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Frequently Asked Questions

Do I need cable or a phone line to get Capitol Broadband High-Speed Internet?

FAQ2
No, your Capitol Broadband High-Speed Wireless Internet service does not require cable or a telephone line. There is no "dialing in". If you currently have an extra line in your home so you may dial into the Internet, now is the time to unhook it and save yourself some money. Your home or apartment must be in an area where service is available. Capitol Broadband must deploy antennas near your residence for the service to be made available.

Can I make phone calls when using Capitol Broadband High-Speed Internet?

FAQ2
Yes. Capitol Broadband High-Speed Internet sends data to and receives data from your computer using a wireless system that is independent of your telephone service. This means that you can make phone calls and use Capitol Broadband High-Speed Internet at the same time!

Is Capitol Broadband High-Speed Internet speed guaranteed?

FAQ2
Connection speeds are not guarantied. Capitol Broadband offers a "best effort" service. That means we will always do our best to provide you with the fastest connection possible.

Will multiple users impact the speed of Capitol Broadband High-Speed Internet?

FAQ2
Bandwidth on our wireless system is shared, so it is possible for performance to vary depending on how many customers are actively using the system at any given time. It is worth noting, however, that this is also true for the Internet as a whole. The Internet is, in essence, one extremely large, shared network. Yes, but Capitol Broadband will not provide technical support for networked computers.

Can I use a cordless phone to make phone calls when using Capitol Broadband High-Speed Internet?

FAQ2
Yes. But, 2.4 GHz phones use the same frequencies and can impact the wireless signal when used in proximity to your wireless device. It is recommend that 2.4 GHz phones are not used in the same room as you wireless device.

Do I have to get a second phone line for High-Speed Cable Internet service?

Hyperband Networks, Inc.
No! Our HSI service runs over your existing television coax cable so you can surf the 'net, watch TV and talk on the phone all at the same time! We can provide multiple PC access for a fee of $10.00 per month which can be used with a cable modem wire line router which we provide to you as an added feature of our service. Please review the sign up page for your community under Options/Upgrades, and choose the Multiple PC Connectivity option.

What is Capitol Broadband™ High-Speed Wireless Internet?

FAQ2
Capitol Broadband High-Speed Wireless Internet is delivered via a wireless connection from a wireless modem which attaches to your computer to an antenna near your residence which is connected Capitol Broadband's internet gateway which allow for connection to the Internet. Capitol Broadband uses the most compatible high-speed wireless systems to enable you to easily take advantage all the internet has to offer. An email account ("yourname"@capband.net) is included at no extra charge.

How fast is Capitol Broadband High-Speed Internet?

FAQ2
Capitol Broadband High-Speed Internet is up to 50 times faster than a traditional analog modem connection; with speeds up to 2Mbps downstream and upstream.

What type of browser is used for Capitol Broadband High-Speed Internet? Can I use my own?

FAQ2
Capitol Broadband recommends and supports Internet Explorer as a browser and Outlook Express for email. Most email programs and browsers will work with our system but we do not support them. We do provide data to allow them to be hooked up to our system. Please see our Customer Support page for details.

Can I still watch television when using Capitol Broadband High-Speed Internet?

FAQ2
Yes. Capitol Broadband High-Speed Internet sends data to and receives data from your computer using a wireless system that is independent of both cable and satellite television. This means that you can watch your favorite television shows and use Capitol Broadband High-Speed Internet at the same time!

What is high speed cable Internet access?

SURFboard® General Frequently Asked Questions
Cable Internet access uses cable television wires instead of telephone lines to connect to the Internet. It is extremely fast and does not tie up telephone lines for incoming or outgoing calls and faxes. SURFboard cable modems are capable of downloading up to 100 times faster than traditional analog phone modems, when comparing download speeds with a traditional 28.8k analog modem. Actual speeds will vary, and are often less than the maximum possible.

Do I need a second phone line if I have high-speed Internet?

BuyTelco Private Label System
No. Many dial-up customers have two phone lines so that they can use the Internet while also having phone access. With any broadband service, you can do that without having another phone line.

Will my cable TV and High Speed Internet service come in on the same line?

GEUS - Frequently Asked Questions About Cable TV
Yes. Only one line will come into to your house. A splitter will be mounted on the outside of your home. Multiple cables can be routed from this splitter.

Do I need to have a phone line or Cable TV to get COMTek Broadband Service?

COMTek - FAQs
No, COMTek Broadband works through your existing electrical wiring in your home or office. This means there is no additional wiring required to receive COMTek Broadband Service.

Why do I need a Broadband (high speed) Internet Connection?

Punch! University
Punch! University offers training videos. These videos are streamed in your computer’s browser which will require a fast connection or this process it is likely to fail.

What do I need to set-up Maricopa Broadband High Speed Internet service?

Maricopa Broadband
You will need to own a computer with a NIC or Ethernet card in it. Maricopa Broadband will provide you with all the other equipment required to set up your High Speed Internet connection (cable modem, cable outlet/wires, etc.). The minimum system requirements are as follows:

Do I need high-speed (broadband) internet access to use PetPoint?

PetPoint Animal Management System
Please note that dial-up, "turbo dial-up", satellite or other wireless internet services do not have sufficient upload and download speeds to support efficient use of PetPoint. These types of connections will work for off-site or special events, but are not supported for normal day-to-day use of PetPoint. Little did we know when we checked into PetPoint that it would come with a group of dedicated people with customer service skills that surpass anything I have ever witnessed before.

What is the High Speed Internet or Broadband Internet?

Untitled Document
Broadband access and high-speed Internet access mean the same thing. Both refer to continuous Internet connections with speeds much faster than dial-up. There are several types of broadband or high-speed connections - cable modem and DSL are the most common. You need to use a broadband connection for call4world's VoIP to experience consistently high quality calls. If you are getting speeds of 90 Kbps or better your broadband connection is fast enough. Dial-up Internet service is not supported.

How are digital subscriber line[s] (DSL), high-speed Internet and broadband different?

Broadband FAQs ??" Broadband Service Questions Answered
Broadband is often used in place of high-speed Internet and DSL. High-speed Internet travels within its own network which is shared by its service recipients. If using a cable modem, you can watch cable broadcast on television as well as get a web connection. DSL Internet service travels over a dedicated telephone line, courtesy of your telephone company.
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