I keep getting "THE REQUESTED URL COULD NOT BE RETRIEVED..." when I try to run any software script from CGI Connection

There are many different possibilities. If you have a problem, misconfiguration, or syntax error in you script, you will probably be able to find it by checking your error logs which can be found in your your control panel under "Statistics -> Show Error Logs". Although this is generally caused by a problem within the script, many times it is caused by incorrect file permissions either on the script itself, or another file or directory used by the script.

This is the most general CGI error message you will come across and has a number of causes. Please check the following points: Ensure that your script was ftp'ed to the webserver in ascii mode. If not, your script will be transfered with control characters added to it. You may have specified a mail program that does not exist or resides in a different directory to the one specified in your CGI script. Edit your CGI script and make sure that the mail program is specified correctly.

The Path to Perl or CHMOD of your file or directory may be wrong. Try CHMOD all the files and directory again. Your server may not like the CHMOD setting ask you host what you should be using. Check you did not open the script with anything other than notepad. Check your log to find out more. Also try putting the code below directly after your Path to Perl this will stop and report the script error in more detail.

A Each dial-up account receives 5 MB of server space for personal Web pages. If additional space is needed, you may purchase blocks of 5 MB at a cost of $5.00 a month per block.

You are getting this error because all PHP and Perl files must have permission set to 755. You can change the permissions of the files through the File Manager inside the Control panel or through FTP. Once you set file permissions to 755 PHP/Perl will be working fine. To change file permissions through FTP select the file and use the commands: "chmod 755". Or you can use the File Manager for the purpose.

A common reason for a script file being invalid is that it was produced on another operating system, and then uploaded to the web server. If the operating system uses the sqeuence of carriage-return (hex 0D) followed by linefeed (hex 0A) then a UNIX web server will typically not like the first line of the file which is supposed to cause the appropriate processing program to be invoked.

If you have just recently set up your hosting account with us, your site DNS records may not have fully propagated yet. It generally takes 24-72 hours for all the root servers around the world to update any changes in your DNS records. If you have a name based hosting account, try pointing to http://yourIP/~username using the IP and username provided in your Activation Email. If you have an IP based hosting account, try pointing to http://yourIP.

Occasionally, users will receive a "500 Internal Server Error" while using the web-based reporting module.

You need to enable error messages in your browser. In IE, go to TOOLS , INTERNET PROPERTIES, ADVANCED tab, UNCHECK "show friendly HTTP error messages" This will allow your browser to show error lines and descriptions instead of the 500 Internal server error.

Internal Server Error 500 is a generic error that covers a multitude of issues. To see the real error message, you need to disable friendly errors in your browser options. To disable friendly error messages, in your browser (assumes IE), select Tools > Internet Options and click Advanced. This error means 'Permission Denied' and is typically caused by incorrect permissions being given on your server. To prevent this occuring, you MUST ensure your server account (e.g.

A.) New accounts for first time customers typically take one to two business days while we verify billing information and secure agreements.

This is a common error found in a Web browser when you are attempting to run a Perl or CGI script that has problems. The three most common reasons for this error are the following: Your script permissions are set wrong. Try setting them to 777 or 755 temporarily while troubleshooting the error. Your script was uploaded in binary file format instead of ASCII. You must upload Perl and CGI scripts in ASCII format only. Your path to Perl (the "sha bang" )line is wrong.