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Frequently Asked Questions

How do I transfer funds from my chequing account to my ING DIRECT account?

ING DIRECT Canada: FAQ
Moving money between your ING DIRECT account and your external chequing account is very easy. Transferring money between your two accounts is called an Electronic Funds Transfer (or EFT for those who like things short). An EFT takes 1 - 2 business days. It's safe, secure, and beats mailing a cheque. When you want to make a deposit to your account, or withdraw funds, simply do one of the following: Go to www.ingdirect.ca and click on the "I'm a Client, let me in" button.

How do I transfer my RSP from another Financial Institution to ING DIRECT Funds Limited?

ING DIRECT Canada: FAQ
After opening an RSP Mutual Fund account with ING DIRECT Funds Limited, simply print and complete our and mail or fax it to us. We'll take care of the rest. ING DIRECT Funds Limited accepts Locked-In registered plans.

What is a RIF and does ING DIRECT Funds Limited offer them?

ING DIRECT Canada: FAQ
A RIF is a Retirement Income Fund that is "registered" with the Canada Customs and Revenue Agency (CCRA). A RIF is usually started at age 71 (the age RSP's must be terminated) and allows for continued growth while providing an income stream. By December 31 in the year you turn 71, you must terminate your RSPs. You have different investment options, one of which is a RIF. A RIF provides a way to continue deferring tax until you withdraw the funds.

How do I block an account or a funds transfer?

U.S. Treasury - When should I call the OFAC Hotline?
Once it has been determined that funds need to be blocked, they must be placed into an interest-bearing account on your books from which only OFAC-authorized debits may be made. The blocking also must be reported to OFAC Compliance within 10 business days. Some banks have opted to open separate accounts for each blocked transaction, while others have opted for omnibus accounts titled, for example, "Blocked Libyan Funds.

Why can't I see my ING DIRECT account from the drop down section in my list of accounts?

ING DIRECT Canada: FAQ
Call one of our Direct Associates at 1-888-464-3232 or 416-756-2424 and we'll be happy to update your information and complete your request.

How do I make my mortgage payments? Do I have to open a bank account with ING DIRECT?

ING DIRECT Canada: FAQ
The mortgage payments can be made from any designated bank account. You can either make payments from an ING DIRECT Investment Savings Account or your external bank account, the choice is yours.

Can I access my ING DIRECT account online from multiple computers?

ING DIRECT Canada: FAQ
Yes, you can access your account online from any number of computers and have the same secure login protections. If you sign in from a computer that you haven't used before, just answer one of your challenge questions to verify that it's really you. After answering correctly, you can register to use that computer for future banking and avoid the challenge question again with that computer. Yes. There is no limit to how many people can sign into ING DIRECT from the same computer.

How do I transfer funds from one support account to another?

F A Q for Contracts & Grants
Answer: FRS Screen 53. You have to complete the Ref 2 field with an internal tracking number of your choosing.

Can I transfer funds into my publisher account?

Frequently Asked Questions
No. Transfers can only be made from your publisher account to your advertiser account, not in reverse. The only way to get additional money in your publisher account is to earn it through advertising.

How do I transfer funds to the trading account?

usdirect - FAQs
Ensure your demand account has sufficient funds in it to wire out the minimum initial deposit to the usdirect trading account. If your demand account is not funded adequately (does not have sufficient funds) you will need to wire money into the demand account.

Can I transfer funds to an account from another Bank?

DBS Singapore | Personal Banking | iBanking | Funds Transfer...
Yes, the Interbank Funds Transfer service lets you transfer funds to accounts of GIRO Participating Banks. As this service makes use of the Clearing & Settlement system for Interbank GIRO transactions, you need to provide the payee bank code, the payee branch code, and the payee account number to effect the transfer.

Can I transfer funds from one account to another?

Business Services > Braves One Card
No. There has to be a paper trail on all purchases made in the Cashier’s Office. Moving funds would make this impossible.

What is an ING DIRECT Card?

ING DIRECT Canada: FAQ
Your ING DIRECT card allows you to withdraw cash from your ING DIRECT account(s) at any bank machine. When using one of our ABMs, you can withdraw Canadian and US cash, check account balances, and change your card PIN. Only one card can be issued to each Client and can access a maximum of 3 accounts: 1 CAD ISA, 1 USD ISA, and 1 Credit Account. There cannot be more than 1 ISA attached to the card at one time. On the ABM screen, the ISA is 'Savings' and the Credit Account is 'Chequing'.

What is the minimum down payment with ING DIRECT?

ING DIRECT Canada: FAQ
The minimum down payment on owner-occupied property must be 5% of the purchase price. On rental properties, the minimum down payment has to be 20% of the purchase price with ING DIRECT.

What is the minimum mortgage amount with ING DIRECT?

ING DIRECT Canada: FAQ
ING DIRECT, the minimum mortgage amount and maximum amortization period offered is $50,000 and 40 years respectively.

How do I deposit funds to my ECash Direct account?

FAQ
To deposit funds to your ECash Direct account, select Deposit from the ECash Direct screen and choose the method by which you would like to deposit and enter the amount you want to deposit. You may then click the Proceed button and your deposit will be processed. For more information regarding the different methods by which you can deposit to your ECash Direct account and the terms and conditions of each method, click the Help button on the right hand side of the screen for additional help.

How do I withdraw funds from my ECash Direct account?

FAQ
Please be aware that in order to withdraw funds from your ECash Direct account, certain information may be required. Please select Withdraw from the ECash Direct screen and click on which method you would like to withdraw by - credit card or cheque (please note our conditions below). Once you have done this, please enter your PIN number (if required) and the amount you would like to withdraw. You may then click the Proceed button and your withdrawal will be processed.
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