Yes, we have special products that we use for wool. We use lower pressure, lower temperature and take special drying precautions for cleaning wool.

We use two different types of wool sources for various categories of wool carpets. The basic (standard) grade of wool carpets is made of local wool from Kashmir that is used to produce carpets with thick and heavy pile. These carpets usually have bold motifs and are often used in corridors and passageways. The other type of wool that we use for a majority of our carpets comes from New Zealand - Merino sheep wool, often considered to be amongst the finest in the world.

Yes, yes, yes, we have special products that we use for wool. We clean wool often. We use a little lower temperature, lower pressure and there is a special low PH rinsing surfactant we use as well. We give special concern to drying time when cleaning wool as well. Most importantly there is no substitute for experience. And our 30 years of cleaning experience makes us the true experts in cleaning wool. Yes, we have special Haitian cotton cleaner, or we can dry-clean it.

Typically, we recommend cleaning your carpets every six months to one year, depending on the type of carpet and how much traffic it sees. Most carpet warranties also require professional cleaning about once annually to remain valid. However, if you have pets or children, you should consider cleaning high traffic areas more frequently. Spills and deep stains should be cleaned immediately because the longer they sit, the tougher they are to get out.

When cleaned and maintained correctly carpet life is considerably extended. Carpets these days are designed to hide dirt particles deep in the pile, so even if your carpet does not appear to be particularly dirty it's the unseen soils, bacteria and allergens that cause the real damage to both your carpet and to you and your families personal health. Makers of quality stain protected carpets recommend professional cleaning to Australian Standards 3733 every 12 to 18 months depending on use.

We recommend vacuuming frequently, especially high traffic areas. Vacuuming removes dirt particles which cut your fibers and cause carpet to look worn out. Every 2 years or whenever your carpet looks a little shabby or dirty, get a professional to deep steam clean your carpet. Never rent a shampooer because they simply leave too much soap in your carpets after cleaning. We recommend Brandon’s Carpet Cleaning; you can reach them at 410-686-5480

Let's compare traditional hot water extraction machines to vapor steam cleaning. The "steam cleaners", you may be familiar with or seen used by a rug cleaning service are all based on water extraction. The ones that are truck mounted, can cost up to $30,000! Home based systems are only a few hundred dollars and their performance is more often than not congruent with their price. Low price equals low performance.

Vanish Upholstery products are not suitable for use on any suite with a pile covering, including velvet, draylon.

In a word, NO! Wool carpet has long been known for its natural ability to resist dirt, stains and spills. This means that stain resistance treatments are usually unnecessary. With its unique and complex structure, wool’s hard, microscopic external fibre scales give your carpet natural stain and soil resistance. Wool is one of the most forgiving and easiest fibres to clean and maintain.

We use one of five carpet cleaning methods recognized by the carpet and rug institute as a safe, effective way to maintain your carpet. (We're the ones without the musty, wet-water smell!) It's called encapsulation cleaning.

Absolutely, Berber is a weave, not a particular type of fiber. Berber is simply a type of loop construction that my come in olefin, nylon, wool or a blend. Berber requires a more thorough cleaning than other carpets because the "flushing" action needs to take place to get under, around and through the loops. Other companies that are not as thorough as we are have a lot of problems with Berber because they leave soil behind that can “wick” back to the surface.

Our carpet technicians are IICRC Certified Carpet Technicians. Neat Street carpet technicians are internationally certified through intense off-site training centers and given the international certification exam.

Scientists over the years have bred a Merino sheep which is exaggeratedly wrinkled. The more wrinkles, the more wool. Unfortunately, greater profits are rarely in the sheep's best interests. In Australia, more wrinkles mean more perspiration and greater susceptibility to fly-strike, a ghastly condition resulting from maggot infestation in the sweaty folds of the sheep's over-wrinkled skin.

Once the sheet of wool batting is enclosed in the cotton covering, we tuft or quilt the Underquilt so that the wool will not shift or move around.

Disinfect carpets and upholstered furniture with a disinfectant or with a commercial-grade steam cleaner or shampoo.

Yes! Those home jobbers are really under-powered. Although some personal machines equate for "in-between professional visits," they are good for quick clean-ups of spills and such. Most owners of their own cleaning machines often don't realize how much work is really involved and soon neglect to haul out their dusty equipment. And the cleaning methods often used by the owner contributes to faster resoling.

Vacuum regularly with a HEPA filtered vacuum cleaner. Clean entranceways more often. Always clean up spills immediately. Have a fiber protecting topical treatment applied by a professional. This really depends on what is causing the odor. Some odors such as animal, mildew, and smoke odors require specific odor treatments. Other areas such as walls may have to be cleaned also. Removing the source of the odor and thorough cleaning is the first step.