The name given when you booked your tickets was different from the name we have in our Skywards membership records/profile. Please ensure the format used by your Travel Agent/Co-coordinator is: Family Name / First name Middle name Title e.g. for Mr. Mohamed Ismail Abdullah the correct format would be: ABDULLA/MOHAMEDISMAIL MR. Your Skywards Membership Number was not provided when you booked or checked in for your flight, or when you made a transaction with one of our non-air partners.

That's probably because either your membership number was not entered when you made your reservation/checked in, or maybe the transaction is still being processed. Just give in your original hotel, car hire invoices and for airline travel, original boarding cards and ticket coupons to any Skywards service centre within six months to earn your Miles. There may also be a name mismatch between the ticket and membership account.

The name given when you booked your tickets was different from the name we have in our KrisFlyer membership records Your KrisFlyer Membership Number was not provided when you booked or checked in for your flight, or when you made a transaction with one of our non-air partners. An incorrect KrisFlyer Membership Number was quoted when you booked or checked in for your flight, or when you made a transaction with one of our non-air partners.

A claim can be made if the Skywards Miles are not credited into your account one week after your flight. Simply login and fill up the online claim form under Earn & Spend. Claims submitted online may be resolved immediately and retroactive miles credited to your account, if all the details provided are correct and match those on record and in our system. You can view the status of your claim in your statement online, when you log in.

After you login you need to go to "My Award Programs". On this page you can navigate to "Add a New Program" on the left navigation menu. Choose an award program from the list to be added to your profile. Please note that before adding a program you need to know your user name and password from the frequent flyer program's website that provides your balance. If you can’t login to the website that provides the balance (i.e for Delta SkyMiles it would be http://www.delta.

No, as it is your personal reward scheme. However, you can use your miles to book a reward for friends and family. Although once booked, such rewards are not transferable.

Yes. Reward Miles (electronic version) must be deposited into a valid Mileage Plus account prior to the expiration date on your electronic miles account (three years from activation). Reward Miles (paper version) must be deposited into a valid Mileage Plus account prior to the expiration date printed on the face of the certificates (one year from the date of issue).

Quote your KrisFlyer Membership Number at the time of reservation and present your KrisFlyer Membership Card at check-in, or when taking advantage of our partners' services. Please check with the relevant partners for any additional requirements. Yes, you may claim for flights taken up to 6 months prior to your enrolment. Simply login and provide your full name, flight number and destination to claim your miles.

For past flights with Virgin Blue, Pacific Blue and Polynesian Bl...supply: Membership Number, Surname and Booking Reference (PNR) ...

You cannot combine your Miles with another Skywards member. Skywards membership is open to individuals only.

Choosing from a wide selection of exciting merchandise offers, travel rewards and partner discounts is just one of the benefits of carrying an RBC Royal Bank Visa card. Ensuring that your rewards are as easy to redeem as they are to earn, is just one of the ways that we thank you for your business. You can call our Customer Service at 1-800 ROYAL® 1-2 (1-800-769-2512) and a representative will help you. Or you can click here to see some of the rewards available.

Any discrepancies in your account must be brought to the attention of the PIA Contact Center within 6 months of the applicable flight or transaction. Original boarding passes, and copies of used tickets should be sent to the PIA Frequent Flyer contact center. Alternatively, you can fill the online Missing A+ Miles Form on the Awards +Plus Website.

Definitely. As long as you provide your membership number when you make your reservation or when you check in.

Miles will be credited approximately one to three weeks for a flight with Singapore Airlines or our partner airlines, and approximately six to eight weeks for a transaction with one of our non-air partners. The miles you earn when you use the services of our KrisFlyer partners need to be verified and authenticated by our partners first. With this additional check in place, it takes a longer time before the miles can be credited to your account.

A.We advise all members that your statement must be checked and should you find points missing you must contact Gold Crown Club International Customer Service immediately on 0845 337 6037. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within six months from the date of departure.

Customers will be receiving more than one letter if they have both individual and joint accounts. You can determine which letter you received by reviewing the heading – it will state, "your new account numbers" or "your new joint account numbers".

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When the suppository is made, there is always a bit of air at the bottom of the suppository due to the manufacturing process. If the suppository melts and re-solidifies, then the air bubble can move around the suppository making it look like part is missing. Rest assured, by weight, all the ingredients are there.

Your Miles should appear in your account within 48 hours if you had quoted your membership number for EK and UL flights and 6-8 weeks for all partner transactions.

No. As per the terms and conditions of the Skywards program, Miles cannot be transferred between accounts.