It’s possible that the seams weren’t sealed. All cut edges of the two pieces used to make the seam should be sealed to prevent problems like this. See similar questions...

While many people commonly refer to loop style carpets as Berber, the term Berber actually means a flecking of color that originates from the natural flecking found in wool. See similar questions...

Absolutely! Berber is a weave, not a particular type of fabric. Berber is simply a type of loop construction carpet that has face yarns which can be made of olefin, nylon, wool or a blend. Berber requires a more thorough cleaning than other carpets because more "flushing" action needs to take place to get under, around and through the loops. This also necessitates more dry vacuum passes with the wand in order to allow the carpeting to dry as soon as possible. See similar questions...

Set your iron on synthetic setting...lay a towel over the wax spill...iron over the towel until the wax melts into the towel... (careful not to overheat...you can melt the carpet pile)...if the stain or small amount of wax is left...clean with clorox... if your carpet is 100% solution dyed yarns(ask your dealer)... if not use any carpet spot cleaner product. Regular vacuuming. Most importantly, however, once a year call in a professional carpet cleaner.. See similar questions...

A firm pad should be used under berbers. A synthetic pad is best. High density rebound (7 or 8 pounds or more) is second best, with thickness not to exceed 7/16". See similar questions...

The non-residue dry foam method of cleaning is safe for all carpet types and will do a great job of cleaning without the lengthy dying time and sticky residues. See similar questions...

No. We steam clean 98% of all Berber carpet. It is a customer preference and depends on how soiled your carpet is. If your carpet is moderately to heavily soiled, we recommend a steam cleaning. See similar questions...

There are some reports of that happening, particularly in the northern part of the US, but it's not widespread. Some berbers have a Ph factor that reacts with the pad causing a discoloration of the face yarns. Just ask your dealer for a guaranteed non-yellowing pad. It's not expensive and your potential problem is solved. See similar questions...

Absolutely, Berber is a weave, not a particular type of fabric. Berber is simply a type of loop construction that may come in olefin, nylon, wool, or a blend. Berber requires a more thorough cleaning than other carpets because the "flushing" action needs to take place to get under, around, and through the loops. Other companies that are not as thorough as we are do have problems with Berber because of leaving soil behind that "wicks" back to the surface. See similar questions...

Carpet cushion is the life of the carpet. Except for direct glue down carpet, we recommend always using carpet cushion. Be sure and check with the carpet manufacturer to find out what their cushion requirements are. See similar questions...

The three EcoDepots all have a recycling drop-off point. The staff will advise if the carpet is in good enough condition to be reused (if so it can be left there for no charge) - if not you can continue through to the general refuse area where a fee will be charged to dump it. If you have carpet that is old and may not be accepted at the EcoDepot for recycling then phone the TerraNova Waste Exchange and ask if they have of people that may want old carpet as a weed mat in landscaping. See similar questions...

Absolutely, Berber is a weave, not a particular type of fiber. Berber is simply a type of loop construction that my come in olefin, nylon, wool or a blend. Berber requires a more thorough cleaning than other carpets because the "flushing" action needs to take place to get under, around and through the loops. Other companies that are not as thorough as we are have a lot of problems with Berber because they leave soil behind that can “wick” back to the surface. See similar questions...

No. Please allow it to naturally air dry so the beneficial bacteria and enzymes have time to work all the way to the backing of the carpet. See similar questions...

Locate and repair the source of the moisture. It is best to call a professional water restoration cleaner in order to ensure all mold is eliminated. See similar questions...

Carpet should be professionally extracted & dryers setup and running within 12 to 24 hours. It’s best to use a professional that is trained in water restoration in order to ensure carpet, pad & sub-floor is completely dried within 12 to 24 hours to prevent mold. If the carpet is contaminated with sewage, it is recommended to properly dispose of carpet and pad. See similar questions...

Cut pile carpet should have a cushion that is no thicker than 7/16 of an inch and a firm cushion. Berber carpet and most commercial carpet should have a cushion no thicker than 3/8 of an inch and be a very firm cushion. See similar questions...

There is no known allergy-free floorcovering. The Carpet & Rug Institute has the IAQ program testing for chemical emissions. Look on the back of the samples for the CRI label ensuring that the carpet meets our standards for chemical emissions. For Dust and Pollen, carpet should be vacuumed at least twice a week and professionally cleaned approximately every 12 to 18 months according to manufacturer’s recommendations. See similar questions...

Several things can cause buckling, improper installation, the wrong cushion, moving furniture or high humidity. When having your carpet re-stretched, be sure all the furniture is removed from the room and the carpet is power stretched very tightly in all four directions. There are technical bulletins available on both wrinkling and restretching of carpet. See similar questions...