First, present your Tourist Card with the legal items mentioned above. Then proceed to customs where you will be instructed to push a button which activates a light. If the light turns green, you may proceed. If the light turns red, your luggage will be searched through. The light is purely random, so don't be insulted if you get a red light! Once through customs, proceed to Baggage Claim. Upon getting your baggage, look for someone holding a sign saying "Chaza Travel".

Palace Resorts offers a daily courtesy bus service from the Moon / Sunrise Palace to Sun Palace, Beach Palace and Cancun Palace several times a day on a first come first served policy. There is also a courtesy bus once a day leaving the Aventura / Spa Palace and to the downtown Palace Resorts and Moon / Sunrise Palace. There is also a public bus for transportation that offers service in downtown Cancun and the hotel zone.

The only legal gambling in Mexico is sports betting. There are no legal casinos in Mexico. Some resorts do have Casino Nights, but you don't play for money, you play for prizes. Some resorts have slot machines, but the prize is not cash. Your winnings are in the form of vouchers that are good only for stuff at "that" resort. Check the resort for details.

When you arrive at the Municipal Building, sign in at the security desk in the lobby. Applicants and their representatives do not need to fill out a Speaker's Form. Meet your staff person in the area in front of the security desk. We ask members of the public to be courteous to the Commissioners, staff and speakers during the public hearing. Please do not interrupt the Commissioners' discussion or public testimony.

Yes, there is a city bus - it is very cheap and easy to ride. It's not quite as straight forward as in Cancun, however, so we've put together some information on our Tourist Information page.

Please feel free to copy our Address information contained in our “Contact us” section. Give us a call whenever you are in the Mexican Caribbean. Remember that we are a Cancun based company and we have the personnel and resources to serve you.

Great question! Cancun Only has been in operation since 1997. We still maintain the same philosophy we had in the very beginning: Provide services and products at the lowest cost possible and do it in an ethical manner. You can rest assured that your money will go toward your actual purchase and that you will get the type of vacation you read about in this site.

There is a US Consular Agency in Cancun, part of the US Embassy to Mexico. The US Department of State provides information online for travelers to Mexico.

It's more convenient to fly directly into Cozumel International Airport. Our representative will meet you there and escort you to the airport van (we pay for the tickets). There is no commercial airline service between Cancun and Cozumel. To get to Cozumel from Cancun you have to take a bus (cheap) or taxi (expensive) for a 45-minute ride to the ferries at Playa del Carmen, which go every hourly for the 35 minute ride to Cozumel. You then take a 5-minute taxi ride to our building.

You may call our offices in Cancun 24 hours per day (our numbers are listed on your confirmation documents). Yes, according to the change and cancellation policy that is provided with your on-line documentation. You may change your Park tour day or time by calling one day before your scheduled reservation. (list numbers?)

The Riviera Maya begins approximately 36 kilometers south of Cancun and extends all the way to Tulum.

Shuttle - This we have to arrange in advance. A vehicle of the size appropriate for you group will pick you up at the airport and on the day you leave your home, will return you to the airport. Rental Car - You can pick up a vehicle at the airport and drive it to Playa del Carmen. Getting to Akumal is easy. We'll give you detailed instructions on how to gain entrance into your home or condo

East cost: New York, New Jersey, Detroit: Spirit Air Lines has direct flight to Forte Lauderdale and then to Cancun for 1 more hour. The stop over is simple. Visit www.spiritaire.com Baltimore and Washington DC have direct flights to Cancun with Mexican Airlines. American Airlines and Continental Airlines fly direct from all the east Cost region as well as US Air. Is a great connection for the Midwest and several airlines fly Atlanta - Cancun.

Car rental is handled at the front desk of your Palace Resort lobby. You must be at least 19 years of age and have a major credit card in order to rent a vehicle. Prices are extremely reasonable, but beware of trickery at the gas stations to cheat you of your hard earned "pesos". Also, be sure to check with your insurance company to see if you are covered while driving in Mexico. If not, you will be required to purchase additional temporary insurance.

We have compiled a set of frequently asked questions that our valuable clients like you usually have for us. If you don't find a response to your question please click here to email us.

Most of us who come frequently to the Akumal area spent our first vacations in Cancun. When Dave and I spent our honeymoon in Cancun in 1987, we enjoyed the tours to snorkel and to the ruins, the beautiful beaches and the shopping. It was a more relaxed Cancun then - believe it or not it was hard to find a place to give you ice cubes in your drink! Many of the large hotels on the strip weren't even built yet. Then Cancun went through a "boom".

Normally it will take approx. an hour to clear immigration, retrieve your luggage and clear customs. If you are picking up a rental car, expect another 30 to 60 minutes to handle this task. Unless your flight stopped in Mexico before arriving in Cancun, your first delay will be with immigration where you will present the immigration form and your identification.

Volunteers should arrive in Ghana the day before their projects start, which is usually on a Sunday. If arriving earlier to Ghana , you will need to arrange a place to stay and a return to the airport on Sunday to be picked up.