Some mail servers mark files with unknown attachments as spam and put it into another folder. If you have a spam folder, look there. Regardless, as a delivery backup, you can download your VLSig file directly from the page http://www.visuallogic.org/course/downloadvlsig.html

Save your VLSig file to a safe place. When you run Visual Logic, you will be asked to browse to your VLSig file. (If you need Visual Logic, you can download it by clicking on http://www.visuallogic.org/course/VisualLogic-Course.exe.) Note: If you happen to have a USB thumb drive, you can save both the Visual Logic executable and your VLSig file on the thumb drive and then you can run Visual Logic directly from the thumb drive.

A PIN code is an alpha/numeric character made up of from 4 to 7 characters that a company or consultant creates for themselves. This code becomes your electronic signature when filing an application through RADIUS. The PIN code is case sensitive, therefore always use upper case for any alpha characters.

You must be a registered member to make Zip Code corrections. Simply go to 'Your Bills' and locate the bill you entered (most likely under 'Recently Entered Bills'), then click the 'Edit Zip' button for the bill. There, you can enter the correct Zip Code. Please remember these two rules: Always use the Zip Code where you are when you entered the bill, not where you got or spent the bill.

No. Pin numbers are unique for a facility. A consultant may have the same PIN code under several facility ID numbers, but there has to be responsible person from each of those facilities associated with the consultant’s PIN code.

I respond to every student email that I receive, but due to the complexities of electronic communication your message may not reach my in-box. If you send me a message and don’t hear from me in a reasonable time (see question above), double-check the email address that you used and try again. Further problems? Leave a message on my office phone and we’ll diagnose the email problem together.

The VLSig file provides a personal electronic signature to authenticate your work. Your VLSig file is created for you when you consume the PIN code that comes with your license. You need your VLSig file to save your work. The authenticated author is saved with each solution file. If you run Visual Logic without a VLSig file, you will be in Demo mode and you cannot save your work. (In other words, only authenticated work can be saved.)

If you forget your Direct Payment Card PIN or access code, call Chase Customer Service at 1-877-221-1634 to select a new one. You should choose numbers that are easy for you to remember, but hard for someone else to figure out.

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