The synchronization result of video and audio is highly depend on the computer performance. Please quit all other programs including any background jobs during conversion. Sometimes, the streaming audio in flash movie will cause the out of sync problem. To get the best result, we suggest to change the streaming sound to event sound, and disable the "Audio Streaming" setting in the Publish Setting Dialog Box when you export flash to swf.

During the conversion, please quit all other programs including any background jobs in order to get the best conversion result.

If the video plays back on your computer without problems then your best option is to re-encode the video and choose different video and audio bit-rates. See the FAQ on how to stop movies jerking.

No. The Kaleidescape System imports an exact digital copy of the DVD or CD onto the Server, without removing any copy protection. No additional compression is applied; therefore no quality is lost. The same exact bits (including copy protection) are streamed via Ethernet to a Player. Kaleidescape's Players use state-of-the-art DVD and CD playback hardware and software to provide reference-quality video and audio playback.

This is usually to do with the speed of the system used for encoding. Older and those machines with low RAM will have trouble encoding video and will often produce video that falls out of sync. The power of the playback machine is also a factor. The larger the viewable video area, the more resources required for seemless playback. You will need to weigh up the average system of your users with the size of the video that you provide, or look to offer multiple sizes.

There have been numerous reports of "lip sync" problems, where the audio lags slightly behind the video, and even reports of the audio coming before the video. Perception of a sync problem is highly subjective--some people are bothered by it while others can't discern it at all.

This appears every now and then due to regionfree mode or at playback of an NTSC movie on a PAL TV-set or viceversa. Change region and/or TV-format.

Your system needs the most recent drivers and software. Download and install the latest version from the updates page then run the hardware tune-up utility. If the source is a NTSC source , "Drop frame mode" must be checked in the "Advanced MPEG Properties" page to avoid a lip sync loss.

No, you can't. As the audio and video is converted within 2 different phases, it is impossible to sync audio and video because the interaction between these 2 phases cannot sync to each other. However, we'll try to solve this problem in future release.

It is quite possible your phone requires different settings with what we offered or you set. Please get to know more about what proper settings for frame rate, as well as some others your phone can support. If the Advance button is disabled, after you click Audio tab and please click Volume button in Sound Recording panel and then you will see a pop-up window, and choose Properties in Options menu and then please check Stereo Mix in the list.

No. The Kaleidescape System imports an exact digital copy of the movie or album onto the Server. No additional compression is applied, therefore no quality is lost. The DVD and CD bits (including copy protection, if applicable) are streamed via Ethernet to a Movie Player or Music Player in the home. The Kaleidescape Movie Player and Music Player use state-of-the-art DVD and CD playback hardware and software to provide reference-quality video and audio playback.

What does the "compression" value under the time lapse mean. There is another compression option under the "Options" icon where I can select my compression codec and select a level of compression but this doesn't change the compression value in the time-lapse section. The compression option under the 'Options' icon works with streaming avis. The 'compression' value under time lapse works with time-lapse ones.

Flash SWF video has two framerates: a) a video framerate, which is the number of distinct video frames per second in your video, and b) a SWF framerate, which is the number of SWF frames in your final Flash video. These are not the same thing and you have to keep track of both - and how they relate to each other and to the source video framerate. Flash video is different in this way then standard video which has only a single video framerate. (Note: This does not apply to FLV video.

None of the media housed in our library may be lent, however, given the appropriate time to locate libraries willing to lend media, we may be able to obtain them from another source.

The Audio and Video Assistant is an easy way to configure and fine-tune your webcam as well as your audio input (microphone). The Audio and Video Assistant provides options to maximize the quality of your webcam broadcast. The Audio and Video Assistant can be started from within a chat window by clicking 'Edit' → 'Edit audio and video settings'. The Configure Webcam dialog will then be shown. You may change your video settings by clicking "Change video settings" button.