YES! Your service is month-to-month. You may cancel it at any time by providing us 7 days notice of cancellation before the date of your next monthly billing cycle.

The switch usually takes about 3-10 business days to complete. Once you have selected your new plan and signed up through PhoneDog.com, your new Long Distance carrier will notify your local phone company, so they may change the PIC code in their system. Please call your local company to remove any PIC freezes (long distance blocks) that you may have on your local account. No, simply dial 1 plus the area code plus the number for U.S. long distance calls.

No contract, rates to China, Hongkong, US & Canada 0.025C$, for other rates, please click here to check long distance rate.

Generally you previous provider is notified and cancels your service, although it can be beneficial to notify your former carrier to be sure. We recommend calling your previous long distance carrier, only after your service is switched

No, your domestic long distance provider has to be the same as your international provider and vice versa.

You can change your rate plan—with no additional charges—as often as you want. When changing rate plans, you may choose to have the change take effect immediately or at the end of your billing period. If you choose to change your rate plan immediately, your service will be pro-rated for the period it is on the old plan and the new plan. There is no charge for changing your billing plan, and you can make the change yourself, at any time, with your Dolphin Account ID.

No-except for the $26.25 Airport-downtown flat rate stipulated by law. However, you can contact us to get a price quotation based on the departure and destination points you provide, or simply by entering the name of the place located in the Estimated Rates page. The estimated rates we have provided are, for the most part, fairly close prices of what you are expected to pay. Gratuity is optional but customary. Frequent travelers going on long trips may qualify for a bonus or complimentary ride.

Based on our past experiences, it is not a bad idea. Many times a carrier will continue to bill you for monthly service fees, PICC charges and anything else they can think of. There are a few carriers that are well known for these billing discrepancies. Once you discover that PNG has changed your service, call your long distance carrier and make sure they send you a final bill. Make sure you get the name of the person you speak with so there is no problem down the road.

No. You are required to have a long distance company. Since Metro Access only covers the GTA. You will need someone to service calls outside of your service area.

Yes, to make sure they discontinue billing you. The best time to call them is after your phone lines have been moved to our service.

Some ISPs offer unlimited service for one flat rate while others charge you by the hour. Other ISPs offer both service options. Choose the service which makes the most sense for you.

Yes, Toll Free numbers may be moved to another carrier, although a signed order form will be needed to complete this transfer. Please email us your name and contact number, so we can call you and handle your changeover of your service. You can email us using our Ask a Question link or via email at infodog@phonedog.com to send your information.

Each month, beginning about 30 days after the date of your order, long distance charges are billed to the method of payment selected by each member. Your call detail and end of month statement will be available online. To view your bill, go to the Member's Area and click the "View Bill" button. If you have additional questions, please contact us at 1-866-330-4322.

Indicom offers unlimited voice calls to and from greater Cincinnati to some areas in southeastern Indiana, called the Cincinnati Access Plan (CAP). Indicom also offers unlimited voice calls to and from Lawrenceburg/Aurora/Rising Sun/Dillsboro/Guilford to the greater Cincinnati area, including Bright, called Indiana Customer Access Plan (INCAP). Call (800) 929-4634 for details.

The best way to select the rate plan that's best for you or your business is to realistically know and understand your personal (or business) habits and calling patterns. The lowest state-to-state rate plan is not always the best rate plan. There are no magic mathematical formulas or online rate calculators that know you or your business better than you do. Therefore, any one of the TOP 10 rate plans may actually be your "NUMBER ONE" plan.

Answer: No, you do not need to order long distance calling plans. You only need them when you need to make long distance calls. Call 10 or $10 value. This calling plan is carried forward month to month until you run out of funds. We'll notify you in advance of when your balance is almost at zero, to give you the choice to renew you calling plan. If you cancel the service, we will refund the balance of funds left in the plan.