. On rental properties, the minimum down payment has to be 20% of the purchase price with ING DIRECT.

Q Well, would it not be easier to buy my insurance direct from the bank when I obtain my mortgage?

Mortgage Canada - Canada mortgage - Canadian Mortgage Loan -...
A Instead of purchasing creditor insurance from the bank it is better to purchase private insurance from a licensed insurance agent. Creditor insurance has many restrictions and limitations. From a mortgage consultant point of view, we are very concerned when your insurance is tied to your mortgage lender. What do you do if you want to switch to a more competitive lender at your next mortgage renewal? When you switch you will lose your creditor insurance.

Is the ING DIRECT 'unmortgage' portable and assumable?

ING DIRECT Canada: FAQ
Yes, an ING DIRECT unmortgage is portable and assumable. The port must be completed within 120 days after the sale of your property. A person assuming your mortgage must apply and meet our standard credit criteria.

How long are the rates guaranteed for with ING DIRECT?

ING DIRECT Canada: FAQ
If you are pre-approved for an unmortgage, we will guarantee your rate for 120 days. Naturally, if rates go down during that period, you will get the lowest rate.

What is an RSP and what does ING DIRECT offer?

ING DIRECT Canada: FAQ
RSP (Retirement Savings Plan) is a federally registered tax-deferral plan designed to encourage Canadians to save for their retirement. Funds and interest earned on investments are tax-sheltered as long as the earnings stay in the plan. ING DIRECT provides RSP Investment Savings Accounts and RSP GICs across Canada, and RSP Mutual Funds in most provinces. Mutual funds are offered by ING DIRECT Funds Limited, a wholly-owned subsidiary of ING Bank of Canada.

Why go to a Mortgage Broker instead of a Bank?

FAQs for Shaw Mrtge
We treat our clients as if they are the only client for us in the world!! We thrive on personal, professional services. The Mortgage Broker has a great advantage in that we represent a large number of lenders, and

Why can't I see my ING DIRECT account from the drop down section in my list of accounts?

ING DIRECT Canada: FAQ
Call one of our Direct Associates at 1-888-464-3232 or 416-756-2424 and we'll be happy to update your information and complete your request.

How do I transfer funds from my chequing account to my ING DIRECT account?

ING DIRECT Canada: FAQ
Moving money between your ING DIRECT account and your external chequing account is very easy. Transferring money between your two accounts is called an Electronic Funds Transfer (or EFT for those who like things short). An EFT takes 1 - 2 business days. It's safe, secure, and beats mailing a cheque. When you want to make a deposit to your account, or withdraw funds, simply do one of the following: Go to www.ingdirect.ca and click on the "I'm a Client, let me in" button.

What kind of properties does ING DIRECT offer mortgages on?

ING DIRECT Canada: FAQ
ING DIRECT offers mortgages on properties that are zoned residential (up to 4 units). There are a few specific types of properties that ING DIRECT does not offer financing on. These include agricultural, commercial and co-operative properties, mobile homes or log cabins. Please call us at 1-866-700-4604 if you have a question about your property and whether ING DIRECT can provide financing.

Does ING DIRECT have a special product for self-employed people?

ING DIRECT Canada: FAQ
For self-employed people, ING DIRECT offers a special product. To qualify for this product at least one applicant must be self-employed or have 100% commission based income. Under this product, applicant(s) are not required to confirm net or gross income but must confirm their status as self-employed and that they have no income tax arrears.
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