Set your iron on synthetic setting...lay a towel over the wax spill...iron over the towel until the wax melts into the towel... (careful not to overheat...you can melt the carpet pile)...if the stain or small amount of wax is left...clean with clorox... if your carpet is 100% solution dyed yarns(ask your dealer)... if not use any carpet spot cleaner product. Regular vacuuming. Most importantly, however, once a year call in a professional carpet cleaner..

It’s possible that the seams weren’t sealed. All cut edges of the two pieces used to make the seam should be sealed to prevent problems like this.

Absolutely! Berber is a weave, not a particular type of fabric. Berber is simply a type of loop construction carpet that has face yarns which can be made of olefin, nylon, wool or a blend. Berber requires a more thorough cleaning than other carpets because more "flushing" action needs to take place to get under, around and through the loops. This also necessitates more dry vacuum passes with the wand in order to allow the carpeting to dry as soon as possible.

A firm pad should be used under berbers. A synthetic pad is best. High density rebound (7 or 8 pounds or more) is second best, with thickness not to exceed 7/16".

The non-residue dry foam method of cleaning is safe for all carpet types and will do a great job of cleaning without the lengthy dying time and sticky residues.

No. We steam clean 98% of all Berber carpet. It is a customer preference and depends on how soiled your carpet is. If your carpet is moderately to heavily soiled, we recommend a steam cleaning.

There are some reports of that happening, particularly in the northern part of the US, but it's not widespread. Some berbers have a Ph factor that reacts with the pad causing a discoloration of the face yarns. Just ask your dealer for a guaranteed non-yellowing pad. It's not expensive and your potential problem is solved.

We recommend removing exotic birds from the newly carpeted areas until the smell is gone. Ventilating the carpet for approximately 48 to 72 hours.

This is erroneous information, most “off-gassing” of new carpet is within the first 24 hours or so. Properly ventilate with good air exchange for approximately 48 to 72 hours. The new carpet smell should dissipate within this time.

Usually your retailer will offer installation as part of the sales package or after-sales service. Installation should be discussed with your retailer during the sales negotiation.

Absolutely, Berber is a weave, not a particular type of fabric. Berber is simply a type of loop construction that may come in olefin, nylon, wool, or a blend. Berber requires a more thorough cleaning than other carpets because the "flushing" action needs to take place to get under, around, and through the loops. Other companies that are not as thorough as we are do have problems with Berber because of leaving soil behind that "wicks" back to the surface.

Carpet cushion is the life of the carpet. Except for direct glue down carpet, we recommend always using carpet cushion. Be sure and check with the carpet manufacturer to find out what their cushion requirements are.

Floating carpet has been done for 30+ years; however this is not the typical float. We are simply lifting a corner and installing the tex between the carpet and cushion. We also use sandbags where the folded carpet is off the tack strip to keep the carpet from "flopping" which can cause damage. We are using the carpet to contain the energy (heat) and need only a "soft float" to accomplish this.

First: Vacuum frequently. The most important thing you can do to keep your carpet looking great is to vacuum it thoroughly and frequently, particularly in high traffic areas. Vacuuming helps remove dirt particles which dull the carpet's appearance. Also, use walk-off mats at entrances to minimize dirt particles being tracked onto the carpet and to reduce soil accumulation. Secondly: It is also very important to have periodic professional cleanings.

Yes, but we've found that no matter what grade of pad you use, the same performance seems to prevail. Without pad your carpet will pack down quickly (except Level Loop Commercial & Berber which wear better or as well without pad.) So, pad is important, but don't be sold the highest-price pad -- go to the midrange.

The three EcoDepots all have a recycling drop-off point. The staff will advise if the carpet is in good enough condition to be reused (if so it can be left there for no charge) - if not you can continue through to the general refuse area where a fee will be charged to dump it. If you have carpet that is old and may not be accepted at the EcoDepot for recycling then phone the TerraNova Waste Exchange and ask if they have of people that may want old carpet as a weed mat in landscaping.

Absolutely, Berber is a weave, not a particular type of fiber. Berber is simply a type of loop construction that my come in olefin, nylon, wool or a blend. Berber requires a more thorough cleaning than other carpets because the "flushing" action needs to take place to get under, around and through the loops. Other companies that are not as thorough as we are have a lot of problems with Berber because they leave soil behind that can “wick” back to the surface.

Our cleaning process HOST has been around since the 1950's. It has changed little throughout the years except for having better equipment, natural scent, and developing more products.