If you are not receiving your e-payment notification e-mail, this may be due to stricter security settings being inplemented by e-mail service providers and e-mail client programs. Many e-mail programs (Hargray's-Postini, Outlook, Outlook Express, AOL, GroupWise, Lotus Notes, Eudora, etc.) have flexible security settings and filters.

First of all, please check that the e-mail address in your profile or Ad is correct. If you are using an Autoresponder or a Spam-Filter, please click here for more information.

Please check that you have logged in with the correct Username, as you may have registered for multiple accounts on our system. The correct Username is always sent with the notification e-mail. Our Messenger stores all messages for 30 days, after which they are automatically purged. Otherwise, you should be able to see them in your Inbox.

You may review your financial accounts online using My.UMDNJ or you may request a hard copy of your bill by contacting the Cashier's Office at (973) 972-6307.

We received many papers that didn't fit into the predefined sessions and rather than outright rejecting them we decided to have them reviewed to determine if they can be part of the Poster Session. The problem resulted from your paper falling into one of the following categories: We had problems finding qualified reviewers for these papers and apologize for not informing you earlier about your paper status.

First, you have to earn your minimum payout by the end of the month in order to receive your payment on the 15th of the following month. Secondly, double check to make sure you selected $10 as your minimum payout. You may have selected a higher amount. If this is the case, you can contact myLot to see what your options are at that time. Also make sure that all the information on the payment page is correct and accurate.

The e-mail that you received notifying you that you received a D-Card included a Web link for the card. To view your D-Card, just click on the link. The link URL (Web site address) may be very long, so it is possible that your e-mail program may "wrap" the URL (splitting it into two separate lines). If so, you may need to manually copy or type the full retrieval URL directly into the address field of your Internet browser to view your card.

Money Order/Cashiers Checks: We process these within 2 days of receipt and send a payment confirmation email to your registered email address. PayPal: You should receive a payment confirmation email after your payment clears PayPal. Credit/Debit cards and payments using PayPal funds should clear within minutes. Bank Transfers (transactions using your bank account) take about 2 to 4 days to clear.

You may not have received an e-mail sent from the Carrie Underwood Fan Club for one of the following reasons: You have not selected the box in the "Account" section of the fan club which states: "Receive e-mail updates from the Carrie Underwood Fan Club"

Luckily that hasn't ever happened, but should it happen, don't worry the mail can sometimes take longer than 24 hours. If you still haven't received your order after 5 work days please contact us on our telephone number or through email. (Don't forget that with official holidays and Sundays it can take longer).

This can be due to a number of reasons. If you have set a minimum payment yourself, it may not have been reached. Or you may not have reached our minimum (see "Minimum Amount" above). If so, your commission will be retained until it has reached the set limit. If you have not set a limit yourself, or if you think your commission should not have been retained, please e-mail affiliates@element5.com. Please note that bank transfers take some time before taking action.

There are many reasons that your payment may have not arrived. If you have pre-set a transfer limit and this limit has not been reached, or your balance has not exceeded our lower limit (see question above), the payment will be held until the limit is reached. If you did not define a limit for your payment, or believe your payment may have been held in error, please contact us at affiliates@element5.com. Please be sure to give wire transfers ample time to post to your account!

We ship United States Postal Service First Class mail within the USA and United States Postal Service Airmail Post outside the USA. If you live in the USA and you received an e-mail saying your order has been shipped, has it been 5 days since you received that e-mail? If yes, then you will need to contact us. If you live in Canada, it has been our experience that these orders can get delayed in customs.

Question: If I forget my Passphrase can you give it to me? Answer: No, we do not provide Passphrases. We do not store them; they are created by the filer and the filer is responsible to keep a record of the Passphrase. If you do not have a passphrase select Update Passpharse, create a Passphrase and submit. Print the acknowledgment screen.