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Frequently Asked Questions

Are you having trouble playing video?

Oxygen : Videos FAQ
Oxygen.com is a high-bandwidth site, and requires at least a DSL connection (120k) to fully enjoy all of our features. Watching a clip is free, but you may need to download a player first. If your computer is a PC, you'll need Windows Media Player (v.9 or higher), or QuickTime (v.6 or higher) if you're on a Mac. These can be downloaded at the sites linked below. Some users find that nothing happens when they click on the links to 'video' on our site.

I AM HAVING TROUBLE PLAYING THE .MP3s. WHAT CAN I DO?

FAQ :: Frequently Asked Questions
More than likely this is because of a setting on your media player that requires you to download the entire file before listening. If you would rather listen to streaming audio, you might have to adjust your media player settings, or try downloading a different media player like Quicktime. click here for some helpful instructions, and if you still need help contact us. We would be glad to assist you!

I am having trouble playing back an event. How do I fix this?

InterSystems e-Learning Center
When playing back an event if the sound stops and/or stutters, it may be that the .srd file (playback file) downloaded to your PC is corrupted. When you click on Playback, the webcast client window should open after a few moments. However, the recording is still downloading in the background. On a dial-up connection the entire download may take anywhere from 10 minutes to 20 minutes depending on the duration of the webcast and your Internet connection speed.

I am having trouble making my payments. What should I do?

Frequently Asked Questions
If you are unable to make a payment when it is due, you should contact the Bursar's Loan Collection Desk at (626) 395-6752. This contact is especially important because our office is required to report all the loans to credit bureaus. If special circumstances exist, the Collection Desk should be notified before your loan becomes delinquent so that corrective action can be initiated.

Having trouble getting what I purchased?

Frequently Asked Questions (FAQ)
The following only applies to customers who have purchased one of our products. We now have a new system which allows our customers to see all the products they have purchased from us. You may access this system at following web page: the above web page, you can log into your account to see your purchases, then refund, download again the full version, or upgrade to newer versions and/or more expensive versions (Pro or Webmaster).

I'm having trouble playing a DVD on my PS2 Game Console or DVD-Rom drive. Is the disk defective?

FAQ
We get reports of this sort of problem from time to time. While your disk may indeed be defective, it may also be experiencing a compatibility problem with your Play Station game console or your computers DVD-Rom drive. Alas, many of the major Anime studios do not test DVD's on game consoles or DVD-Rom drives when they are being authored, and while they will work in those devices most of the time, there is no guarantee of compatibility.

Why am I having trouble playing the Movie files - even after they are downloaded?

Members Help / Customer Service - Firm Hand Spanking
Be sure that you are using the latest version of Real Player, which is now Real One Player. Our video files are encoded using the RealVideo 9 codec. Users of versions 8 and below of Real Player may experience minor inconsistencys during playback. We strongly recommend that you download the latest version of Real One Player for the best video experience possible.

I’m having trouble playing back audio inside ViewletBuilder4, what should I do?

FAQs: Qarbon's Ultimate Presentation Software
The first thing to do is compile the Viewlet (make sure that the Sound Quality in the Viewlet Profile screen is set to at least “High Quality”.). Then, play the Viewlet back inside a browser and check the audio quality. If the audio quality is fine, you can continue to use this approach to preview just the compiled Viewlet, when needed instead of doing it from inside the program.

I'm having trouble accessing the streaming audio or video materials for the session. What can I do?

The Institute of American & Talmudic Law - faq
Please note that in order to receive streaming audio or video materials online, generally, you would need a fairly fast connection to the Internet (such as DSL or a cable modem.) If you are using a telephone line and a modem to connect to the Internet (i.e., a dial-up connection), then you may not be able to receive certain audio or video files due to the slow connection speed. To test your RealPlayer software installation, you might want to try clicking the link below.

I'm having trouble seeing the video or hearing the audio. What should I do?

Colorado Media Matters - Our Mission - Frequently Asked Ques...
You can see our troubleshooting page here. If that doesn't answer your question, please let us know here. Thank you! We've posted a page of graphics and HTML to make linking to Colorado Media Matters easier.

Why am I having trouble doing a 'Print Video' on the VG-5 or CG-7?

Frequently Asked Questions about Frame Grabbers
The VG-5 and the CG-7 do not have the ability to generate their own sync signal. A camera must be connected and turned on so the frame grabber can get a steady sync signal to perform the 'Print Video'.

Why am I having trouble sleeping and when will my appetite return after surgery?

Cardiovascular of Southern Nevada - FAQs
Most of the time people will have trouble getting their sleeping cycle regulated and have a poor appetite after heart, thoracic and vascular surgery. Sleeping problems usually are improved as the number of naps you take during the day decrease. Occasionally a sleeping medicine will be ordered, but the best sleeping medicine is Benadryl, which is an over-the-counter medication. You can take up to 50mg (2 pills) to help you sleep.

I'm having trouble viewing images on this site. Why?

Frequently Asked Questions about PhysioNet
Most of the graphics on PhysioNet, including all of the dynamically generated graphics, are PNG images. PNG is one of only three standard image types that are rendered by all modern graphical web browsers, including Netscape 4.04 and later, and MSIE 4.0b1 and later.

I'm having some trouble with CAS. How can I troubleshoot the problem?

Andy Mc's .NET Framework FAQ
Caspol has a couple of options that might help. First, you can ask caspol to tell you what code group an assembly belongs to, using caspol -rsg. Similarly, you can ask what permissions are being applied to a particular assembly using caspol -rsp.

I'm having trouble placing an order on your website. What should I do?

Frequently Asked Questions - Hypericum, st johns wort, 5htp,...
A .On a rare occasion, our website may be experiencing difficulties receiving orders. This could be a temporary situation outside of our control, including problems with the customer's computer. Give it a little time and revisit the site again. This is usually due to a couple of factors. There may have been a typo in your email address that you submitted to us.

I am having trouble ordering on your order page . What should I do?

head lice
Sometimes the order page takes a long time to process your order. It is finding a "secure" way to assure your privacy when you order. Please be patient and let it load. If it does not load within 2 minutes, then hit the "Reload" or "Refresh" button on your browser....if that doesn't work, come back later and try again.

I'm having trouble logging-in to the Forums -- what's wrong?

USAFPatches.com: Questions/Help
Clear out your cookies and old files from your Internet browser (typically located 'Tools', 'Options').

What should I do if I'm still having trouble installing and running LimeWire?

Frequently Asked Questions - LimeWire
First, make sure that you have enough space on your hard drive. For further help, please see the following link: [http://www.limewire.com/forum.htm]

Why am I having trouble with a VPR web stream?

Frequently Asked Questions FAQs
Some online audio problems are things we can fix, and others—like network congestion—you just have to wait out. Fill out this form to report a problem with any of VPR's audio streams, and we'll help you figure it out.

I am having trouble downloading the software or unstuffing the software. What can I do?

Frequently Asked Questions
Oftentimes, it is not clear whether the problem is downloading the software or unstuffing it. Here are some general guidelines: If you receive a file not found message from your browser, there is a good chance that either you have encountered a bug in your email program (if you double-clicked the link in the message you received) or mis-copied the URL. Be sure that the URL that you see in your browser's location field precisely matches the URL as it appears in the email message you received.
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