If your PIN code number has been entered into your phone incorrectly more than 3 times, your SIM card will automatically be blocked. You will require the personal unblocking code (PUK number) to unblock your SIM card. Your personal PUK number is supplied in your SIM card connector pack. If you have misplaced the connector pack, please fax a signed request to Smartcom’s Customer Service on (011) 507 4650 and your relevant PUK number will be supplied to you.

The PUK No can be obtained from help line (9422024365) on giving mobile No. and SIM serial number. The PUK No. should be entered carefully as wrong feeding of PUK No repeatedly will damage the SIM, permanently"

Since PIN and PUK codes belong to the actual SIM card, we are unable to provide any support and codes. Although your phone is unlocked, your service and/or subscription may not yet be activated yet. Or your phone may not support an appropriate band standard for the selected operator.

Your PUK number is your personal unblocking key, which is printed on your SIM certificate, which you receive when you get connected. If you enter your PIN code incorrectly 3 times it will block your phone, you then require your PUK to unblock it. Please call us on 1300 730 703. We will need to supply you the PUK code in order for you to enter it in your phone. Then follow the steps below:

The SIM Card number originates from the Isle of Man (I.O.M). You will be sent a +44 UK mobile phone number. Most operators classify the I.O.M as a UK number; however it is best to check with your provider before dialling.

Ans: If customers enter incorrect PIN code 3 times in succession, the SIM card will be blocked. In this situation, customer will need the PUK code to unblock the SIM card. To unblock please follow the following process: enter PUK 1 then press OK > PIN 1 & press OK > PIN 1 & OK. Please remember that PUK 1 is needed for unblocking PIN 1. If anyone enters wrong PUK code TEN times, his/her SIM card will be permanently blocked.

Ordinary cell phone service works so that the unique serial number in your phone (its ESN) is used by the cell phone service provider to identify who you are. The wireless service 'knows' that a particular phone's serial number is your phone and knows to send phone calls to that phone when someone dials your phone number. A GSM phone is not directly linked to you. Instead, it has a removable account card, called a SIM (subscriber information module) and this SIM has a unique serial number on it.

The phone number related to your SIM card is usually located on the packaging or materials received when obtaining your mobile service. The number printed directly on the SIM card is a SIM card number - NOT the phone number.

No, we offer the World Prepaid Travel SIM card that has access to multiple networks worldwide. There is no need to purchase multiple SIM cards when traveling to multiple countries.

You will require a new SIM card. It will simply be deactivated on the Donor Network Operator and reactivated on the Recipient Network Operator.

This is also known as Off-net porting as you will be moving Network Operators. Yes, you will require a new SIM card as SIM cards are Network specific.