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Frequently Asked Questions

What is BPO / ITES?

Datamatics
BPO is the Long Term Contracting of a Company’s business processes to an outside service provider. “Outsourcing” in the broadest sense of the term, enables a corporation to BUY instead of MAKE. In today’s wired and wireless world, since the main vehicle of business processes is the computer, virtually all business processes that need a PC, paper (images), and a phone, and do not require face to face interaction, can be outsourced to any part of the world.

What is the future of BPO?

Datamatics
BPO is one of the most rapidly growing businesses in India. The world market for I.T. Enabled Services (as defined by McKinsey) in 2008, is estimated by them to total around $142 billion. Of the above market, Nasscom McKinsey report has estimated that India will export between $21-24 billion (i.e. over Rs.100,000 crores) per annum in 2008. The Gartner India forecast for Global BPO market from 244.6 billion in 2000 to $599.

What is BPO Consulting?

Helpdesk Management Solutions,BPO Legal Consulting,BPO Finan...
BPO Consulting provides business process outsourcing, consulting and accounting system implementation to small, emerging growth and concept-stage businesses. Employees of BPO Consulting include experienced CPAs, MBAs, accountants, and bookkeepers. BPO Consulting provides other "back office" services such as Human Resources. BPO Consulting also has a network of professionals who provide other "back office" services on a consulting basis.

Do any associations cater to the BPO segment?

BPO FAQ | Call Center FAQ
NASSCOM is the best organization that caters to the BPO segment. They have done a wonderful job in addressing the issues with the government. They have a special group called SIGITES - Special Interest Group for IT Enabled Services. Business Process Industry Association of India (BPIAI) provides a network for members to jointly address challenges facing the call centre industry. The association was established in the year 2000.

How large are you as compared to other BPO companies?

Datamatics
We believe today, Datamatics is the largest third party, NON CALL CENTRE, pure BPO/ ITES play company in India today with this year’s revenues estimated at Rs.150 crore. Datamatics Technologies Ltd. Is a 100% Export BPO company having about a 100 overseas clients. We have our own offices in US, UK, Germany and India. We have several Fortune 500 companies as our clients. We have a total strength of about 1000 employees (all locations).

How many BPO operations can you set up?

Callcenter4me ::
Because quality is paramount to our brand and reputation in the industry, we only setup 12 BPO operations per year. Essentially one per month. We do this on a first come first served basis. This assures us and our clients that we are not sacrificing on quality employees. Yes you can. We have flat rate pricing for your BPO needs. Please call us toll free at 1-888-233-0143 and speak to one of our sales reps, or contact us via e-mail.

What does BPO stand for?

Helpdesk Management Solutions,BPO Legal Consulting,BPO Finan...
BPO is an acronym for Business Process Outsourcing. Traditionally, Business Process Outsourcing has been a management tool available only to large companies. These companies saved millions of dollars by outsourcing their non-core functions, such as accounting, finance and Human Resources to specialized service providers. BPO Consulting Corp. provides outsourcing of these back-office functions to small, mid-size and emerging growth companies.

I already have a bookkeeper. Why do I need BPO Consulting?

Helpdesk Management Solutions,BPO Legal Consulting,BPO Finan...
Most bookkeepers do a great job. Remember though, they usually do not have the experience to address many of the complex issues that face small businesses today. Many of these issues do not surface until they become a problem. These issues, and there are many, will inevitably "rear their ugly head" at the most inopportune time, if ignored, or are not properly addressed.

Will BPO Consulting do my taxes?

Helpdesk Management Solutions,BPO Legal Consulting,BPO Finan...
BPO Consulting believes that the audit firm should prepare your taxes. They have the expertise in the preparation and the filing of tax returns. BPO Consulting is very involved and experienced in advising clients on a tax strategy that will both minimize taxes and be compliant. This strategy is best done jointly with those responsible for preparing your tax return.

What do I need to enter the BPO arena ?

JOBBPO.COM
Domain or process knowledge - basically you need to know the customer's business. Yup, this is in short supply.

Do you have any tools for Claims Processing / BPO?

iTech Workshop | FAQ
Answer: Yes we have products like the ANSI creator and eCR which could be used for Claims processing, BPO etc.

back to top What are the software requirements for BPO's?

REO.com
For the BPO forms to function properly, please verify that the computer you are working from has the following. In addition, you must always interact with the BPO form through the Web browser (Internet Explorer). The Adobe Reader may prompt you to save the BPO (PDF file) to your computer, but don't. Just keep working online, otherwise your work will not be saved to the database. Operating System - There should be a "My Computer" icon on the desktop.

back to top What are the steps to complete a BPO?

REO.com
When you click the BPO Management button, you will be taken to the "BPO MANAGEMENT" page. About the Status Box: Click "Submit". (You may click "Save & Close" if you would have not finished and want to submit later.) In a few minutes the Status will change to "In Progress Add Photos". Click on the words "Add Photos". When you see the message that you have successfully uploaded images, click "Submit". (You may click "Cancel" and the images you just uploaded will not be retained.

What BPO form do I use in my listing package?

FAS: Financial Asset Services, Inc.: Contact Us: Common Ques...
Each client uses a different form, refer to your "Start-Up Package" or contact your assigned Asset Manager.

I already have an accounting staff. Why do I need BPO Consulting?

Helpdesk Management Solutions,BPO Legal Consulting,BPO Finan...
Most accounting staff employees have limited work experience. They perhaps have worked at two or three other companies where they reported to a more senior accountant. They may now be reporting to the business owner who has a background in general business, engineering or sales – probably not finance or accounting. There may be many areas where these staff accountants do not have experience and need guidance. BPO Consulting can provide this guidance and management.

What does BPO stand for? What does it mean ?

JOBBPO.COM
BPO stands for Business Process Outsourcing. Major corporations in the US and Europe are outsourcing their back office operations to India to save costs. E.g. employee payroll is maintained in India for their employees worldwide. Although these jobs usually are not directly IT-related, their data-based orientation often means that they require IT departmental support to be successfully outsourced

What exactly does the BPO market comprise of ?

JOBBPO.COM
There is a disagreement as to what exactly constitutes BPO. With the rapid expansion of the BPO industry and the extent of its reach, it is becoming increasingly difficult to define what a BPO exactly means. It encompasses a wide variety of activities such as human resource, accounting, financial research, marketing, sales, legal work, logistics and so on. Software services are also regarded as a part of the BPO market by many firms.
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