That's probably because either your membership number was not entered when you made your reservation/checked in, or maybe the transaction is still being processed. Just give in your original hotel, car hire invoices and for airline travel, original boarding cards and ticket coupons to any Skywards service centre within six months to earn your Miles. There may also be a name mismatch between the ticket and membership account. See similar questions...

Definitely. As long as you provide your membership number when you make your reservation or when you check in. See similar questions...

You cannot combine your Miles with another Skywards member. Skywards membership is open to individuals only. See similar questions...

The name given when you booked your tickets was different from the name we have in our Skywards membership records/profile. Please ensure the format used by your Travel Agent/Co-coordinator is: Family Name / First name Middle name Title e.g. for Mr. Mohamed Ismail Abdullah the correct format would be: ABDULLA/MOHAMEDISMAIL MR. Your Skywards Membership Number was not provided when you booked or checked in for your flight, or when you made a transaction with one of our non-air partners. See similar questions...

Your Miles should appear in your account within 48 hours if you had quoted your membership number for EK and UL flights and 6-8 weeks for all partner transactions. See similar questions...

You can choose to become the 'Head' of the 'Family Bonus' program, whereby you can earn Miles (20% of value) for trips taken by your nominated family members. See similar questions...

You can earn Skywards Miles on Emirates Airlines, Sri Lankan Airlines and all our partner airlines. You are encouraged to check with your travel agent or the relevant airline for mileage accrual eligibility when making your reservation. See similar questions...

Your Miles are valid for three years from the date you earned them, so as long as they are in your account and you have enough, you can spend them at any time within this period. See similar questions...

The name given when you booked your tickets was different from the name we have in our KrisFlyer membership records Your KrisFlyer Membership Number was not provided when you booked or checked in for your flight, or when you made a transaction with one of our non-air partners. An incorrect KrisFlyer Membership Number was quoted when you booked or checked in for your flight, or when you made a transaction with one of our non-air partners. See similar questions...

Skywards Miles are your reward currency and are earned whenever you fly with Emirates, SriLankan*, our partner airlines*, and through our hotel, leisure and lifestyle partners.Tier miles are earned only when you fly Emirates or SriLankan Airlines and help you to progress to Skysurfers Silver and Skysurfers Gold membership. Tier miles are earned at the same rate of one tier mile for each Skywards Mile you earn on your flight, plus a bonus of 50% for Business Class and 100% for First Class. See similar questions...

Yes, in most cases Miles earned on an Emirates or SriLankan flight will be credited within 48 hours of departure, as long as you quote your membership number at reservation and at check-in. The name on the reservation and ticket must also be an exact match to the name registered with Skywards. See similar questions...

If you hold an Emirates Skywards co-brand credit/charge card from Citibank, ABK, EBI or SCB your Skywards Miles will be automatically credited into your Skywards account each month. If you hold one of our other partner credit cards, please contact your credit card provider to request for your credit card points to be transferred to your Skywards account. See similar questions...

If you want to book an Emirates flight, you can do so using the online booking engine, by calling your nearest Emirates or SriLankan reservations office, your Skywards service centre or by using the online reward forms found on our website. For bookings with our airline partners, hotels and retail partners, you must complete the online reward forms. Your request will then be routed to our nearest service centre and you will be contact by Skywards. See similar questions...

A reward can be passed on to anyone you choose, as long as it is not for commercial gain. You will need to contact your local Skywards service centre or your local Emirates or SriLankan reservations office with details so they can arrange the reward. Note: If you are redeeming Miles for rewards to be given to friends or family, you must collect the tickets yourself or have your Travel Co-coordinator (where applicable) collect them. See similar questions...

Sure! The number of Miles you earn depends on whether you travel Economy, Business or First Class. You not only earn Miles when flying Emirates or SriLankan Airlines*, but also on partner airlines* in the programme - Continental Airlines, Delta Air Lines, Japan Airlines, South African Airways, United Airlines, Korean Air and their subsidiaries. Please note that on codeshare flights, Skywards Miles will only be earned on flights that carry and Emirates or SriLankan flight number. See similar questions...

The number of Skywards Miles required for a round-trip reward ticket varies according to where you fly from and where you fly to. Rewards offered by our non-airline partners, e.g. Magrudy's, start from as little as 5,000 Skywards Miles. See similar questions...

If you join online, your account is activated automatically after you complete the enrolment process. If you join by completing a Skywards paper application form, a temporary password can be e-mailed to allow access to the Skywards Web site for the first time. When you login at www.skywards.com for the first time, you will be prompted to change this password to activate your membership. See similar questions...

Yes, provided the flight is not taken on free, barter or reward tickets; or on employee, industry or agent-discounted ticket. The actual amount of Miles earned depends on how far the member travels and whether they choose to fly Economy, Business or First Class. See similar questions...

Skywards offers members a 'one-off' credit for travel on Emirates or SriLankan taken up to 60 days prior to date of enrolment, providing they can supply the original ticket and boarding card. However all retrospective mileage credits must be claimed within six months of the qualifying transaction date. See similar questions...

The number of Skywards Miles needed for a round trip reward ticket varies according to origin, destination and the class of travel. Members can use the Mileage calculator on the Skywards Web site to determine the number of potential Miles required per Emirates or SriLankan flight. See similar questions...